• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Chaintech Support

M

Mayfriday0529

Diamond Member
Anyone ever get support from Chaintech? Video Card went bad.. almost to the year. They don't do phone support only email. Sent a message two weeks ago and no response.

Sent another one today, 5 days before my Warranty Technically runs out.

🙁
 
Bought a mobo by them couple years back. It died under warranty. Their customer service is non-existent. I ended up with nothing, and simply determined never to buy another product from them again.
 
Still no response from them and I doubt I'll get any. So I got 11 months out of my Video Card. Maybe I should report them to the Better Business Bureau; but they are like from taiwan right? so it would not matter.
 
This is copied from the forums at PC Perspective as they have an active Chaintech rep.
Forums are here: http://forums.pcper.com/forumdisplay.php?f=46 Hope this information helps!

There are 2 ways to obtain a Return Merchandise Authorization for Chaintech Motherboards:

Chaintech General Information:
Chaintech America Corp.
4427 Enterprise St. Fremont, CA 94538, U.S.A
Tel :+1-510-657-3956
Fax:+1-510-656-2297
Sales E-MAIL:sales@chaintechusa.com
TECH E-MAIL:support@chaintechusa.com
WebSite:www.chaintechusa.com

The Company handling RMA's now is:
BCS
4180 Business Center Dr
Fremont, CA
94538-6354
1-510-657-3956 (2 for Tech, 4 for RMA) Must go through tech support first)
Chaintech Europe
AELT COMPUTER
5 rue de Rome 93561 Rosny Sous Bois Cedex France
Tel: 33-1-48 555 940
Fax: 33-1-48 555 942
Website:www.chaintech-france.com
E-mail:infos@chaintech-france.com
RMA E-mail:rma@chaintech-france.com
Technical support: E-mail:support@chaintech-france.com


Contact Chaintech direct via Email

RMA@chaintechusa.com

fae@chaintechusa.com


If you do not get a response, try contacting:

Chaintech Rep address

The other method would be to request an RMA from the reseller. Many times this method is just as easy, or in some cases quicker, than a request directly from Chaintech. This is because Chaintech will not cross ship and some resellers will.

 
I actually got a response to my second request. They told me to email copy of invoice and request form back to them. I did that today. I bought the card on 7/13/2005 tomorrow is one year.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top