Chase Customer Non-Service

[broon]

So here's the story - Chase Financial sent me a card offer several months ago that I couldn't pass up - 0% on all purchases & balance transfers until Nov 2009. Now, I'm very diligent about paying off my credit cards and I don't generally carry balances (unless I have a deal like this). I also don't pay late. So check this out.

I get my bill yesterday and there's a $39 late fee and $31 in interest charges. When I called Chase I was informed that my payment was a day late. It was due Jan 1st and they recieved it Jan 2nd. Guess what Chase - JANUARY FIRST IS A BANK HOLIDAY! I was told that because I could have made a payment earlier or a phone payment on the 1st I was late. It wasn't their fault. Are you freaking kidding me? It was due on the 1st. Your mechanisms couldn't handle a B2B payment on the first (like I'm supposed to know this) and you want to charge me seventy bucks? For being a DAY LATE???! After a HOLIDAY???!!!!

After talking to the call center in India and speaking to a supervisor in the US I gave them a choice restore the 0% and waive the interest and late charge or lose me as a customer who will dispute the $70 anyway. They chose the latter. Stupid. So now I have to formally dispute the charges with Chase because their system doesn't take a bank to bank transfer on a holiday. JP Morgan Chase (their parent company) recently received TWENTY FIVE BILLION of YOUR and MY tax dollars to help save their asses. I would think that $70 to keep a customer would be worth it. Ironically earlier this year I had a gaffe in my ePayment to Juniper Bank and they waived both the fee and the interest without hesitation. You don't see Juniper in the news getting billions do you?

 

[Wheezer]

Although I understand your frustration, ignorance of the rules is no excuse.

If you see that a payment is due on the Jan 1st it is a pretty safe bet that your payment will be a day late. (pssst.....it's a holiday.)

perhaps you should contact chase and request a listing of the holidays where they are closed and cannot accept your payment?...better yet, don't wait until the last day....always pay a CC payment 3-5 days early...after all you knew for the last 365 days this was coming...its' not like it was a surprise.

 

[broon]

The payment was made early. That's the point. It just didn't go through until the day after.

 

[Tweak155]

Originally posted by: broon
The payment was made early. That's the point. It just didn't go through until the day after.

Doubtful. You get at least 15 days to pay and you are saying you paid early and it took that many days to go through?

Sounds like you waited too long. I pay my statements within a few days of getting them (if not the same day). I have Chase (for all 3 cards I use) and did not have your problem on any of them.

EDIT:

Having a balance due on a day they aren't open is pretty ridiculous though, or was it just the other bank? I don't know if any of mine were due on the 1st but like I said, I pay them mostly the day or the day after the statement is released.

 

[kranky]

I pay two business days before the due date, and never have to worry about holidays.

I'm surprised you've never run into this problem before, but now you know.

And you thought Chase would eat $70 to keep you as a customer, but you probably know how the 0% game works. You are betting you can make it work, the bank is betting something will go wrong. This is one way the bank tries to tip the odds in their favor - scheduling due dates on holidays.

 

[GodlessAstronomer]

Originally posted by: Wheezer
Although I understand your frustration, ignorance of the rules is no excuse.

What the hell is wrong with you Americans? You're willing to bail out these banks and continue to let them screw you? The rule is fucking stupid and obviously is put in place to fuck customers like the OP. I fully support broon and hope he is successful in his dispute.

 

[Saga]

I've been trying to call Chase customer service for days to close a card (very small limit, have had it for two years but I've had other cards much longer so I don't care if this one goes) that I have not used in 1.5 years and recently got a letter telling me my interest rate was going from 7% to 30% on.

No matter what number I use whenever I finally get to a customer service department it just rings forever.

 

[Tweak155]

Originally posted by: Saga
I've been trying to call Chase customer service for days to close a card (very small limit, have had it for two years but I've had other cards much longer so I don't care if this one goes) that I have not used in 1.5 years and recently got a letter telling me my interest rate was going from 7% to 30% on.

No matter what number I use whenever I finally get to a customer service department it just rings forever.

800.935.9935

 

[nakedfrog]

Wow, you'd think they'd just waive the charges so they can continue to receive transaction fees from merchants whenever you use your card, but NOPE!