Comcast keeps disconnecting my #$%^ internet!

[JM Aggie08]

Within the last month, an on-site tech working for another customer at my complex has disconnected our connection. Our apartment complex offers a basic cable package from Comcast, which we were apparently still receiving while not asking or paying for it. I suspect the first time we were disconnected, they unplugged the coax in the network room, rather than putting a filter on our connection. We were without service for 5 days because NO ONE knew what the hell was going on.

This past Sunday we came home from running some errands to find that our service was out once again. Once again, another Comcast tech had visited our site that afternoon, and had unplugged our shit once again.

How the hell do we get them to stop???

 

[Midwayman]

Order google fiber instead.

 

[JM Aggie08]

Order google fiber instead.

If they were rolling out to my area, I'd be first on the list.

 

[techs]

I had a similar problem a few years ago. It was mislabeled in the basement and a couple of times they fixed it but didn't relable the apts/

 

[AMDZen]

Buy a house

 

[Aikouka]

They sound like quite a nefarious lot as I bet they think you'll get tired of their incompetence and subscribe to their cable TV so they won't have a reason to disconnect you anymore.

...or am I giving Comcast too much credit? 😛

 

[JM Aggie08]

They sound like quite a nefarious lot as I bet they think you'll get tired of their incompetence and subscribe to their cable TV so they won't have a reason to disconnect you anymore.

...or am I giving Comcast too much credit? 😛

The fucker that was 'helping' me on the phone was trying to convince me to add on cable, rather than troubleshooting the issue I was experiencing. I nearly came unglued.

 

[Jay5]

yep,sounds like comcast to me.i wouldnt recommend google fiber unless you enjoy having the nsa watching over your shoulder

 

[xanis]

The fucker that was 'helping' me on the phone was trying to convince me to add on cable, rather than troubleshooting the issue I was experiencing. I nearly came unglued.

When I moved in to my current apartment, I had a good bit of trouble activating everything because of a stupid issue with their website. I couldn't activate any services, so I called and spent no less than 1 hour on the phone with them and got transferred SIX TIMES before someone figured out what the issue was. At the end of the conversation, the guy actually had the balls to ask me if I was interested in adding other services.

Turns out the issue was this: I didn't complete the account signup process the first time around, so I just started over when I did it for real Apparently, if you leave the signup process and don't return, Comcast says that you've created a full account. When I tried to activate my services, the system decided that I was trying to activate services on a canceled account.

 

[Kadarin]

yep,sounds like comcast to me.i wouldnt recommend google fiber unless you enjoy having the nsa watching over your shoulder

That will be the case with any major (or even minor) internet provider.