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Chrysler Customer Service improves

bryanW1995

bryanW1995

Lifer
As promised by Senior Management, we are in the process of transitioning the Customer Assistance Center toll-free telephone number from India back to the United States. While the transition will take several months to complete, we wanted to let you know that we have already started taking calls here in the US, and as the days and weeks go by, the percentage of calls answered here in the US will gradually increase to 100%. There will be two U.S. based centers, one in Rochester Hills, MI, also known as Hamlin Road Center, and one in Salt Lake City (SLC), UT, also referred to as Tier 2. All customer calls placed to 800-992-1997 will be routed to SLC first, and then on to Hamlin Road as required.

We are also working on an initiative that will allow your dealership personnel to communicate with either of these centers via email. This feature is currently available for the SLC center and we hope to have this tool available in the near future at Hamlin Road.

For specific information on the email option, please go to the Service tab on DealerCONNECT and look in the Customer Relations portlet.

We are looking forward to these changes and we hope you will feel the same. In these difficult times, we all must view each customer as a "keeper" and we want to make sure we're supporting you in the best possible way to achieve our common goal of returning to profitability.

Best Regards,

Paul Alcala
Director, Customer Satisfaction
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I, personally, don't care if our customer service calls get routed to the moon, but I have heard many people complain that they have trouble understanding customer service reps who don't speak english as a first language. The last thing you need when your engine just blew up and left you stranded on i-10 is incomprehensible "help". Chrysler is uniquely positioned for this sort of manouver because such a huge % of their sales are in north america, too. I'm curious to see what impact this will have for chrysler going forward.




 
Makes sense. People prefer to get their calls answered without an accent and Chrysler is doing this to show that they're committing to making American jobs. From a business standpoint its a smart move and it will make people happy.
 
With the number of customers Chrysler has these days, they can just have engineers, secretaries, etc. answer the calls.
 
Originally posted by: JulesMaximus
Originally posted by: iamwiz82
Hey now, bringing jobs to my neighborhood. Yay.
Click to expand...

Sell your BMW and buy another Chrysler.
Click to expand...

Yeah, sell a great crafted car that was able to take advantage of great privatized manufacturing techniques for a car built by a company so incompetent and juvenile, it ignored all its competition, even the morons it was competing with on its home turf, for around 40 years, and now has to suck on the tax payers' teat thanks to it's brothers-in-incompetence, the government.

All makes perfect sense. :thumbsup:
 
Originally posted by: TehMac
Originally posted by: JulesMaximus
Originally posted by: iamwiz82
Hey now, bringing jobs to my neighborhood. Yay.
Click to expand...

Sell your BMW and buy another Chrysler.
Click to expand...

Yeah, sell a great crafted car that was able to take advantage of great privatized manufacturing techniques for a car built by a company so incompetent and juvenile, it ignored all its competition, even the morons it was competing with on its home turf, for around 40 years, and now has to suck on the tax payers' teat thanks to it's brothers-in-incompetence, the government.

All makes perfect sense. :thumbsup:
Click to expand...

To be fair, I think I have taken my 3 BMW cars into the dealer more than my 8 Chrysler vehicles 😉
 
Originally posted by: TehMac
Originally posted by: JulesMaximus
Originally posted by: iamwiz82
Hey now, bringing jobs to my neighborhood. Yay.
Click to expand...

Sell your BMW and buy another Chrysler.
Click to expand...

Yeah, sell a great crafted car that was able to take advantage of great privatized manufacturing techniques for a car built by a company so incompetent and juvenile, it ignored all its competition, even the morons it was competing with on its home turf, for around 40 years, and now has to suck on the tax payers' teat thanks to it's brothers-in-incompetence, the government.

All makes perfect sense. :thumbsup:
Click to expand...

:laugh: You don't post here much do you?
 
Originally posted by: iamwiz82
Originally posted by: TehMac
Originally posted by: JulesMaximus
Originally posted by: iamwiz82
Hey now, bringing jobs to my neighborhood. Yay.
Click to expand...

Sell your BMW and buy another Chrysler.
Click to expand...

Yeah, sell a great crafted car that was able to take advantage of great privatized manufacturing techniques for a car built by a company so incompetent and juvenile, it ignored all its competition, even the morons it was competing with on its home turf, for around 40 years, and now has to suck on the tax payers' teat thanks to it's brothers-in-incompetence, the government.

All makes perfect sense. :thumbsup:
Click to expand...

To be fair, I think I have taken my 3 BMW cars into the dealer more than my 8 Chrysler vehicles 😉
Click to expand...

My 01 m5 lived in the shop. BMW's quality has certainly improved recently, but they're still very expensive to keep running.

Of course, all it takes is one or two bmw failures to make up for several from a domestic brand. Plus, chrysler does have that nifty lifetime powertrain warranty. I wonder why bmw doesn't offer something like that...
 
Originally posted by: bryanW1995
My 01 m5 lived in the shop. BMW's quality has certainly improved recently, but they're still very expensive to keep running.

Of course, all it takes is one or two bmw failures to make up for several from a domestic brand. Plus, chrysler does have that nifty lifetime powertrain warranty. I wonder why bmw doesn't offer something like that...
Click to expand...

Because they'd go bankrupt in a week!

Fun cars, but not exactly reliable.
 
Originally posted by: bryanW1995
I, personally, don't care if our customer service calls get routed to the moon, but I have heard many people complain that they have trouble understanding customer service reps who don't speak english as a first language. The last thing you need when your engine just blew up and left you stranded on i-10 is incomprehensible "help". Chrysler is uniquely positioned for this sort of manouver because such a huge % of their sales are in north america, too. I'm curious to see what impact this will have for chrysler going forward.
Click to expand...
I often hear the same thing, but honestly in my life I've spoken many times to Indian CS and have never had a communication problem.

Anyway, if this takes "months", Chrysler may not get the chance, they are imploding at a breathtaking pace.

They are not just killing off India positions now, but also Canadian, by the looks of it.
Plus, chrysler does have that nifty lifetime powertrain warranty. I wonder why bmw doesn't offer something like that...
Click to expand...
Expensive as hell, but to be fair Chrsyler won't be around long enough to honor those anyway, by the looks of it. Still, BMW and high maintenance costs go together like Kirstie Alley and weight problems. I have heard tons of stories about BMW owners who have burned through gobs of cash maintaining them. They love their cars but have to throw money into them. They remind me of a high maintenance bitchy hot girl who keeps mistreating and costing a ton but for some reason it's just so hard to tell her to go away.
 
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