Chaintech Support

[Mayfriday0529]

Anyone ever get support from Chaintech? Video Card went bad.. almost to the year. They don't do phone support only email. Sent a message two weeks ago and no response.

Sent another one today, 5 days before my Warranty Technically runs out.

 

[LittleNemoNES]

Chaintech is terrible from my personal experience. Just dont kid yourself.

 

[Noubourne]

Bought a mobo by them couple years back. It died under warranty. Their customer service is non-existent. I ended up with nothing, and simply determined never to buy another product from them again.

 

[Mayfriday0529]

Still no response from them and I doubt I'll get any. So I got 11 months out of my Video Card. Maybe I should report them to the Better Business Bureau; but they are like from taiwan right? so it would not matter.

 

[Tambora]

This is copied from the forums at PC Perspective as they have an active Chaintech rep.
Forums are here: http://forums.pcper.com/forumdisplay.php?f=46 Hope this information helps!

There are 2 ways to obtain a Return Merchandise Authorization for Chaintech Motherboards:

Chaintech General Information:
Chaintech America Corp.
4427 Enterprise St. Fremont, CA 94538, U.S.A
Tel :+1-510-657-3956
Fax:+1-510-656-2297
Sales E-MAIL:sales@chaintechusa.com
TECH E-MAIL:support@chaintechusa.com
WebSite:www.chaintechusa.com

The Company handling RMA's now is:
BCS
4180 Business Center Dr
Fremont, CA
94538-6354
1-510-657-3956 (2 for Tech, 4 for RMA) Must go through tech support first)
Chaintech Europe
AELT COMPUTER
5 rue de Rome 93561 Rosny Sous Bois Cedex France
Tel: 33-1-48 555 940
Fax: 33-1-48 555 942
Website:www.chaintech-france.com
E-mail:infos@chaintech-france.com
RMA E-mail:rma@chaintech-france.com
Technical support: E-mail:support@chaintech-france.com


Contact Chaintech direct via Email

RMA@chaintechusa.com

fae@chaintechusa.com


If you do not get a response, try contacting:

Chaintech Rep address

The other method would be to request an RMA from the reseller. Many times this method is just as easy, or in some cases quicker, than a request directly from Chaintech. This is because Chaintech will not cross ship and some resellers will.

 

[Mayfriday0529]

I actually got a response to my second request. They told me to email copy of invoice and request form back to them. I did that today. I bought the card on 7/13/2005 tomorrow is one year.