you paid them because you obviously thought they deserved it. though i would've disputed it for a while longer to see if they were BSing me.
I do PC repair and have miscalculated a bill before in the customers favor of about $100. When our book keeper brought it to my attention I realized it was my mistake and I was ultimately responsible for it if the customer chose not to pay.
In fact, when I called the customer I was already assuming they'd say tough shit. But I was very polite and apologetic. In my case they had been quoted the original amount owed by me before they ok'ed the work I just wrote up the bill wrong. The customer saw fit to pay and was not upset.
Happy ending for all.
In fact, when I called the customer I was already assuming they'd say tough shit. But I was very polite and apologetic. In my case they had been quoted the original amount owed by me before they ok'ed the work I just wrote up the bill wrong. The customer saw fit to pay and was not upset.
Happy ending for all.
DivideBYZero
Lifer
- May 18, 2001
- 24,117
- 2
- 0
That's a tough one, that is part of doing business, if you make a mistake, you take responsibility.
Around 10 years ago, I had the engine in my truck replaced.... 3 years out of my extended warranty mind you (63K miles) Took it to the dealer that I had been getting all warranty work from and they said "Worst you're lookin at is $3500!" so I said OK. 3 weeks later, they call and tell me it's done and I can come pick it up. I ask for the total and was told $3500. I get there and the service manager says "Ohhh, someone messed up on your paperwork, it's actually $5400." So I say "You've been telling me $3500 for 3 weeks and never wavered, now it's instantly almost $2k more? I don't tihnk so!" He said "Take it or leave it. You can have your truck back when you pay the money." So I proceeded to place a call to a lawyer just to see if they could even do that... the service manager walks over and says "Here, come in my office and we can talk about it." He gives me a choice "Ok, you can pay the full $5400 and stay a loyal customer here OR you can pay $3500 and never come back." I quickly say "Ohhh, you made that decision for me! Who do I pay the $3500 to?"
Around 10 years ago, I had the engine in my truck replaced.... 3 years out of my extended warranty mind you (63K miles) Took it to the dealer that I had been getting all warranty work from and they said "Worst you're lookin at is $3500!" so I said OK. 3 weeks later, they call and tell me it's done and I can come pick it up. I ask for the total and was told $3500. I get there and the service manager says "Ohhh, someone messed up on your paperwork, it's actually $5400." So I say "You've been telling me $3500 for 3 weeks and never wavered, now it's instantly almost $2k more? I don't tihnk so!" He said "Take it or leave it. You can have your truck back when you pay the money." So I proceeded to place a call to a lawyer just to see if they could even do that... the service manager walks over and says "Here, come in my office and we can talk about it." He gives me a choice "Ok, you can pay the full $5400 and stay a loyal customer here OR you can pay $3500 and never come back." I quickly say "Ohhh, you made that decision for me! Who do I pay the $3500 to?"
ViviTheMage
Lifer
diag fee is the charge to just use their stupid machine to get the codes (if you have a CEL)....
James Bond
Diamond Member
- Jan 21, 2005
- 6,023
- 0
- 0
They should have eaten the cost, if it was one in the first place. If you paid, you should have at least asked for something in return, even if it's meeting them half way or a couple free oil changes.
lol, you got rolled.
lol, you got rolled.
RadiclDreamer
Diamond Member
- Aug 8, 2004
- 8,622
- 40
- 91
If diag was listed on the invoice as activities performed, I don't think the OP should have to pay for it. If it's listed on the invoice, then it's a service that is provided on the price that was paid.
Besides, $100 isn't a hell of a lot nowadays at a car dealership. It's really only an hour of labour. Hell, an oil change is $70 at my Acura stealership...
Besides, $100 isn't a hell of a lot nowadays at a car dealership. It's really only an hour of labour. Hell, an oil change is $70 at my Acura stealership...
As others have said, I've usually seen mechanics/garages waive the diagnostic fee if the work is actually done. In your situation, I would've talked with the person for a bit to see what exactly had happened, if and there'd be any way to discount/completely remove the fee. However, in the end, if I planned on going back to that place in the future, and if they'd been great in all other respects, I would've paid.
Something similar happened to me when I was getting work on my motorcycle done. I brought it in for new tires (~$300), and figured I'd get an oil change as well while it was already in the shop. When they rang up the bill, it came to something like $25...so I kindly reminded the cashier that I'd also gotten two tires put on.
Something similar happened to me when I was getting work on my motorcycle done. I brought it in for new tires (~$300), and figured I'd get an oil change as well while it was already in the shop. When they rang up the bill, it came to something like $25...so I kindly reminded the cashier that I'd also gotten two tires put on.
GagHalfrunt
Lifer
- Apr 19, 2001
- 25,284
- 1,998
- 126
novasatori
Diamond Member
- Feb 27, 2003
- 3,851
- 1
- 0
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