CD & DVD drives not working?

[machintos]

Everytime I turn on my computer, my optical drives will not work. I go to My Computer and both drives don't show. So basically I can't play or burn CDs and DVDs
I went to device manager and both drives are showing with the following message:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

I didn't install anything or uninstall anything prior to this, and I was watching dvds and burning cds just fine yesterday. What could be the problem for this? I tried opening my computer to see if the cables were loose but they weren't.

I'm using yamaha crw-f1 cd burner and hp200i dvd burner. What could be the problem? Is it the motherboard? or is it the drives? Any help will be greatly appreciated guys!

Thanks in advance.

machintos

 

[machintos]

By the way, the BIOS shows the drives just fine. Some more info: I'm using XP Pro, I've done all the critical updates. Any help is really appreciated guys 🙂
Thanks a lot!!!

 

[stockjock]

I have found that when this happens it typically is a ribbon cable going bad....have you tried a new cable on them??

 

[machintos]

yes, but didn't help 🙁

 

[KeyserSoze]

This has happened to me and some friends a few times. Basically, something about the burning software (Nero I think?) that causes some sort of problem with WinXP's registry.

Please be careful when doing this. And research it a little to make sure it's the same problem:

Microsoft Article
Another Link
Google Search


-------------------------------------------------------------------------------------------
Go to the registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

And delete the keys: "UpperFilters" and "LowerFilters"

-------------------------------------------------------------------------------------------



KeyserSoze

 

[machintos]

THANK YOU, THANK YOU, THANK YOU, THANK YOU. YOU'RE THE MAN!!!!!
It did start happening when I installed nero, so thanks a lot!!!!! 🙂

Originally posted by: KeyserSoze
This has happened to me and some friends a few times. Basically, something about the burning software (Nero I think?) that causes some sort of problem with WinXP's registry.

Please be careful when doing this. And research it a little to make sure it's the same problem:

Microsoft Article
Another Link
Google Search


-------------------------------------------------------------------------------------------
Go to the registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

And delete the keys: "UpperFilters" and "LowerFilters"

-------------------------------------------------------------------------------------------



KeyserSoze