Can I PLEASE talk to an AMERICAN?!

[GregMal]

Get your Russian friend to call her up............

 

[Baked]

Use text messaging, it doesn't have accent.

 

[athithi]

Originally posted by: SaltBoy
AAGHH!! Stupid GE Customer service - I can't understand a word this lady is saying. I just wanna fix my friggin' refrigerator!

Outsourcing SUCKS DONKEY NARDS!

The American you should be talking to is the one who decided to outsource. A lot of people seem to take the stance that American CEOs and American Board of Directors and American Shareholders have been innocents who were sucked into playing the outsourcing game. The poor service is not provided by an Indian here. The poor service is provided by the American who, for whatever reasons, decided that costs had to be cut and profits increased (what a shocking philosophy ). Pay through your noses to these corporations first and then demand the fine, fine service you expect. A few years back it was different - the customer was king. Now, the shareholder is king. For the peanuts that these corporations are paying Indian call center workers, the CSRs are providing you excellent value.

 

[Colt45]

If you weren't so fvcking stupid, you wouldn't need to call customer support in the first place.

 

[Ausm]

No GE Products suck Donkey Nards


Ausm

 

[alent1234]

Originally posted by: athithi

Originally posted by: SaltBoy
AAGHH!! Stupid GE Customer service - I can't understand a word this lady is saying. I just wanna fix my friggin' refrigerator!

Outsourcing SUCKS DONKEY NARDS!

The American you should be talking to is the one who decided to outsource. A lot of people seem to take the stance that American CEOs and American Board of Directors and American Shareholders have been innocents who were sucked into playing the outsourcing game. The poor service is not provided by an Indian here. The poor service is provided by the American who, for whatever reasons, decided that costs had to be cut and profits increased (what a shocking philosophy ). Pay through your noses to these corporations first and then demand the fine, fine service you expect. A few years back it was different - the customer was king. Now, the shareholder is king. For the peanuts that these corporations are paying Indian call center workers, the CSRs are providing you excellent value.

only time customer service matters is when you are selling to higher income people. When you are selling to the masses, they will buy on price first and then they may think about quality for a few seconds before they buy the cheapest one.

 

[Biggerhammer]

Originally posted by: Cal166
Couple years ago? I did the same thing couple of weeks ago. GOT me NO where. Got transfer 3 times and waited an hour on hold and just gave up.

Ahh, the Kevorkian disconnect.

 

[lobadobadingdong]

Originally posted by: Cal166

Originally posted by: JulesMaximus
I spoke to a couple customer service representatives from Dell a couple years ago for a defective flat panel display I bought. I was on the phone with them for about an hour total and accomplished absolutely nothing. It was incredibly frustrating and it was difficult to understand either of the dopes on the other end of the phone.

BTW-I can usually figure out accents but these guys were fvcking almost impossible to understand.

Couple years ago? I did the same thing couple of weeks ago. GOT me NO where. Got transfer 3 times and waited an hour on hold and just gave up.

2 years ago it was sourced to the Phillipines, now it's back in India.

 

[Phoenix86]

Originally posted by: Skoorb
Interestingtly, the english of the two Indians I work with, who've lived in the US for a few years, though influenced by their accent, is far more formal and proper than the majority of native english speakers I know.

Oh yeah? Ask them what they did "today morning?"

That one gets them a lot. "Yesterday morning" is OK, "tomorrow morning" is OK, but not "today morning".

You're right though.

 

[1EZduzit]

Originally posted by: athithi

Originally posted by: SaltBoy
AAGHH!! Stupid GE Customer service - I can't understand a word this lady is saying. I just wanna fix my friggin' refrigerator!

Outsourcing SUCKS DONKEY NARDS!

The American you should be talking to is the one who decided to outsource. A lot of people seem to take the stance that American CEOs and American Board of Directors and American Shareholders have been innocents who were sucked into playing the outsourcing game. The poor service is not provided by an Indian here. The poor service is provided by the American who, for whatever reasons, decided that costs had to be cut and profits increased (what a shocking philosophy ). Pay through your noses to these corporations first and then demand the fine, fine service you expect. A few years back it was different - the customer was king. Now, the shareholder is king. For the peanuts that these corporations are paying Indian call center workers, the CSRs are providing you excellent value.

As an American, why is it you are only concerned about foreigners?

 

[Nitemare]

Calling customer service nowadays is pointless, best to pick up a book on it or google the problem.

 

[Geomagick]

Originally posted by: Sunbird

Originally posted by: FlyLice
Solution: LEARN ENGRISH.

or hindi

Very much the case in the UK at the moment.