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color changing candle (activated by fire)

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how are people getting in touch via email with luna? i sent 2 emails the last 2 weeks with no reply, sent another now, all to sales@luna.
 
LunaMan: I ordered a candle on Jan 31st. The fedex tracking said it had been damaged and returned to shipper. Could you help me figure out whats going on with my order? I sent you a PM last week with the Fedex tracking number. Thanks.
 
Anyone else having trouble ordering? I just tried ordering a candle from their site and it kept saying my credit card was invalid or that it was not accepted... same thing happened on my other cc. Both are Visa, verified the info was correct. I dont know if this is a problem with authorize.net or with the way lunacandle is handling the transaction.
 
Sorry for the delay in response, we are preparing for a TV campaign scheduled for late March. I'll keep you all posted as it unfolds. Should be very interesting.

As for the questions, i hope these answers help.

*********************** Dpsypher

The candles found in the wholesaler section, those are candles that we can manufacture and they are meant for high volume orders. 5000 units+. We don't hold everything in inventory since that would be way too many candles.

The candles in the eCommerce section are the ones being sold in stores as well.

By the end of this week, we should have a bunch of new models added to the eCommerce section.


************************ Rise4310

try to send an email to info@lunacandle.com as well rise, last I checked sales@lunacandle.com was not experiencing problems but you never know, i'll take care of it personnaly. I'm sorry for not getting back to you sooner. We have a policy where we get back to customers within 24 hours.

************************ Mr. Baseball

Please do the same, and i'll work on tracking your package down.


************************4dm

we us AVS (address verification system) with Authorize.net to make sure the address matches the credit card. That is the only way it will decline your card, unless the funds aren't there.

The AVS checks the Zip Code that the card was issued for. Is the billing address for your luna account the same one that was used when you got your Crddit Card ?

**************************Affiliate program*********************

For those who would like to sell our candles for commission, please send me an email with the subject line Potential affiliate -> affiliates@lunacandle.com

Affiliates will get commission for every sale they refer to us.



 
It's not just about color changing candles !
LunaMan...the lunacandle color changing candle customer service king!

Rise4310
Were you able to connect with Luna Candle ? If so, has your issue been resolved?
 
actully, was slacking and hadn't made the return call yet when, lo and behold, the door bell rouses me a few minutes ago and it's fedex! with a new candle! beautiful new pillar replacement.

awesome job luna, thanks or taking care of the issue painlessly once we made contact. i'll definitely be getting more.

ps- also looks like your packaging is improving. the orignal wasn't terribly packed but i had 3 candles and there was bubble wrap but it was all to one side, not wrapping the boxes. so it basically just pushed everything inside to one side of the box. this new candle was wrapped all the way around with bubble and snugly packed. nice job. thanks again.
 
I really like the concept of your product, but do have some suggestions related to increasing sales, etc. I have a marketing doctorate, so am somewhat knowledgeable in the area. I have had to take disability due to deafness and am looking for promising activites I can engage in in some capacity, and feel your product line offers substantial promise. I did receive your catalog by email. If you find the time to do so, please contact me at the address indicated in my profile.

Thanks,

Bekker
 
Bekker,

As an affiliate of luna candle, I happen to know that LunaMan has been working over time managing the color changing candle phenomena. If you don't hear back from him, feel free to connect with me. In the meantime, I'll keep an eye on this thread.

Livinginboston
 
Originally posted by: livinginboston
Bekker,

As an affiliate of luna candle, I happen to know that LunaMan has been working over time managing the color changing candle phenomena. If you don't hear back from him, feel free to connect with me. In the meantime, I'll keep an eye on this thread.

Livinginboston
Click to expand...


Thanks.

I did hear back and am waiting on his responses. If you would like to see some of what I suggested, let me know and I will forward a copy for your thoughts.

Bekker
 
Just thought I'd let you guys know that from March 15th to March 22nd we'll be offering a 50% OFF promotion on all our candles, as long as you buy over $50 worth of stuff that is... (hey don't complain, it's better than nothing)

Simply use the following code during your checkout process to get your 50% discount: mybargain

Remember, the code is entered in the Payment Information page, just under the credit card section.

To see where you add the redeem code click here.

Once you have added the code mybargain in the Gift Vouchers/Discount Coupons section, you must press the REDEEM button to the right. If you do not, you will not get a discount. Adding the code to the comments section (some of you did that 😛) or simply pressing CONTINUE will also result in you not getting a discount. This offer is not retroactive, sorry.

We hope you enjoy this promotion!
 
Hey LunaMan,
I was flipping thru the TV Guide. And I came across a program: " Color Changing Candle ". Is this you guys or Max, or someone else? It's this SAT. But I can't remember the exact time.
 
Hi DDt99,

yeah that is us. I was going to make a post sometime this week but your question deserves an answer right away.

We are going to be on PAX TV March 26th between 1- 4 pm (depends on your location), check out your local guide (you can find it at tvguide.com and zap2it.com). We will be featuring our candles for 1 hour should be quite fun. The show will be called Color Changing Candles ... Only by Luna.

the hosts are very impressive. we will be introducing New Candles.

p.s. I (LunaMan) will be there as well, watch out for the guy in the blue shirt 😉

LunaMan
 
I am very impressed with what I understand about this product and from what I have read the folks running this luna candle color changing candles business seem quite courteous and professional.

My question; Now that I have joined this forum, can I still receive 15% off the price of color changing candles if I use the "Forumers" discount code?

As you can tell from my screen name, I am a gadget addict. Does Luna Candle sell anything other than the color changing candles ?
 
Welcome TheGadgetAddict,
luna candle currently only does what it does best. Color changing candles. You can use the 15 % forumers code if you wish but we have extended the 50 % for 50 $ promo due to the great response we had.

forumers will give you 15 % on any ordere

mybargain will give you 50 % off any order of over 50 $.

simply use them in the redeem section of the site.

best,

LunaMan
 
😕Hey LunaDude,
TVGuide.com says that the Color Changing Candle show is on at 5pm in Boston Area. But in your previous message, u stated 1-4pm.??????? Also, what do these NEW candles look like? And am I able to buy at a discount??? THX!
 
Hi ddt99,

you are right about that we are from 1-4 Pacific time and 4-7 east coast time. We will cover natinal US, regardless of your location you will be able to see it. We will be finally showing our new candle lines that there will be discounts applied if you order through the TV specials.

thanks again and we look forward to your feedback after viewing the show.

LunaMan

 
Hi Armatron.

we do ask that you light the candle for at least a 10-30 seconds before the color changes occur. If the product doesn't work, simply call or send us an email to our customer service line and they will take care of you. Your mom will be happy i can assure you of that.

LunaMan
 
genius99,

yes the candles are lightly scented and the jars are scented. We have a new model we are going to introduce tomorrow which is unscented (Candle name is "Pure").

LunaMan
 
Originally posted by: LunaMan
Hi Armatron.

we do ask that you light the candle for at least a 10-30 seconds before the color changes occur. If the product doesn't work, simply call or send us an email to our customer service line and they will take care of you. Your mom will be happy i can assure you of that.

LunaMan
Click to expand...

We left it lit for about 5 minutes.. The first candle (given to the wife) worked after about 5 seconds

 
ditto, i ordered 4 and one glass one arrived broken and didn't work when lit (left burning 10 minutes). The 3 pillars worked fine.
I called and they said they would send a new frosted glass one.
But when i logged onto their site to check status, i get a time out or lunacandle.com cannot be found...2 days now
 
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