Colorcases.com? thought these guys were good, maybe not...

[Zurn]

I had my file server Power Supply poop out on me. So, since the warranty is dead I ordered a bigger power supply from www.colorcases.com. The shipping options were UPS or USPS if to a military address. I chose UPS. Then got the option of UPS ground, 3 Day Select or Overnight. It is an emergency but not enough of one to justify paying 3 times the parts price in shipping. I chose UPS 3 Day Select. Skip to today, 3 days later. I got a tracking number for shipment via FedEx. Cool, I thought, they got the part out a little late and upgraded the shipping. Pull up the tracking on FedEx's website and fine it is scheduled to arrive here in a week. wtf!?

Here's my beef. I oredered and paid for UPS 3 day select. Coming from Illinois this part would be here in 3 days, no problem. As of tracking data minutes ago my part has arrived in Memphis Tennessee.... I live in So. Dak. which for those without an atals is the opposite direction from where the part came from.

So, I play email tag with a rep at Colorcases.com and get the big run around about 3 business days, etc. I explain the problem is I ordered UPS 3 Day Select, not FedEx Express Savor, which ships gound.

No help from Customer Service. The last email I got from teh same rep that answered all my email stated he was the manager of the Cust Service dept and there was nothing else they could do for me.

Am I wrong in feeling I was lied to being promised UPS 3 day shipping and getting FedEx ground?

 

[XMan]

Here's my beef. I oredered and paid for UPS 3 day select. Coming from Illinois this part would be here in 3 days, no problem. As of tracking data minutes ago my part has arrived in Memphis Tennessee.... I live in So. Dak. which for those without an atals is the opposite direction from where the part came from.

Every FedEx package is routed through Memphis. It's how they do business.

 

[Zurn]

Originally posted by: X-Man

Here's my beef. I oredered and paid for UPS 3 day select. Coming from Illinois this part would be here in 3 days, no problem. As of tracking data minutes ago my part has arrived in Memphis Tennessee.... I live in So. Dak. which for those without an atals is the opposite direction from where the part came from.

Every FedEx package is routed through Memphis. It's how they do business.

I understand that but I paid for UPS 3 day Select, not FedEx ground.

 

[CurtCold]

Cheaper isn't Always Better


If they aren't listed here, there's prolly a reason why. They should however refund you your dough, if they aren't shipping according to the way you paid. The phone is your friend, and at this point your only means of survival.

 

[Zurn]

Order #: 22417
Order amount: $29.21
Shipping Cost: $9.21
Shipping Method: UPS 3 Day Select
Weight=7
Tax: $0.00

Payment Type: Visa
Date of Order: Wednesday 11 February 2003

_____________________________________
Scan Activity Date/Time Comments
Arrived at Sort Facility/MEMPHIS TN 02/14/2003 11:50
Left FedEx Sort Facility/CHICAGO IL 02/14/2003 00:32
Arrived at Sort Facility/CHICAGO IL 02/13/2003 22:15
Arrived at Sort Facility/CHICAGO IL 02/13/2003 22:10
Left FedEx Origin Location/HILLSIDE IL 02/13/2003 22:04
Picked up by FedEx /HILLSIDE IL 02/13/2003 16:17
_____________________________________
First reply

your power supply ordered after hours on tuesday was shipped by three day select on thursday...three day select is three business days..friday,
monday, tuesday....for the three days..

_____________________________________

I have pretty much made it clear they have lost all future business from me. They do not seem concerned about that. Too bad for them.

Zurn out

 

[Kevin]

The people who work there are Space Cadets. I wish they'd go out of business. Don't even try to call them, they tell you to email them then hang up...

 

[Zurn]

Thanks for the replies, guys. I should have hit this forum first.

Do the morons at colorcases.com even know how poorly their business is being reflected by their Cust Service dept?

 

[amdskip]

They should refund your shipping amount.

 

[Kingofcomputer]

there is another colorcase.com (without s),
did you buy from the wrong site?

 

[John]

Originally posted by: Zurn
Thanks for the replies, guys. I should have hit this forum first.

Do the morons at colorcases.com even know how poorly their business is being reflected by their Cust Service dept?

Be sure to leave an appropriate ResellerRatings review