Well, here's what I just got from an online chat with a rep. Excuse the anger. I'm Josh, he's Alex. Personal details edited out like my last name and order number. I'm going to call my bank today and see what they say. I've never been told about these "holds" by the last 3 reps.
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You have been connected to Alex .
Alex : Thank you for contacting TigerDirect.com. How may I assist you?
Joshua: Hello, my order number was *********. I cancelled this order on Friday and I still haven't been refunded. Not only that, but I've talked to 3 different representatives, and gotten 3 different answers as to when I'd get the refund.
Joshua: I'm getting a bit upset, as these transfers should be instant. You took the money out instantly from paypal, and it should be put back as quick.
Alex : Holds on your Paypal account take a few days to be released. It wouldn't be an actual refund, since we never got to charge you. We don't charge unless an item ships.
Alex : What you show there as a "charge" is actually a hold on funds, which we didn't collect. Holds take a few days to be released and we have no way to expedite that.
Joshua: Alright, well when should I expect this hold to be released then? And is this in the process of being completed?
Alex : Once an order that hasn't yet shipped is cancelled, the process of completion automatically begins. Release times on holds vary, depending on the bank you're using. To get a better idea of when the hold is to be released, we suggest contacting the bank you have linked up to your Paypal account.
Alex : We'd like to take this opportunity to thank you for your business, and for this opportunity to assist you.
Have a great day, and thanks for shopping with TigerDirect.com!
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It sounds like the most honest answer I've gotten so far, as I've seen the word hold pop up in my online accounts a few times before dealing with online merchants. I hope this is the case and we'll see our money soon.