Can't Boot Into Windows 10 and I'm not sure what to do about it

catboy

Member
Oct 18, 2013
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My system/boot drive is using Windows 10 Fall Creator's Update.

A few days ago, my computer would no longer boot. I received the Stop Code "Page Fault In Non-Paged Area." I tried to boot several times, and the same Stop Code kept appearing.

On some reboots, I received a message like "Attempting automatic repair," followed by another message like "Windows could not automatically repair your files."

After that, it offered me Troubleshooting options, but I was confused because it did not offer me the In-Place upgrade option so that I could keep all of my apps & settings and files too. Instead, it only offered me the option of "keep your files but you will have to reinstall your apps" or "keep nothing."

Out of frustration, I chose the "keep your files but you will have to reinstall your apps" option, even though I really wanted an In-Place upgrade only. Then the GUI did nothing except offer me an option such as "Exit and continue" (I assume selecting this option should trigger the reinstallaton, but I'm not sure?). However, after I chose that option, then my computer restarted and I again received the exact same Stop Code as mentioned above.

So, to summarize, I cannot boot into Windows at all, ever (it doesn't matter how many attempts I make), and I also cannot reinstall Windows using the options described above.

I suspect that this boot problem may be caused by my BestCrypt Volume Encryption software which I used to fully encrypt my system/boot volume. I used that software without any issues for about a week. I have read some other uses reporting problems with FDE and the Windows 10 Fall Creator's Update. But I'm not sure if that is the cause or not.

So I tried running my BCVE Rescue disk to decrypt my my system/boot volume, and it gave me the message "decrypting with the Rescue file is slower than normal decryption and may take significant time."

After letting my computer decrypt for about 36 hours, the amount of sectors completed only equaled about 13.83%.

Before I let it run for 36 hours in a row, I tried to let it run for 3 hours and then changed my mind to try a reinstallation instead (as described above). Then when that failed and I ended up restarting the Rescue disc decryption process, it started from 0 again.

Another thing to keep in mind is that I made an image of my hard drive with Macrium Reflect about a week prior to these boot failures, which is saved to an external hard disk.

My goals are:

a) ideally, to make my computer boot again with all the settings, apps, and files intact. Or failing that,

b) load into a new installation of Windows somehow, and then restore the back-up hard drive image.

So my questions are.

1. Why does Windows 10's "Troubleshoot" screen not give me the option to select an In-Place upgrade as my repair installation option?

2. Is my encryption software likely to be the cause of this problem?

3. Should I continue to let the decrypting process run even though it means that I will be unable to use my computer for another 10-12 days?

4. Or is there a better/faster way for me to accomplish my goals?
 

catboy

Member
Oct 18, 2013
85
9
71
Macrium has an option to boot and restore from the backup files.
Just nuke your HDD to make sure there is no hardware problem with it first.
https://www.macrium.com/viboot

I don't know what a virtual machine is. That and a lot of the other stuff in the "Introduction" file goes over my head.

Also, in the tutorial video they show the user opening Macrium Reflect. However, I cannot open Macrium Reflect because I have no means by which to boot into Windows. So I'm not sure how I could follow the same steps as shown in that video?

What would nuking my HDD entail? Formatting it?

I feel reluctant to do that in case my image file fails to restore later.
 
Last edited:

lakedude

Platinum Member
Mar 14, 2009
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Hard drives are cheap. Get a new hard drive and set it up from your backup. Do not mess with the flaky drive until you have a working system. Maybe next time don't use the fancy encryption if you think it caused the problem.
 

lakedude

Platinum Member
Mar 14, 2009
2,779
529
126
Maybe run your computer without Windows if you need to use it before Windows is fixed.
 

techmanc

Golden Member
Aug 20, 2006
1,212
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If you want to use same hard drive backup using ATI then can restore any missing files or you could remove hard drive and reinstall Windows from scratch.
Third option if you dont care about the data do a fresh install overwriting your hard drive contents.
 

catboy

Member
Oct 18, 2013
85
9
71
I let the decryption process run 24/7 for 12 days, and it's counting of decryped sectors surpassed the 3.5 billion sectors that it claimed were on the disk. After it counted to 3.9 billion sectors, I became fed up and decided to reset the computer and try reformatting, reinstalling Windows from my USB stick, copying the backup image from my external disk to a new partition on the newly-reformatted internal drive, and then burning Macrium Reflect Free's PE disc, and trying to restore the image from that.

That ended up not working. The same thing happens during every attempt.

What happens is: I boot into Reflect PE. I choose the image to restore. I then choose the destination (which is on the same HDD as the image file). I click the button to confirm the operations. It warns me that all the partitions on the C drive will be overwritten. I click OK.

After that, it dismounts all the drives except for the CD boot disc, and asks me to find the image file again. Yet I cannot find it again because the program has dismounted my HDD drive on which it is located! Thus, I have no possible way to find the image file a second time, and the restoration process is unable to proceed past that point.

Can anyone explain what is going on here? Is Reflect supposed to ask for the image file again after it confirms the operations and dismounts all the drives?

I'd really appreciate any advice that tells me what is causing this problem and how I can fix it & successfully restore my image file.
 
Last edited:

lakedude

Platinum Member
Mar 14, 2009
2,779
529
126
I think you need to purchase a new hard drive and try to restore your image to the new hard drive. Don't mess with the questionable drive for now.
 

techmanc

Golden Member
Aug 20, 2006
1,212
7
81
just use your usb install and the drive your installing to disable the other hard drives and try the install,

Also I would delete the partition and start over with a new partition to install to.