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Can someone look at this pic of a CPU and answer a question for me?

T

Tool

Senior member
CPU pre Sale

So i sold a processor to someone....which worked when i pulled it from my machine months ago. He is now telling me that it is not working.
He says of the CPU:
1. "It's discoloration, so my guess is heat damage"
2. "looks like a dried-up oil slick"
3. "There also appears to be some build-up and corrosion on the actual chip"
4. was just DOA.

He wants to know why I am "fighting" with him when I was just asking questions to understand what happened. I would imagine anyone would think this to be reasonable before issuing a full refund and accepting the CPU back. He told me that if I think the CPU is fine...then i should just resell it. Yeah....thanks for the idea bud.

CPU Post Sale


My question is....looking at both pictures....primarily the Pre Sale pic....and paying attention to the darkened "oil type" section above the CPU. Do you see any indication of a damaged chip. I only have the one picture before the sale. The picture he sent me looks like ....I don't even know what.

Any help would be GREATLY appreciated....I'm not a bad person. I'm just trying to be fair to myself as well as the person who purchased from me.
 
My first guess is he didn't apply the thermal compound correctly. Sorry to be suspicious, but it sounds like he's trying to cover up for his mistake.
 
Originally posted by: Bug
My first guess is he didn't apply the thermal compound correctly. Sorry to be suspicious, but it sounds like he's trying to cover up for his mistake.
Click to expand...


No need to be sorry....I'm suspicious as well. I want all out honesty...even if I'm to blame. I don't like these types of situations. It sucks upsetting people...or screwing them over....but I really don't think it was my fault. That picture he emailed me is disgusting...and i fear that might be his downfall considering I have a clean pic beforehand.

/me shrugs.
 
Well, you could offer a compromise of half his $ back. That's if you couldn't send it in for warranty replacement.
Since he won't tell you exactly what happened, I wouldn't feel guilty about asking AMD to replace it. For all you know, its condition could have been through normal use (but I doubt it).
 
That "before" picture is kind of hard to see since it is somewhat dark, but I brightened it up a bit with PhotoShop to get a better view of the situation. I don't have anywhere to post it online right now, but a really simple test you can do yourself is to open the picture in MS Paint and use the Image>Invert Colors menu option to get a very clear view of the core. From what I can see, there is no visible sign of heat damage on the core at all in that photo. There definitely isn't the scorching that is clearly visble on the "after" picture.

I would have to agree that if both of your pictures are honest (yours is right before shipping, and his is the CPU you sent him) then either he did something wrong and caused the damage, or the CPU failed due to normal use. If you look closely at the "after" photo, it is pretty obvious that the scorching is present in all of the locations where thermal paste was NOT applied, or else has been burned off due to excessive heat (possibly due to internal failure) or incorrect contact with the heat sink.

Either way, I can't see any way that you would be responsible for it, unless you know that it was damaged internally before shipping and the visible damage only occurred later, and offering to give him half of the value is more than generous.
 
I think he fried it and is trying to make you pay. There is a SERIOUS difference between the two, with one showing no sign of damage, and the other showing serious signs of thermal abuse (i.e. forgot to fasten the heatsink down correctly). Half back is more then generous on your part.
 
Originally posted by: GuitarDaddy
Yep, looks like he smoked it! I would show him the two pics and say sorry no refund, you obviously burned it
Click to expand...

Agreed, looks like he burned it, so he "bought it"

Fern
 
I used to sell ALOT of AMD processers on ebay a few years back
and there where 2 things that would void any kind of warrenty i gave a buyer
one was ANY physical damage to the chip
the other was heat damage

tell him he fried it, he bought it , NO REFUND
it was a known good processer !
you got pics to prove it

I actually had one lady send me back a CPU in 7 peices asking for a refund
if you can belive that

when you sell a cpu write down the codes & serial # of them so people dont try to do a switch on you also
 
Originally posted by: Fardringle
That "before" picture is kind of hard to see since it is somewhat dark, but I brightened it up a bit with PhotoShop to get a better view of the situation. I don't have anywhere to post it online right now, but a really simple test you can do yourself is to open the picture in MS Paint and use the Image>Invert Colors menu option to get a very clear view of the core. From what I can see, there is no visible sign of heat damage on the core at all in that photo. There definitely isn't the scorching that is clearly visble on the "after" picture.

I would have to agree that if both of your pictures are honest (yours is right before shipping, and his is the CPU you sent him) then either he did something wrong and caused the damage, or the CPU failed due to normal use. If you look closely at the "after" photo, it is pretty obvious that the scorching is present in all of the locations where thermal paste was NOT applied, or else has been burned off due to excessive heat (possibly due to internal failure) or incorrect contact with the heat sink.

Either way, I can't see any way that you would be responsible for it, unless you know that it was damaged internally before shipping and the visible damage only occurred later, and offering to give him half of the value is more than generous.
Click to expand...

Completely agree with Fardringle!


 
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