cellphone dying, who to complain to?

[OS]

Should I call my service provider or the manufacturer?

 

[loup garou]

What is it doing and who is your provider and phone model?

 

[radioouman]

Either. Service provider may let you replace it in-store if it is new enough. Manufacturer will fix it free if it is new enough, or charge you if not. I sent one back to Nokia, and it was back to me in 2 weeks or so (I bought a refurb phone, and 6 months later it was not working right, but Nokia fixed it free.)

 

[OS]

Originally posted by: werk
What is it doing and who is your provider and phone model?

I turn it on and shuts itself off for no apparent reason, but the battery meter reads full. Provider is AT&T, phone is an ericsson R289 or something like that.

I'd like to exploit the situation to get a newer model if possible.

 

[loup garou]

Originally posted by: OS

Originally posted by: werk
What is it doing and who is your provider and phone model?

I turn it on and shuts itself off for no apparent reason, but the battery meter reads full. Provider is AT&T, phone is an ericsson R289 or something like that.

I'd like to exploit the situation to get a newer model if possible.

I'd call AT&T. My gf has service with them and had a bum V60. Called them, and they sent her a new one with packaging to send back the old one.