Can't Access BIOS using "Del" Key ... Help

[kjackson09]

I recently put together a new system. I installed Windows 7 and the updates, the computer boots into Windows quickly and without issue. I updated the BIOS and it updated fine with no issues.

Last night, I tried to access the BIOS to check out some settings and couldn't get in. At POST the screen is very clear to say hit the 'DEL' key to access the BIOS. I tried this several times on my PS/2 keyboard, and then tried a different PS/2 keyboard. I am unable to access the bios screen. I also tried mashing the 'F' keys to get access and couldn't get in.

The system specs are as stated below. I am not sure if updating the bios caused the issue, or something else caused the problem.

Assistance is greatly appreciated so I can determine whether or not this needs to be returned.

Asus P8Z77-V
Ivy i5 3570K
16GB RAM (2 x 8GB)
Samsung SSD

Many thanks.

 

[SpeedTester]

Does the keyboard & Del key works perfectly in windows?
Do you have a usb keyboard you could try?

 

[kjackson09]

Considering the 'Del' key didn't work on either of the two different PS/2 keyboards I tried, my guess is that it's not the keyboard. But I will try when I get home.

Also, I am going to pickup a cheap USB keyboard to see if that will fix the issue.

Would clearing the CMOS help?

Also, I could be wrong, but I think I remember on the inital POST when building, I saw the AmeriaTrends logo, now I have a full ASUS screen only and no Ameritrends logo (possibly due to the BIOS update)?

The strange thing is that the build appears to be running fine, just can't access the BIOS.

 

[bankster55]

> You do have legacy USB 2 and 3 enabled in bios?

 

[kjackson09]

> You do have legacy USB 2 and 3 enabled in bios?

In the BIOS, both Legacy USB asd Legacy USB 3.0 are each set to enable.

Even though I was unable to enter the BIOS using either PS/2 keyboard, I did confirm the 'del' is working on both (and both keyboards work normally).

I purchased a cheap USB keyboard and connected it, booted, used the 'del' and was able to enter the BIOS.

Does this mean my PS/2 port has an issue? Or a setting? All keyboards appear to work fine in Windows.

 

[bankster55]

whats connected to the PS/2 port has to be detectable by current bios version
every piece of equipment has an IEEE HW ID, and must also conform to mobo assigned non conflicting interrupts
Try PS/2 - USB adapter

 

[kjackson09]

whats connected to the PS/2 port has to be detectable by current bios version
every piece of equipment has an IEEE HW ID, and must also conform to mobo assigned non conflicting interrupts
Try PS/2 - USB adapter

So an adapter that I will attach to USB keyboard which allows me to connect the PS/2 port?

 

[T_Yamamoto]

So an adapter that I will attach to USB keyboard which allows me to connect the PS/2 port?

No. Vice versa. A PS/2 to USB

 

[SpeedTester]

No. Vice versa. A PS/2 to USB

I never seen a PS/2 to USB adapter and wouldnt he need a USB keyboard then also? Ok maybe I misread your post
but he could get a usb to ps/2 adapter to make his keyboard possibly work. I would just buy a usb keyboard if it were me thou.

 

[FloatingSpots]

After the last firmware update, I am having the same problem. (Pro Version of the P8V77).
I was able to easily get into BIOS before that, but have not been able to since.
Looks like it is time for a USB keyboard.

 

[Dryfter]

Not sure if the link below would help with getting into the bios. But I bought one because my new mobo doesn't have a PS/2 port on it and I love my OLD keyboard.

http://www.amazon.com/gp/product/B00...ls_o00_s00_i00

There are tones of them on Amazon. I just grabbed the first one that I saw.

 

[Plaedien]

Did you guys manage to fix this? I'm having the same problem with a Asus P8Z77-V Pro and 3770K. I have both a PS2 and a USB (logitech wireless) keyboard and nothing has worked after updating mobo firmware to 1206.

As someone else said, the pc is working fine, but I do want access to the bios for overclocking etc, so its kinda annoying.

any thoughts?

 

[bankster55]

bios 1205 1206 are a disaster
ASUS is frantically working on a new one
use flashback to revert to 1015 for now

have to use numberpad del key to get into bios
PS/2 mouse no detect, or shutdown
IRQ conflicts with add in cards especially TV tuners/souncards
RAID cards ruining SLI
PCIe 3.0 slots not working in normal order/colors
etc. etc.

Dont quote me on this, but I believe they added the PS/2 port to aid extreme overclockers or gamers, cant quite recall

Can anyone tell me why they would want a PS/2 mouse or KB? Inquiring minds want to know.

 

[Cliff Couser]

Latest Gene V bios has similar isssue. Harder to get into BIOS...though not impossible.

 

[Rifter]

I think this is more widespread than a few boards. My asus px58d-e does the same thing now since i updated the bios to 0701 almost a year ago. I now have less than a fraction of a second to hit the del key, the timing has to be absoluty perfect, i get into bios literally less than 1/20 attempts.

Its like its not reconizing the keyboard till the very last second, so for the first few seconds you have you can pound the key like mad and it accomplishes nothing, then when the lights on the keyboard finally do come on you have less than a quarter of a second left in the post to hit the key.

This is with a Ps/2 kb that works fine(high end mechanical kb), and worked fine with 3older bios revisions.

This combined with the horror stories about asus RMA's lately have made me drop Asus as a consideration for any further mobo purchases, which is sad because i have used asus mobo's in my systems exclusivly for over 15 years. Sad how the mighty have fallen.

