Originally posted by: Maddscientist
Everybody has bad experiences but and its sad that you had a "service" lacking experience. I can truely say that if you would have talked to me just once, not only would you have gotten the credit that was due you but would have gotten off the phone at least partially satisfied. I know that some of the call centers out east are simply rude since our call center always wins all the rewards for customer service and always get the big bonuses for customer support...not to say we are perfect or anything of the sort but we come to work every day simply trying to serve the customer since that is what pays our wages in the first place. Hell just the other day I gave out over 435$ in credits and instead of a rebuke when I was called into my mangers office I recieved a plaque awarding me for scoring 10 perfect calls in a week. I kept expecting her to bring up the fact that I was way way over my credit limit she never said A word....again just my experience from my end I cant recall working for a better company and truely enjoy my work.
Sorry I didnt respond to any of you later but iv been pulling long hours at work making sure your all happy 😛 and pay for my sons birthday party coming up 🙂
I know that with my MediaOne/RR service contract, they agreed to give a pro-rated refund if the cable internet service was down for more than X hours. I never called them, because it was only down twice, and one of those was a few weeks after installation, some other cable truck came out and promptly disconnected us again. It seems that the work order to perform the disconnection of cable TV service for the prior occupant was never performed in a timely manner, and was instead executed after the service was started again at that location for a different set of tenants. Talk about one hand not talking to the other hand. Glad that they didn't file criminal charges against us for theft of service, like some other unlikely soul that only subscribed to cable internet, without cable TV. His story can be found on the internet somewhere. Very interesting read.
But what strikes me as very interesting, is that there is a "credit limit" for the service center to dish out. Apparently, it's not a "hard" limit, since you were able to go over it, but the fact that there is a limit at all is disconcerting, especially if Charter also contains a clause in the contract, offering pro-rated credit for service outages.
Honestly, put that up there with having to order cable TV as a prerequisite manditory service in order to recieve cable internet service from this company, and them asking for your SSN.. well, let's just say, thanks for helping me to NEVER choose Charter cable in the future. Not that I would anyways, but it's nice to have a reason.
What's really interesting is, unless the laws have changed recently, I don't think that the phone companies are *allowed* to even require that sort of service bundling. Then again, phone co's are regulated differently than cable co's. I can imagine if the phone co's were allowed to do such a thing, you would have to have both your local and long-distance service with them, before they would hook you up with DSL service. It's bad enough that they won't allow 3rd-party DSL service providers to utilize unbundled subscriber POTS loops, or ever bundled ones, if the baby bells get their way and shut out all 3rd-party DSL providers from their lines. The sad thing is that the justification for allowing this crap, is that phone (DSL) and cable internet providers "compete". Yeah, right, since they both have a local monopoly on their wires, and cable is far less regulared than the phone co's are.
I seriously hope that a bunch of wireless broadband providers spring up and are aggressive about gaining market share. I would sign up in a heartbeat to escape the local monopoly telecom and cable datacom providers.
