Cannot access www.countrywide.com

[Davegod75]

So a few weeks ago I started not being able to reach www.countrywide.com. My browser would just time out.
I cannot ping the site either. I have tried accessing the site from my Linux, Windows, Mac OSes and from two different computers. I can reach the site from work just not home. I have also tried bypassing my router and hooking up directly to my dsl modem with no luck.

Here is the traceroute and ping results. The Mac OSX ping program indicates I am being filtered. What can I do? and why would this be the only site I cannot access? I called countrywide and they told me I'm not being blocked for any reason.

Thanks

traceroute to www.countrywide.com (209.159.94.142), 64 hops max, 40 byte packets
1 192.168.15.1 (192.168.15.1) 3.448 ms 1.932 ms 1.850 ms
2 * * *
3 87.186.249.90 (87.186.249.90) 43.496 ms 42.771 ms 42.981 ms
4 217.239.40.29 (217.239.40.29) 202.514 ms 227.492 ms 223.856 ms
5 sl-bb26-nyc-14-1.sprintlink.net (144.232.18.173) 133.973 ms 137.797 ms 139.835 ms
6 sl-bb22-nyc-6-0.sprintlink.net (144.232.7.42) 137.444 ms 133.970 ms 133.930 ms
7 sl-crs1-nyc-0-8-0-0.sprintlink.net (144.232.7.107) 139.391 ms 131.902 ms 131.050 ms
8 sl-crs1-chi-0-1-0-1.sprintlink.net (144.232.18.122) 150.101 ms 150.321 ms 151.896 ms
9 sl-bb21-che-12-0-0.sprintlink.net (144.232.18.120) 214.971 ms 209.586 ms 208.916 ms
10 sl-crs2-stk-0-4-0-3.sprintlink.net (144.232.20.141) 209.785 ms 217.473 ms 214.258 ms
11 sl-bb24-sj-9-0.sprintlink.net (144.232.20.181) 202.835 ms 332.851 ms 236.978 ms
12 sl-crs1-ana-0-2-3-0.sprintlink.net (144.232.9.92) 202.555 ms 202.764 ms 202.739 ms
13 sl-bb22-ana-15-0.sprintlink.net (144.232.1.172) 203.069 ms 202.813 ms 207.101 ms
14 sl-gw15-ana-10-0.sprintlink.net (144.232.1.218) 202.674 ms 210.038 ms 202.750 ms
15 sl-chli-17-0.sprintlink.net (144.232.146.162) 211.240 ms 208.280 ms 215.915 ms
16 * * *
17 * * *
18 * * *

Ping has started ...

PING www.countrywide.com (209.159.94.142): 56 data bytes
36 bytes from sl-chli-17-0.sprintlink.net (144.232.146.162):
Communication prohibited by filter
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 5400 f3ac 0 0000 31 01 95c1 192.168.15.101 209.159.94.142

36 bytes from sl-chli-17-0.sprintlink.net (144.232.146.162):
Communication prohibited by filter
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 5400 669e 0 0000 31 01 22d0 192.168.15.101 209.159.94.142

36 bytes from sl-chli-17-0.sprintlink.net (144.232.146.162):
Communication prohibited by filter
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 5400 3fbb 0 0000 31 01 49b3 192.168.15.101 209.159.94.142

36 bytes from sl-chli-17-0.sprintlink.net (144.232.146.162):
Communication prohibited by filter
Vr HL TOS Len ID Flg off TTL Pro cks Src Dst
4 5 00 5400 03b8 0 0000 31 01 85b6 192.168.15.101 209.159.94.142


--- www.countrywide.com ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss


I edited the message in error, but I believe I have restored it completely. Apologies.
ScottMac
Networking Moderator

 

[ScottMac]

I was able to access the site (at least the index page), but pings are blocked.

Traceroute (windows) ended like this:

12 62 ms 60 ms 60 ms sl-crs2-stk-0-0-0-0.sprintlink.net [144.232.4.22]
13 62 ms 60 ms 60 ms sl-bb24-sj-9-0.sprintlink.net [144.232.20.181]
14 68 ms 66 ms 65 ms sl-crs1-ana-0-2-3-0.sprintlink.net [144.232.9.92

15 64 ms 64 ms 65 ms sl-bb22-ana-15-0.sprintlink.net [144.232.1.172]

16 65 ms 64 ms 64 ms sl-gw15-ana-10-0.sprintlink.net [144.232.1.218]

17 sl-chli-17-0.sprintlink.net [144.232.146.162] reports: Destination net unreachable.

Trace complete.

C:\scottmac>


Any chance you have a rule or filter on your firewall that can be blocking this address (or block of addresses)?

Accidently marked by a popup blocker?

If you're using Firefox, try IE (or vice-versa).

Let us know.

Scott

 

[Davegod75]

I have used safari, IE, Firefox etc. The browser does not appear to be the problem.

I bypassed my router/firewall completely but hooking my computer directly up to the DSL modem and dialing in. I still have the same problem.

 

[Davegod75]

using various proxy services allows me to reach the index page. Does this mean my ISP is blocking my access to www.countrywide.com?

 

[ScottMac]

Are you (your machine(s), your firewalls, or your browsers) set to block or filter javascript?

Their pages appear to be populated by a fair amount of javascript.

Any other Ad blockers that might be active?

If it fails when you bypass the router, it has to be something on the pc (or the provider network, but that's not likely).

What have you changed on your machines lately (i.e., before this started happening)?


Try some of these links from their home page (to see if it's something in their home page code or something general to their site):

http://insurance.countrywide.com (Insurance Main Page)

http://insurance.countrywide.c...omeowners/default.aspx (Homeowners / Condo)

http://insurance.countrywide.com/auto/default.aspx (Automobile)

 

[drebo]

It's unlikely that your ISP is blocking you. It's far more likely that one of the routers on the way from you to the end site is having a problem.

