Can you spell class action lawsuit ?

[murdock2525]

IBM GXP75 Those idiots had the gall to ask for a credit card to cross ship !
Here we go :
If you had an RMA on a GXP75 email me with all the infO..S/N RMA # name, date, etc.....Lets kick ass !
My mailbox is ready..plantguy@prodigy.net

I have the money, the time and know the people...I'm 48 and retired..
Bring it on and links to other forums with the same GXP issues...DO IT ! They should have recalled and made good !
I told the agent at IBM "your having allot of trouble with these drives eh ?"

He said "Not really..I haven't heard anything"
Lyin' Bitch !

 

[MichaelD]

You (and the other 25,000 people that purchased this drive) have a valid arguement. Be careful about waking sleeping dragons, though! IBM=BigAssCompany w/BigLawyers and bottomless budget. Good luck. May the Schwartz be With You!

 

[murdock2525]

Piss on'em...Howza bout an article in the Miami Merald about IBM drives being "suck" With a list of all the people who had these problems ? Yes I can pull that Off !
IBM will shiver...Sundays herald has an audience 5.5 million strong !
Like I said I know ALLOT of people......
Do IT ! Gimme numbers

 

[Gunbuster]

"idiots had the gall to ask for a credit card to cross ship"

How do you think they should ensure the return or the defective product?

If you pop the dead drive in the box and send it you will never be charged

 

[dkozloski]

In the words of Ah Wang, the founder of Wang computers. "When IBM breathes it is like a tornado to me".

 

[murdock2525]

<< &quot;idiots had the gall to ask for a credit card to cross ship&quot;

How do you think they should ensure the return or the defective product?

If you pop the dead drive in the box and send it you will never be charged >>



Understood but My distro already sent one ( a Maxtor No charge) and told me to sent the RMA IBM that they send me to them !
I only spend maybe a grand a month with them.? They're taking care of me...
IBM has all the info AND The drive may come from overeas ! Go Figure ?
5 -10 days before I see the IBM..? I'm also a corporation (non tech related, but still ?)

 

[murdock2525]

<< &quot;idiots had the gall to ask for a credit card to cross ship&quot;

How do you think they should ensure the return or the defective product?

If you pop the dead drive in the box and send it you will never be charged >>



Understood but My distro already sent one ( a Maxtor No charge) and told me to sent the RMA IBM that they send me to them !
I only spend maybe a grand a month with them.? They're taking care of me...
IBM has all the info AND The drive may come from overeas ! Go Figure ?
5 -10 days before I see the IBM..? I'm also a corporation (non tech related, but still ?)

 

[huggiebear]

If you are a business, you don't need a CC (hint, hint, can you say, &quot;I have PO number&quot. They are just covering themselves (and providing motivation) for people to return their damaged equipment. This is corporate policy, after all, for your conveniance. IBM's next day replacement delivery at no charge is a good thing, so don't bash too hard.

 

[murdock2525]

Dooooo What ? The RMA # was derived from their Drive Fitness test for Chrissakes.....
They shouldn't even want the Goddamn thing back !
As far as a PO # I already stated my corporation isn't tech related.
What ? There gonna send drives to a F***in' farmer with a PO ?????
Yea John Deere or Caterpillar will...
Gameboyzzzzzzzzzzzzzzzzzz

 

[Davegod75]

I did an RMA awhile back but don't have that info anymore

 

[Raincity]

Ya why do they want these POS drives back anyways. I have one so F@cked up I can not even run a low level format on it to get my personal data off the drive platters before I send it back. I feel like getting out the cordless drill and putting a couple of holes through the platters then send the POS back.

Rain

 

[rockhard]

Hi,

I recently rma'ed a GXP75 45gb due to the eeeaaawwww screeching noises everyone's getting from these sad drives.
Mine got so bad it packed up
The other drive i am afraid to use as i dont want to lose my bulk storage.
Also the replacement RMA has now started screeching, eeeaaawwww
Are IBM doing a recall for these drives? They suck big time IMO.
Theyre ok if you run your puter for a few hours at a time, but i run 24/7, and this is what seems to be bringing on the probs in my experience.
Normal users probably would never see probs with these drives, but the kind of user who frequents this board would.
No wonder IBM reckon they dont have a problem, mom and pop users ok but the power user looks shafted by these drives
Im so appalled with my experience of IDE HD's recently im really tempted to go SCSI for a more robust storage solution

<end of rant>

If you would like my RMA details etc, i'll dig around tonight and have a look for them for you.

