13. NO EXCESSIVE USE OF BANDWIDTH
Excessive bandwidth is usage beyond a reasonable level for the service subscribed to. Residential service usage will not exceed 100GB of bandwidth per month for Customers subscribing to Services of 15 Mbps or less per month and 250GB of bandwidth per month for Customers subscribing to Service over 15 Mbps and up to 25 Mbps. Charter reserves the right to revise usage limits or to implement additional usage limits. In the event residential usage exceeds the above-described limits Customer will be notified and required to either limit Customer?s bandwidth consumption to permitted levels/limits or subscribe to a Service with a higher monthly bandwidth limit if a higher limit subscription is available. In the event Customer does not limit bandwidth consumption to permitted levels/limits after notice of the same, Charter may determine, in Charter?s sole discretion, that Customer is using an excessive amount of bandwidth over the Charter network infrastructure for Internet access or other functions using public network resources, during any period of time, Charter may thereafter: (a) adjust, suspend or terminate Customer?s account or Service at any time and without notice; or (b) require Customer to upgrade Customer?s service level and pay additional fees in accordance with Charter?s then-current, applicable rates for such Service; (c) cap Customer?s usage or limit aggregate bandwidth available to Customer; (d) implement prioritization of traffic; (e) implement protocol filtering; or (f) use any technology to be chosen by Charter at its sole discretion including, but not limited to, packet-reset and/or other packet management technology, to slow Service to Customer for purposes of conserving bandwidth. Charter may also notify Customer of excessive use and request Customer to employ corrective or self-limiting actions to comply with this provision.
