Can you help?

[kayro22]

We want to send email to our clients; NOT spam. Bona fide company, to established customers. Between AOL, hotmail, etc. we are being blocked. We do a blind carbon copy --usually with a .JPEG attached. Can anyone give me an idea of what to do (or shere to seach) to resolve?? Thanks much...

 

[talyn00]

Could your IPs or hostname be blacklisted and on spam lists? This might explain why your emails aren't getting through. You may wish to remove attachments and make html emails.

 

[Slikkster]

What I would do is first register a domain name with the name of your company. Let's say your company name is "Widgetz". I would register a domain name with the name "widgetz.com". Now, of course, there's probably already a name like that registered, but that's an example.

Once you register your company's name (or a similar name if the name you want is already taken), I would then sign up a "email hosting" provider. Your email would come to joeblow@widgetz.com, but you'd have another company doing the actual email hosting.

Note: I would also register widgetz.net as well as widgetz.com.

Google "email hosting". Some of these companies will do the registering for you, as well as host your email servers.

Edit: I just googled email hosting, myself. Check out http://www.registerfly.com/email/ and look at the business section of their offerings. Pretty cheap.

 

[kayro22]

Thanks for the input! Our server is, in fact, a ".net". It's run by the small town where we live. "xyx@smalltown.net" Our webpage is "www.smallcompany.com" hosted by "smalltown.net"

Wouldn't registerfly be blocked as well??

 

[Harvey]

For future use, you could start by including a box your clients could check to opt IN to receiving future e-mail. You could also ask any who agree to make sure the spam blockers in their accounts are set to allow e-mail from our domain name.

One problem could be the JPEG attachment. Many spam blockers block them by default.

You may want to try sending a single mass mailing with a title like, Please Reply To Receive Future E-mail From [ your domain ].net. Include a message stating that this will be your only unsolicited e-mail just asking if they want to receive further communcations from your company.

BCC addressing is always a respected courtesy. :thumbsup:

 

[kayro22]

God, I know I'm a newbie, ok? Please don't flame me when I ask how would it help to get through to them if they just replied to my email?

 

[Harvey]

Originally posted by: kayro22
God, I know I'm a newbie, ok? Please don't flame me when I ask how would it help to get through to them if they just replied to my email?

Grrr... Snarl... Growl...
.
.
.
OK. That's enough flaming.

If you can reach your client list, those that have spam blockers could manually set them to override blocks by the system, and I can't imagine anyone who wouldn't respect a single request to opt in to receiving your company's e-mail instead of having to opt out after they already received more than they wanted.

 

[Slikkster]

I guess I misunderstood your original question and problem. I thought you were using AOL and Hotmail to send outgoing email.

 

[clarkmo]

You can email using your own smtp server. I downloaded a program at work which sends out an email at the same time every day with an attachment. I just can't remember the name of it. I just tried googling but no luck. The free version suits my needs but the paid version will send to multiple recipients. All mail is sent from your pc, bypassing your isp's mail servers. I'll check when I go into the office manana.

 

[kayro22]

Thanks!! Sounds like it may be what we need...

 

[clarkmo]

http://www.automsw.com/index.html
Here it is!