Good luck,

rockhard =)

 

[BIGGDOG]

CYPM

 

[BIGGDOG]

I am currently sending back two drives for RMA.
I gave them a credit card number to ship ASAP and it took them 13 days befor I recieved my new ones or should I say fixed with new parts.

My RMA # for these two drives are 60759002

And I am going to call them about my other drive as well. It just took a dump yesterday.

This is the first EMail from them


IBM:::::
Hello - Our records show that your RMA request is for the following drives:

Serial Number - YMG07558
Serial Number - YMGC4075

Status - Shows that they are in the process of creating a RMA number for
the drives.


Regards,
Brennon
IBM TG Technical Support Center
888.426.5214
drive@us.ibm.com


Second EMail from IBM

IBM::::::::
IBM Return Material Authorization (RMA) Notification


Dear James Steen,

Your RMA number is: 60759002

For Drive(s):
Part Number: 07N5640
Serial Number(s): YMG07558, YMGC4075


Your warranty replacement unit will be manufactured from new and
serviceable used parts, which will carry the remainder of your entitled
warranty.

NOTE: If you need to respond to this email, please respond to:
drive@us.ibm.com

You must write your RMA number on the outside of your package when
returning to IBM.

Please address your box as follows:

--------------------------------------------------------------------
James Steen
Omniprint
9700 Philadelphia Ct.
Lanham, MD 20706
United States



IBM Corporation
c/o UPS Worldwide Logistics
Alvarado Business Park
OEM/End User Returns Department
30336 Whipple Road, Bldg. F
Union City, CA 94587
United States of America



RMA # 60759002
End User Warranty
--------------------------------------------------------------------

After receiving your RMA if you have any questions pertaining to your
return contact 888-426-5214. The product you return must match the part
number (p/n), quantity (qty) and serial number (s/n) associated to your
RMA.

IF YOU HAVE AN ADVANCED REPLACEMENT RMA, AND YOU DO NOT RETURN YOUR
DEFECTIVE DRIVE, YOUR CREDIT CARD WILL BE CHARGED ON THE 30TH BUSINESS DAY
FROM TODAY.

If you have an Advanced Replacement RMA you can expect a replacement drive
in 4 business days or less if replacement inventory is available.

If you do not have an Advanced Replacement RMA you can expect a replacement
drive within 5 business days from the date IBM receives your defective hard
drive, if replacement inventory is available.

Please Note:
- If defective product is not returned within 15 days of RMA issuance, the
RMA will be cancelled.
- Ship via certified mail or with a carrier that provides a tracking
number, otherwise make sure that the package is sent certified (requires a
signature from the receiving party).
- Warranty will be voided if drive(s) is not shipped in an ESD bag, and IBM
approved packaging. See http://www.ibm.com/storage/warranty/arma25.htm
- The product you return must match the part number (p/n), quantity (qty)
and serial number (s/n) associated to your RMA
- DO NOT put the drive in its casing since we are not responsible for
returning the casing.



This is what I wrote to IBM concerning the time it has taken to get my drives back to me.

Me James W. Steen AKA BIGGDOG

Subject: IBM RMA Notification. RMA # 60759002
Sirs,

I am wondering what is going on. May 15th, I asked for an ADVANCED
REPLACEMENT RMA so that my computer would not be down for an extended
period
of time. It has now been 10 days since I was emailed by IBM with the
following information:

Your RMA number is: 60759002

For Drive(s):
Part Number: 07N5640
Serial Number(s): YMG07558, YMGC4075


I now have only 20 days left to send my drives back. If I don't get my
defective equipment back to you before the 30 day period is up, the
agreement says that you will charge my card by I haven't even received my
replacements yet.