Dont bother opening a support ticket, i did for the issue with my board over 9 months ago and have got zero response, Asus just doesnt care anymore.

Since i got my SSD i havent even bothered to change my boot order in the bios i manually select it from the boot menus by using F key. Easier than trying to get into my bios.

 

[rambonutz]

Try pressing F8 instead of DEL at POST screen. It should take you to a "Boot Menu" where you can select a different boot device or enter the BIOS. I tested this method on my Maximus V Gene board, though. Hopefully it can also apply to P8Z77-V.

 

[Rifter]

Try pressing F8 instead of DEL at POST screen. It should take you to a "Boot Menu" where you can select a different boot device or enter the BIOS. I tested this method on my Maximus V Gene board, though. Hopefully it can also apply to P8Z77-V.

Sadly from the boot menu on my board this does not work hopefully it will for others.

 

[PanduPando]

I can only get into bios with a USB keyboard also. It's rather annoying, also on my gigabyte board there was an option to enable the Intel video, the asus board that cost 1/3 more has no such option and will only enable what it detects the monitor is plugged into.

This effectivly means I cannot use Intels quicksync while I'm using a dedicated graphics card.

My Asus p8z77-vpro is a lot more expensive the gigabyte ga-z77x-dh3 I had before it but seems to me to be much less flexible, I think I will stick with gigabyte from now on.

 

[Termie]

Latest Gene V bios has similar isssue. Harder to get into BIOS...though not impossible.

Try pressing F8 instead of DEL at POST screen. It should take you to a "Boot Menu" where you can select a different boot device or enter the BIOS. I tested this method on my Maximus V Gene board, though. Hopefully it can also apply to P8Z77-V.

I had the same problem after flashing to the latest BIOS on the V Gene.

I don't think this is a keyboard issue, I think it's a BIOS issue.

For anyone who has this problem and who is actually able to get into the BIOS (using the above method, perhaps), note that you can set a delay (at least on the V Gene) for the BIOS screen to wait for a key press before booting to windows.

My hunch is that the BIOS is booting so fast that it doesn't even have time to sense the key press on these boards. Another option if you get stuck with this problem, mentioned above, is clearing the CMOS. I think this might default back to a "full boot" as opposed to a "fast boot" for the first start after the CMOS clear.

 

[fralexandr]

you could also try unplugging all boot devices (ssd/hdd/dvd drives/usb drives)
the computer should then automatically boot into the bios
this of course means you won't be able to change any settings for those devices though
also, the new gui bios on the asrock z77 extreme 4 doesn't allow me to adjust boot order unless the bootable drives are actually plugged in, which is annoying, so the asus might do the same :\

 

[vailr]

Could(?) help some using PS/2 keyboards: switch off power with the PSU's rear power switch. Then press and hold the front power button to discharge the PSU's capacitor.
This also discharges any latent electrical charge going to the PS/2 port.

 

[FloatingSpots]

There is a new BIOS version for my board.
I was able to enter setup after updating with the keyboard that would not work previously.
I only tried it once, so my sample size is very low, but it was very encouraging.

 

[Rifter]

There is a new BIOS version for my board.
I was able to enter setup after updating with the keyboard that would not work previously.
I only tried it once, so my sample size is very low, but it was very encouraging.

That is a good thing, perhaps they will release a new bios for my board as well but since its been over a year since the last bios im not holding my breath.

 

[mattropolis]

Holy sh*nikes. SOLUTION!!!

I was having this same terrible problem. I could get into DEL UEFI bios on SECOND pass after it had done it's first pass and missed it, but I also couldn't enter the CTRL-I raid setup on my P8Z77-Pro board with latest bios.

So, what do I do? I try plugging in another USB keyboard. I have a Logitech G15 and a crappy generic one. Initially, no luck, but I do notice the behavior changed a bit - and while toggling the scroll-lock light during BIOS, I can see that sometimes the both keyboards toggle the light correctly, and other times do not.

I try all the different USB ports. The standard rear onboard ones fared the worst. They never worked at bios. Even in windows, it would sometimes not show up right until after a long delay - or not at all depending on which port I had them plugged into. The ones on back that seemed to work best? The top usb port above the green outlined USB flashback port. Still, not cannot enter BIOS, but windows sees my USB device correctly at startup.

Now, I leave one keyboard plugged into that top port, and then start playing with the headers on the motherboard. I take the USB backplane extender and start plugging it into the headers on the board. You know what? Each one acts differently! However, when I have it plugged into the front-most plug, the one closest the reset/power switches - THEN It WORKS! You can then press CTRL-I and it registers.

I haven't finished figuring out which combinations of things worked, but I'm going to experiment a bit more. Not sure if you need to keyboards or not, but when it's working - if you hit scroll/caps/etc lock then BOTH keyboards should change their status lights. That shows you it's working. I had cases where there were no lights, to ones that didn't stay in sync depending on which ports I had the keyboards plugged into. Interesting

All I have to say is HFS - this is BUSTED. I'll be sending in a trouble ticket to ASUS this afternoon. Please let me know if this works for you.

 

[tweakboy]

I really think they should remove the PS/2 from motherboards. Instead add a usb.

I mean everyone uses USB keyboards now its become normal. Just like no one uses ps2 mouse,,, keyboard will be same way soon, and maybe for Haswell we dont see a PS2 input.. then again, I think their gonna stick with the standard and keep the PS2 for those with cheapo old keyboards and what not. gl