Christmas Hardware

[JerkyBoyz0]

BentValve made a good point. You never hear of the good things Dell does.

P.S. but that was a good namecalling. asshat. lol!

 

[JerkyBoyz0]

Like i said before all those websites are opinion based. They are not accurate. I talk with customers of Dell all the time. Dell is NOT on top. Mabey you should read the articles you post. Its about the ease of shopping on their websites not customer support. you just got served man just admit it.

 

[jvarszegi]

Originally posted by: Hardcore

Originally posted by: jvarszegi

Originally posted by: Hardcore
You have absolutely no idea what you're talking about. Dell has been reknown for having the best CS in the industry, and although for awhile there it was awful because the stuff was outsourced to India, i don't think it's anymore (at least the 3 times i've called in the past couple of months).

Wrong, Dell dude. Er, you have no idea what you're talking about. Touche! (See how stupid your statement is?) I've bought many machines from Dell, including two in the last two years. I finally just had enough. There are plenty of people out there who've had terrible trouble with Dell too.

That snotty saying, "The plural of 'anecdote' is not 'data'", applies. I'm sort of tired of hearing people like you and malak and PhillippineMango proclaim that Dell is the greatest thing since sliced bread, since you've never had problems yet. Deal with Dell long enough, and you will. A company that pleases half its customers is a very bad company. A company that pleases 80% of its customers is still a bad company by today's standards. Go check out a survey, where Dell is down in the rankings, and you'll see what I'm talking about. Apple and IBM are always at the top, and Dell is down in Sony territory, below even HP.

Edit: I typed this post on a Dell machine, a Precision 450N workstation. Do I still have "absolutely no idea what I'm talking about", asshat?

Just because you use a computer, doesn't mean you know anything about the company, which you obviously DON'T.

http://www.webpronews.com/news...ustomerExperience.html
lhttp://www.digitalconnectmag.c...tml?articleID=51202095
http://biz.yahoo.com/bw/041025/255070_1.html
http://www.techweb.com/wire/networking/51201988

You posted links to a bunch of opinions of the Dell online shopping experience! What a maroon. I never said that their online configurator or whatever was a piece of crap; I said that the company as a whole is a piece of crap. Dell is famous for two things: getting business in the door and keeping costs low. Oh, and I used to work for a Dell spinoff company, so I actually DO know what I'm talking about.

Next time, try finding some on-topic data (preferably from an un-biased service, reported by an actual unbiased news organization), instead of wasting my time.

 

[Looney]

Originally posted by: JerkyBoyz0
Auctually 150 dollars is nice 65 dollars an hour. 2 hours to clean out spyware is 130 plus tax. Also Dell does have the worst CS in the past 2 years. I spend a lot of time on the phone with Dell, HP/Compaq, Gateway, IBM, etc... Listen i am in the business. I do this all the time. Dell is all outsourced. All of it. It is very difficult to communicate with Dell. HP/Compaq and IBM i feel are at the top. Very good CS. Gateway is kinda in the middle. E-Machines is really good CS too.

Well not according to the industry. Look at any ranking and Dell is always at the top or top 3, whether it's today or 5 years ago. Oh, but i guess because you're a 'professional repair guy' with an A+ cert, you must know more about the industry than they do.

If your hard drive from dell goes bad. They send a tech out to your home. And put the Hard Drive in and leave. They tell you to call a number. That to me is not good CS. Reinstall Windows and all the software with a person is very difficult especially with the language barrier. They have a service center in Texas. When that service center in Texas gets filled up then your call gets outsourced. I spoke with one of the CS people from Dell and thats what they told me. If your lucky you talk with someone in Texas.

And what does any other company do? They'll tell you to send the ENTIRE computer back to them, and they'll swap your HDD for a refurbish one. And you would call that better CS?

