Can Pacbell do anything to you if you say that you are using a router?

[5489]

There was a problem with my connection, and they asked what kind of error message i get when i try to connect with enternet 300. i told them i dont have that installed, and they asked why not. and then i said because i am using a router. then the lady was all, im sorry, we do not offer technical support with a router. then she got the number for linksys tech support and gave it to me. is it legal for them to do anything to me just because i was using a router? Am i now in the list of people that use routers? o btw, that woman was a B!tch. she tried hanging up and i wouldnt let her. mwahahaha. she said thank you for calling pacbell, please try to call linksys. and i said listen, im not asking about the frickin router, im asking bout my connection. o ya..is swearing at them ok?
I didnt say anything bad, but i was about a hair away from yelling at them like crazy. my dsl wasnt working for a month. Do you believe that?!?!? do you know what a guy does during those long hours?!?!?

 

[N8Magic]

Yup, it's legal. I'm 99% sure it would be in the terms of service that you agreed to.

I was refused tech support from my old DSL provider because I ran Win2K. "Not a supported OS." was their response. (this was when it was fairly new)

 

[trmiv]

Never, EVER tell a Pacbell tech that you are using a router. Their head will spin around until it explodes, and mass confusion will ensue at Pacbell technical support headquarters.

 

[5489]

am i now in some kind of big list of people not to help?

i told another tech support lady about my router, and she said it was perfectly ok.

 

[5489]

so i did a bad thing? am i screwed now?

 

[Calcio]

Don't do it. You will be labeled as if you had the plague.
They want to charge you for every computer in the house.

 

[5489]

well you guys are telling me to not do it. I ALREADY DID!!! AUGGHH I DONT WANNA PAY EXTRA!!! what do i do what do i do?

 

[trmiv]

<< well you guys are telling me to not do it. I ALREADY DID!!! AUGGHH I DONT WANNA PAY EXTRA!!! what do i do what do i do? >>



Don't worry, they won't tag your account or anything. It's just that the tech you are on the phone with always goes into "sorry I can't help you" mode when you mention the word router.

 

[5489]

so am i ok?

 

[Kingofcomputer]

Try plug back the modem directly to one nic and use enternet300 to test - that's what they'd say if they know you're not using enternet300.

Normally, I don't do that, when it's down, I know it's down, it won't be caused by me using router.
Everytime when it's down, I'd just call customer service, listen some BS - turn off modem, wait at least 30sec, turn back on, reboot computer, I'd pretend I've done that, and get a ticket number. After few hours, it'll up again, and I'll feel it's faster than before.

 

[neovan]

<< so am i ok? >>


yes...you are ok...u could stop sh1tting bricks now!!!

 

[777php]

It's all dependent on the tech you were talking to....I had to call Tech Support for my friends cable modem and I told him that I had a router, he was very cool about it and said even though they technically don't support routers he would help me.

 

[Harv22222]

Yes pray you talk to a nice person. My roomate works at my ISP and works in tech support. He's told me of some stories like yours. Many many techies at places are c#cks and say they can't help.

 

[gopunk]

i think they have a special department that goes to the houses of people like you, pumping their routers full of lead.