Can't get a post with 1300 MHz Duron and Gigabyte GA-7IXE4

Chang10is

Senior member
Jun 19, 2002
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Hi everyone. I sold a 1300 MHz Duron (200 FSB , Morgan core) to a newbie on Ebay, and she's having problems getting it to work with her Gigabyte GA-7IXE4. I think the motherboard has problems recognizing the processor, because the manual only specifies Athlon processors "up to 1000 MHz and above." So I suggested she contact Gigabyte to find out about compatibility. She wrote back to me and told me that Gigabyte says, "if it really is a 200fsb and not a 266fsb, will work with this motherboard."

I think this answer is sketchy for two reasons:
1) You should be able to tell tech support what processor you have, and they should be able to pull out a chart to tell you whether or not that exact processor has been tested to work on that motherboard. They shouldn't be making blanket statements about bus speeds, especially when there's a possibility that your board can recognize a Spitfire core at 200 FSB (the old processor) and not a Morgan core at 200 FSB (the new one).

2) The second thing that raises a red flag is that the person had to verify that the bus speed is 200 MHz and not 266 MHz. I don't even think AMD would make a 1300 MHz processor that runs at a 266 MHz bus. If you divide 1300 by 266 (it's actually 266.66666), you get 4.875, which is a junk number. Clock multipliers should be multiples of 1/4 right? I've seen 1400 MHz with 266 FSB, but not 1300 MHz with that FSB.

What do you guys think--does what I've said here sound reasonable? And if Gigabyte tech support is being not offering very good advice, do you guys have a guess as to the problem, or should she contact tech support again? This is just a simple CPU swap. Old CPU is a 800 MHz Duron, 200 FSB Spitfire core, and it still worked in the computer when she plugged it back in last time after being unsuccessful with the new one. Thanks a lot in advance!

Motherboard info here: link
 

montag451

Diamond Member
Dec 17, 2004
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If I were you, and she says she is having problems on a mobo that it should work on, I would let her return it if she pays for postage, and on the condition that if you test it and it works correctly, it gets sent back to her, and she pays for postage again.
Depending on what you wrote in the auction description - for instance if you wrote
"This processor will work on any mobo that Gigabyte makes", then she is in the right,
If you wrote
"You should check full compatibility - it is your responsibility if you buy this product and the cpu doesn't work"
then it is down to her if your cpu really is a 200FSB.

If anything in your description is wrong, you should refund her the money and let her send it back.
If the product is broken, then you should refund her money.
If the product works at your place after it is sent back, and you want to keep it friendly, just refund the money anyway - so what you get $5 less on the next auction.
 

Chang10is

Senior member
Jun 19, 2002
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In case I wasn't clear before, this is a question about hardware, not what I should do as an Ebay seller. The processor was pulled out of a working machine--I test everything fully before I sell it. That way, if something goes wrong, I can be certain that it's either the courier's responsibility or the buyer's. This is the first time I've ever run into any kind of an issue. The buyer is a newbie--she told me that she bought RAM on Ebay and had to resell it because it turned out to be the wrong kind. I'm not responsible for compatibility issues, but if we believe that the processor was damaged in transit, then we can file for an insurance claim. I can't test this processor anymore because I sold my socket A motherboard at the same time as this processor. I've already spent a few hours trying to figure out what the problem is and corresponding with the buyer and various people trying to get to the bottom of the situation.

So back to the original question--is this processor compatible with this motherboard? Can a motherboard manufacturer make blanket statements like, "this board will work with any AMD processor that runs at 200 MHz FSB"? Is there even such a thing as a Duron 1300 MHz 266 FSB processor, or does the Gigabyte rep's suggesting this as a possibility show ignorance on his part?
 

WobbleWobble

Diamond Member
Jun 29, 2001
4,867
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No, they can't make that blanket statement. If the board is not compatible with AthlonXPs, it likely isn't compatible with the Duron Morgan cores. Ask her what BIOS version is and what the actual motherboard revision on the PCB.
 

NateSLC

Senior member
Feb 28, 2001
943
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If I were in your shoes, I would send her the link to Gigabyte's site that shows her motherboard does support the chip as of PCB Rev 1.0 and BIOS Rev F9.

Duron 1.30 200FSB Motherboard Support List

As well as the link to the motherboard's BIOS download page:

BIOS Download

I would also make sure to let her know that updating the BIOS has some risk attached and is not your responsibility.
 

Nick5324

Diamond Member
Aug 19, 2001
3,267
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Should help

Edit: Just realized that Gigabyte's site doesn't list the MB model on that page (WTH?), but click here and then "More" next to "What types of processors can this board support?"

Also note this one: Can this MB support AMD 1.2G CPU?
Please update the latest version BIOS
 

Chang10is

Senior member
Jun 19, 2002
288
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The PCB revision number should be written right on the board, right? I want to be specific about what I tell this person to look for, since she's relatively new with computer hardware. This is some great info--thanks for all the help!
 

NateSLC

Senior member
Feb 28, 2001
943
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Yes, it should be silkscreened directly onto the board. I've seen them placed next to the model number or next to the lowest PCI slot before, but i suppose it could be anywhere.

Edit: However, since PCB Revision 1.0 supports it... I would say all revisions do. I don't think Gigabyte uses revision numbers lower than 1.0