We had this problem with the ISP we run a few weeks ago, and it mainly affected banking sites. It was AT&T's fault. They had a routing problem. This is a far more likely cause.

 

[NickOlsen8390]

I can get to the site fine.

Tracing route to www.countrywide.com [209.159.94.142]
over a maximum of 30 hops:

5 16 ms 19 ms 22 ms te-3-1.car1.Orlando1.Level3.net [4.79.116.137]
6 54 ms 35 ms 34 ms ae-6-6.ebr1.atlanta2.level3.net [4.69.133.78]
7 47 ms 35 ms 36 ms ae-63-60.ebr3.Atlanta2.Level3.net [4.69.138.4]
8 47 ms 34 ms 38 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
9 39 ms 51 ms 38 ms ae-71-71.csw2.Washington1.Level3.net [4.69.134.1
34]
10 40 ms 36 ms 38 ms ae-2-79.edge2.Washington4.Level3.net [4.68.17.83
]
11 46 ms 52 ms 41 ms sprint-level3-te.Washington4.Level3.net [4.68.63
.206]
12 41 ms 38 ms 39 ms sl-crs2-dc-0-8-3-0.sprintlink.net [144.232.18.22
9]
13 57 ms 61 ms 67 ms sl-bb21-nsh-1-0-0.sprintlink.net [144.232.18.184
]
14 * 69 ms 64 ms sl-crs1-fw-0-15-5-0.sprintlink.net [144.232.8.64
]
15 62 ms 64 ms 81 ms sl-bb21-fw-13-0.sprintlink.net [144.232.11.145]

16 99 ms 96 ms 95 ms sl-bb22-ana-12-0.sprintlink.net [144.232.20.131]

17 95 ms 93 ms 107 ms sl-gw15-ana-10-0.sprintlink.net [144.232.1.218]

18 sl-chli-17-0.sprintlink.net [144.232.146.162] reports: Destination net unr
eachable.

Trace complete.

 

[Davegod75]

How did the issue get resolved? Did you have to contact AT&T?

 

[Davegod75]

Are you (your machine(s), your firewalls, or your browsers) set to block or filter javascript?

No

Their pages appear to be populated by a fair amount of javascript.
Any other Ad blockers that might be active?

None installed

If it fails when you bypass the router, it has to be something on the pc (or the provider network, but that's not likely).

What have you changed on your machines lately (i.e., before this started happening)?
Nada, a clean install of Ubuntu today and I still cannot access the site.

Try some of these links from their home page (to see if it's something in their home page code or something general to their site):

http://insurance.countrywide.com (Insurance Main Page)

No
http://insurance.countrywide.c...omeowners/default.aspx (Homeowners / Condo)
No
http://insurance.countrywide.com/auto/default.aspx (Automobile)

No

 

[bruceb]

I can get to your site fine from NJ thru Verizon DSL ... I think the problem
is with the DNS Servers that Sprint is using as per your Traceroute
that is where it seems to stop.

15 sl-chli-17-0.sprintlink.net (144.232.146.162) 211.240 ms 208.280 ms 215.915 ms

I would call sprint internet support and have them look at the DNS

 

[Markbnj]

They've just been bought out, haven't they? I think Bank of America got them. Maybe there are some changes being made in the back office allready.

 

[Davegod75]

Originally posted by: bruceb
I can get to your site fine from NJ thru Verizon DSL ... I think the problem
is with the DNS Servers that Sprint is using as per your Traceroute
that is where it seems to stop.

15 sl-chli-17-0.sprintlink.net (144.232.146.162) 211.240 ms 208.280 ms 215.915 ms

I would call sprint internet support and have them look at the DNS

I just sent an email off to dns@sprint.net. I'll post here with their response

 

[RebateMonger]

Whoops. Never mind. I just realized you are using a Macintosh.

 

[Davegod75]

Originally posted by: RebateMonger
Whoops. Never mind. I just realized you are using a Macintosh.

I have access to a Mac box, linux box and a WinXP box.


I just tried accessing the site from a neighbors house with the same ISP. Although the access was slow the site did come up.

I think I'm still being blocked for some reason.

 

[Davegod75]

no reply from sprint and still cannot access this site...any recommendations?

 

[Davegod75]

I have now emailed my ISP three times w/o a response. I just formatted my computer and install WinXP SP3. Still no access to www.countrywide.com.

?????

 

[networkman]

Thanks for the heads-up on SP3 being available for XP!

 

[Throwmeabone]

Originally posted by: Davegod75

Originally posted by: bruceb
I can get to your site fine from NJ thru Verizon DSL ... I think the problem
is with the DNS Servers that Sprint is using as per your Traceroute
that is where it seems to stop.

15 sl-chli-17-0.sprintlink.net (144.232.146.162) 211.240 ms 208.280 ms 215.915 ms

I would call sprint internet support and have them look at the DNS

I just sent an email off to dns@sprint.net. I'll post here with their response

Try using opendns?

 

[Davegod75]

opendns is doing nothing so far. Nslookup works from my XP box so I don't think it is a DNS problem

 

[Davegod75]

still nada....my ISP has been in constant contact via email but they are getting nowhere...me thinks the problem may be with countrywide

 

[spidey07]

Download wiresharck, get a packet trace from your machine. That's the only way to figure out what is going on. outside of that you may have been blacklisted for viruses/worms from other ISPs

 

[Davegod75]

I'm assuming you mean "wireshark." If I was blacklisted, how come it is only 1 website? My IP changes if I renew it as well.(My ISP uses DHCP). Neighbors with the same ISP can get to the site just fine. Also, using US based proxy services, the site comes up just fine as well.