I called the WD rebate center, and was told that there was a mixup between CC and WD, and CC ended up having to fulfill many of the rebates. In my case, the WD person said that both my rebates were being handled by CC, which CC confirmed. The CC rep told me that my check (along with almost all of the others) would be mailed out in 2-3 weeks. 😕
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Circuit City - WD 120GB for $10 AR ?!
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RadioUdotCom
Member
I just got a rejection letter today, they said I didn't include the rebate forms. I know I did, along with letters explaining that I made the purchase on the 24th and the original UPC code was with the $80 rebate.
Of course I have copies of everything so I think I will resend them to the VP of client services. this time.
Of course I have copies of everything so I think I will resend them to the VP of client services. this time.
AMDSoldier
Golden Member
Word. Got my $60 price adjustment at the store. $10 MIR came quick, the $80 I received probably two weeks ago now. All is good. 😀
RadioUdotCom
Member
I called the number on the letter. I talked with a CC rep, she said they took over the rebates from WD for this since they screwed it up.
She saw I already got my $10 rebate and said my $80 was being processed. I asked about my $60, she said according to the letter that they sent me, they did not recieve my rebate form, I asked her how they got my addtess and phone number then, she replied "good point we obviously got your form then", she then said she would send the information to her supevisor and start processing the $60 rebate
Their site still only shows a status for the $10 rebate though
I have now been told "it'll go out in 2 weeks" three times. Needless to say, I'm very angry about CC now, and will probably think twice before buying stuff there again. :|
They said that there was a mixup, and due to the high volume, they could do no better than to tell me to sit tight and wait a while longer.
They said that there was a mixup, and due to the high volume, they could do no better than to tell me to sit tight and wait a while longer.
Got my $60 instantly at the store, $10 rebate long ago, and $80 rebate yesterday. Sure it would have been nice if it had come sooner, but in the end this deal was certainly worth the wait.
Has anyone who did not get the $60 instantly gotten their $60 rebate yet? Since I got mine instantly I did not have to send in for it and worry, but I am curious.
Edit: OK, I read through the thread more carefully and see that some people have reported getting the $60 in the mail, while others are very frustrated. My curiosity has been satisfied.🙂
Has anyone who did not get the $60 instantly gotten their $60 rebate yet? Since I got mine instantly I did not have to send in for it and worry, but I am curious.
Edit: OK, I read through the thread more carefully and see that some people have reported getting the $60 in the mail, while others are very frustrated. My curiosity has been satisfied.🙂
I haven't received either the $60 or $80 yet. This BS has gone on long enough - I'm planning to write to the president/CEO of CircuitSh!tty & tell him what's going on...plus send copies to the IN Attorney General's office, maybe the local newspaper, Better Business Bureau, and anybody else I can think of...
Cypherdude1
Member
Don't know about Circuit City, but I remember it took forever for me to get my rebate for my retail box Western Digital SE 100 GB drive. I think it took over 14 weeks. Be patient. At these prices, CC or the company at "Young America, MN" probably can't hire many people to handle all the paperwork. Try calling them and asking where your rebate is. When I called, I told them I lived only 20 minutes away from WD and if they didn't give me my rebate I would show up at WD demanding my rebate. I don't know if that actually caused anything, but I did get my rebate within a week. LOL
I, for one, have been patient, and am more than wlling to wait longer if they'd give me a straight answer. They have now told me "2 weeks" three times now, for a total of 6 weeks. If they had told me 6 weeks to begin with, or even 14, I'd be fine with that. Even now, a supervisor couldn't tell me anything more than "just wait two more weeks." It's been well more than the 6-8 weeks they specified. I understand that this is a unique situation, but it was their screw-up, and the customer should not be made to wait because of their mistake. 🙁
Ugh!
From their WHOIS record:
Circuit City Stores, Inc.
9950 Mayland Drive
Richmond, VA 23233-1463
(not 100% sure about the ZIP code - Switchboard.com also lists 23219 and 23294 for the CC corporate office)
And from their website, the names of the important people:
W. Alan McCollough Chairman, President and Chief Executive Officer
John W. Froman Executive Vice President and Chief Operating Officer
Michael E. Foss Senior Vice President and Chief Financial Officer
Kim D. Maguire Executive Vice President, Chief Merchandising Officer
Ann-Marie Austin-Stephens Senior Vice President, Strategic Business Planning and Development
Dennis J. Bowman Senior Vice President and Chief Information Officer
W. Stephen Cannon Senior Vice President and General Counsel and Secretary
Fiona P. Dias Senior Vice President and President, Circuit City Direct
Philip J. Dunn Senior Vice President, Treasurer, Corporate Controller and Chief Accounting Officer
Gary M. Mierenfeld Senior Vice President of Store Development, Procurement, Distribution and Service
Jeffrey S. Wells Senior Vice President, Human Resources
Haven't found any email addresses...
Cypherdude1
Member
Exactly how long has everyone here been waiting for their rebates? If it's less than 13 weeks, wait until at least 13 weeks pass before firing off your complaint letters.
Hi to my favorite group
your going to love this one. called wd rebate center (third time in 6 weeks) and rob explained that the checks ($140) were mailed 8/11/03 and that if I did not receive them within 40 days please call back. What's up with the 40 days? I think they are stalling. Has any one else had such a stupid statement made to them? I will be calling back in one week if no checks, and talking to a supervisor. Sounds like to old lie " check is in the mail" bull shxt to me.
your going to love this one. called wd rebate center (third time in 6 weeks) and rob explained that the checks ($140) were mailed 8/11/03 and that if I did not receive them within 40 days please call back. What's up with the 40 days? I think they are stalling. Has any one else had such a stupid statement made to them? I will be calling back in one week if no checks, and talking to a supervisor. Sounds like to old lie " check is in the mail" bull shxt to me.
I called the CC rebate center approx 2 weeks ago and they had not received the forms from WD.I faxed them over forthwith. I called 2 days ago and a check had been cut in the amount of $140 and was to be mailed shortly. Yesterday I received 2 checks. 1 for $60 and 1 for $80...
from Western Digital! Ya think I might end up with 2 rebates...ho ho ho
from Western Digital! Ya think I might end up with 2 rebates...ho ho ho
laidbacklarkin
Member
nm
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