- Jan 7, 2002
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SAN JOSE, Calif. - By all accounts, George Nussbaum demands a lot from his Internet connection. He streams video and transfers large files from his office. His family downloads movie trailers and his stepson listens to and buys music online.
Nussbaum subscribes to his cable TV provider's high-speed Internet service, which, he thought, was built for such high-bandwidth activities. Then, in November, he got a letter from the provider, Comcast Corp., ordering him to dial down his usage or face service termination.
Until last summer, the service was advertised as "unlimited."
But Comcast, citing a fuzzy "acceptable use" policy, is now cracking down on the heaviest users on the premise that their consumption could degrade neighbors' service.
A number of broadband providers are beginning to offer different tiers of service, charging high-volume users more. Some, particularly wireless providers, charge extra for heavy use.
Comcast, critics say, is trying to impose limits without telling consumers that the service is limited.
Nussbaum, who at first had no idea how many gigabytes he consumed, was willing to cut back. He called to find out by how much, but customer service had no answer. Then he asked how much he used. Again, Comcast wouldn't provide a number.
Last month, Nussbaum got a second letter threatening suspension or termination, so he decided to sign up for a digital subscriber line offered by his phone company, Verizon Communications.
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