Once again I was under the impression that an ADVANCED REPLACEMENT RMA
would
be a faster solution.. If I am incorrect in this then I really do
apologize
for the assumption. Never the less I am down until these &quot;Advanced
Replacements&quot; arrive. I could have, and maybe should have just bought two
new drives so I would not be down for for more than a couple of hours, but
I
had faith in the speed of the service provided by IBM. I never imagined
that
this kind of a delay was in store for us. Can someone please look into this.
IBM TG Technical Support Center
888.426.5214
drive@us.ibm.com



There response was......

Bill,

Our records show that the drive has been shipped of via UPS. The tracking
number is W2771611828. UPS shows an estimated delivery date of 5/28. I
hope this helps.

 

[BIGGDOG]

BTW
Let me know if I should send out my two drives or not. As well as my third one.

 

[sharkeeper]

<< I feel like getting out the cordless drill and putting a couple of holes through the platters then send the POS back. >>



The platters on the 75GXP are glass. If you strike it hard enough, they may even shatter! :Q

Cheers!

 

[Pabster]

I don't know how they would ensure their interest without having your credit card on file. You should have like 30 days to get the defective drive(s) back to them, and you'll never be charged. Imagine the fraud that would happen if all you had to do was call and they sent a new drive?

Maxtor does the same thing. They'll take your CC before shipping a replacement. You have 30 days, etc. It's not a big deal.

As for the 75GXP, I've owned many of them, and I've yet to have to RMA a single one. Maybe I've just been lucky... These are pretty popular drives, so it's not a surprise that the RMA rate might be higher.

I just bought 4 61.4GB 60GXP's to use in a RAID0+1 and I'm quite happy with the performance.

 

[BIGGDOG]

&quot;huggiebear&quot;

That next day thing is not happening. I was told that they would send me my replacement drives as soon as they could locate them.

Then they told me they are unable to get their hands on any and I might have to wait a month or so.

I offerd to pick up the difference to upgrade to two 40 gig 60 GXP's. from my two 46.1 gig 75 gxp's. There answer was sorry we are not upgrading to these drives as of yet.
And it took 10 days to get my drives back.

 

[drewski]

Haven't had an issue with my 60GB 75GXP yet. <<Knock on wood>>

Runs 24/7 for about 2 months now. Hopefully it'll keep going. Sounds like a nightmare if you have issues.

 

[Modeps]

c-l-a-s-s- -a-c....



seriously though, ive been running 2x30gb 75gxps for well over 6 months now, 24/7 and have had zero problems.

 

[crt1530]

I have RMA'd two 75GB 75GXP's already and am on my third drive. I think that all three have been from Hungary(I'm not sure about the first). When the first two drives crapped out, I lost about 20GB of data. I think that I will wait awhile before I buy an IBM drive again. Even if the new drives are fine, I am going to speak my mind with my feet. I forsee a Seagate Cheetah X15 in my future.

 

[Pikachu]

Damn, I haven't heard of all this hoopla till now! :Q

I'm running a 15GB unit and recommended the same to a couple other friends. Sheesh...

I gotta know if the Western Digitals, that used this same drive re badged, are doing the same as far as crapping out. I bailed on WD after their Caviars caused me the same grief you guys are going through. I bought the IBM strictly so WD wouldn't be getting any more of my money. Are their &quot;75GXPs&quot; doing any better?

BTW, I'd think it would be smarter to leave a drive spinning than powering it up and down daily or more often. The thermal shock is what does the damage over time, or so I thought...

 

[Cyberian]

I worked for IBM for quite a while and I am not defending them against any BS they are pulling.

Like a couple of people have said, they really need to have some sort of guarantee that you actually do have a defective drive.
Believe it or not, R&amp;D actually looks at high failure items to try to fix whatever problems there are.

 

[erub]

I dont mind that they charge your credit card again. I ordered some RAM from Outpost, couldn't get it to work (it ended up being incompatible with my POS motherboard) but they charged my credit card to ship out another one overnight (when they had free overnight shipping). They credited it back when they got the RAM back. I don't see that as being so horrible. I also have an IBM 75GXP 30 giger, and it *SEEMS* to be running fine....