Back to spyware, most people dont even know what it is. Removing spyware is not just running ad aware and spybot. Its manually going into the registry and looking at all the things starting up and explorer addons and plugins. Spyware is very advanced now. You cant just run 2 programs like you do. It really can take 4 hours but you cant charge 4 hours for that. 2 Hours is really fair and the industry average is 3 hours. Dell is very good at hiding what your really getting in your computer. Non-standard parts (power supplies, and motherboards mainly). The power supplies put out different voltages then normal ones do. I dont think they do that anymore but they did like 3 years ago. You dont even get an AGP slot in all of the low end models unless you pay extra. A 5400 RPM Hard Drive i have seen a couple of months ago. To me thats not value.

Um, you're paying $400 for a computer, what do you expect? I guess you're new to computers, because i remember just 7-8 years ago, people were contemplating whether computers will ever get below $1k, and the first computers that did people thought was amazing. But what does it matter if a computer has AGP or a 5400rpm, not everybody needs an AGP with 6800Ultra or dual Raptor drives.

Dont tell him he dont know what he is talking about. I am a professional in PC Repair. I do it all the time. We have hundreds of customers and i would say 40 to 50 percent do NOT like dell. That is not a good number at all. We are at the front lines of ALL the spyware and viruses that comes out. We deal with it everyday. We are in a small community and we have a very good reputation.

Of course you fail to realize this is opinion based. You dont need to attack anybody. Its how people feel. You cant argue that.

How people 'feel' is not fact whether Dell has the worst CS or not... they don't, far from it. And 'professinoal PC repair'? LOLOL i was a pc tech for awhile there, and you folks are barely minimum wage with an A+ certs. PROFESSIONAL LOLOLOL!

 

[BentValve]

You looking for a vacation ^^ stop the namecalling please.

 

[Looney]

Originally posted by: jvarszegi

Originally posted by: Hardcore

Originally posted by: jvarszegi

Originally posted by: Hardcore
You have absolutely no idea what you're talking about. Dell has been reknown for having the best CS in the industry, and although for awhile there it was awful because the stuff was outsourced to India, i don't think it's anymore (at least the 3 times i've called in the past couple of months).

Wrong, Dell dude. Er, you have no idea what you're talking about. Touche! (See how stupid your statement is?) I've bought many machines from Dell, including two in the last two years. I finally just had enough. There are plenty of people out there who've had terrible trouble with Dell too.

That snotty saying, "The plural of 'anecdote' is not 'data'", applies. I'm sort of tired of hearing people like you and malak and PhillippineMango proclaim that Dell is the greatest thing since sliced bread, since you've never had problems yet. Deal with Dell long enough, and you will. A company that pleases half its customers is a very bad company. A company that pleases 80% of its customers is still a bad company by today's standards. Go check out a survey, where Dell is down in the rankings, and you'll see what I'm talking about. Apple and IBM are always at the top, and Dell is down in Sony territory, below even HP.

Edit: I typed this post on a Dell machine, a Precision 450N workstation. Do I still have "absolutely no idea what I'm talking about", asshat?

Just because you use a computer, doesn't mean you know anything about the company, which you obviously DON'T.

http://www.webpronews.com/news...ustomerExperience.html
lhttp://www.digitalconnectmag.c...tml?articleID=51202095
http://biz.yahoo.com/bw/041025/255070_1.html
http://www.techweb.com/wire/networking/51201988

You posted links to a bunch of opinions of the Dell online shopping experience! What a maroon. I never said that their online configurator or whatever was a piece of crap; I said that the company as a whole is a piece of crap. Dell is famous for two things: getting business in the door and keeping costs low. Oh, and I used to work for a Dell spinoff company, so I actually DO know what I'm talking about.

Next time, try finding some on-topic data (preferably from an un-biased service, reported by an actual unbiased news organization), instead of wasting my time.

Manufacturers excelled in strong product comparison tools and in online help and customer support. Apple Computer Inc., second from the bottom in the rankings, was the lone exception, with 4 in 10 consumers complaining about its site's product information and comparison tools.

LOL you're such a tool.

 

[JerkyBoyz0]

The article is not about customer service. I am sorry.