Can Comcrust do anything right?

[SuperTool]

It seems like every month Comcast screws up something with my account and I have to spend hours on the phone to get it fixed.
This morning my new neighbors were installing cable, and my cable modem went out. So went outside and told the tech that he disconnected my cable modem. He said he is just going to install a splitter, no worries he'll put it back. Then I went to work, and I come back for lunch, and of course my cable modem is not working. So I call it. It turns out the tech decided on his own that it was OK to disconnect me because in his mind I didn't really have a cable modem, even though I am a paying customer, and I specifically told him that he disconnected my cable modem.
So I spent an hour on the phone with a totally retarded tech who couldn't even form complete sentences, and instead of talking to his supervisor, they now send emails, and I have to sit on the phone waiting for him to get an email response. Not even close to real time. And now they've scheduled an appointment to fix it not today, not tomorrow, but thursday, and I have to be in for them to fix it, even though they had no problem messing it up without me.
So that's this month's comcast nightmare for me. Last month they had me past due even though I am using their very own autopay system and they forgot to charge me. I can't wait to see what next month will bring.

 

[PanzerIV]

I would raise holy hell. The guy blatantly cut off your service and they are going to take their sweet ass time fixing it? No way. I would call and complain to whoever will listen to get it fixed now.

 

[Hankerton]

Originally posted by: PanzerIV
I would raise holy hell. The guy blatantly cut off your service and they are going to take their sweet ass time fixing it? No way. I would call and complain to whoever will listen to get it fixed now.

 

[ggnl]

Originally posted by: PanzerIV
I would raise holy hell. The guy blatantly cut off your service and they are going to take their sweet ass time fixing it? No way. I would call and complain to whoever will listen to get it fixed now.

Ditto. I would expect a free month for that.

 

[Xionide]

Originally posted by: Hankerton

Originally posted by: PanzerIV
I would raise holy hell. The guy blatantly cut off your service and they are going to take their sweet ass time fixing it? No way. I would call and complain to whoever will listen to get it fixed now.

 

[TechnoKid]

hmm...why is he splitting the line that goes to your house to install cable for your neighbor? The data line shoud never [in most circumstances] be split or filtered, ask any [tier 3] tech from comcast, its because the modems are much more sensitive to signal loss on the downstream and return path then is video/TV. The more splitters the more signal loss and unreliable modem performance. The most you should split a data line if they can only put in one line to your house from the block-amp is a 2-way spliter.

 

[SuperTool]

Well, I live in a triplex, there are 2 other apartments in the house, and the neighbor just moved in to one. I am guessing there is only one cable going in to the house.
I asked the guy to not charge me until they fix the outage. He mumbled something and didn't give me a straight answer. I told him to speak in complete sentences, and there was silence. I had to ask him 3 times to not charge me for the time it's out, and he said to call back after it's fixed to ask for a refund. More time to waste later.

 

[IHateMyJob2004]

Originally posted by: SuperTool
It seems like every month Comcast screws up something with my account and I have to spend hours on the phone to get it fixed.
This morning my new neighbors were installing cable, and my cable modem went out. So went outside and told the tech that he disconnected my cable modem. He said he is just going to install a splitter, no worries he'll put it back. Then I went to work, and I come back for lunch, and of course my cable modem is not working. So I call it. It turns out the tech decided on his own that it was OK to disconnect me because in his mind I didn't really have a cable modem, even though I am a paying customer, and I specifically told him that he disconnected my cable modem.
So I spent an hour on the phone with a totally retarded tech who couldn't even form complete sentences, and instead of talking to his supervisor, they now send emails, and I have to sit on the phone waiting for him to get an email response. Not even close to real time. And now they've scheduled an appointment to fix it not today, not tomorrow, but thursday, and I have to be in for them to fix it, even though they had no problem messing it up without me.
So that's this month's comcast nightmare for me. Last month they had me past due even though I am using their very own autopay system and they forgot to charge me. I can't wait to see what next month will bring.

Don't pay for hte days you didn't have broadband. If you complain enough, you'll get a month free.

 

[SuperTool]

Originally posted by: IHateMyJob2004

Originally posted by: SuperTool
It seems like every month Comcast screws up something with my account and I have to spend hours on the phone to get it fixed.
This morning my new neighbors were installing cable, and my cable modem went out. So went outside and told the tech that he disconnected my cable modem. He said he is just going to install a splitter, no worries he'll put it back. Then I went to work, and I come back for lunch, and of course my cable modem is not working. So I call it. It turns out the tech decided on his own that it was OK to disconnect me because in his mind I didn't really have a cable modem, even though I am a paying customer, and I specifically told him that he disconnected my cable modem.
So I spent an hour on the phone with a totally retarded tech who couldn't even form complete sentences, and instead of talking to his supervisor, they now send emails, and I have to sit on the phone waiting for him to get an email response. Not even close to real time. And now they've scheduled an appointment to fix it not today, not tomorrow, but thursday, and I have to be in for them to fix it, even though they had no problem messing it up without me.
So that's this month's comcast nightmare for me. Last month they had me past due even though I am using their very own autopay system and they forgot to charge me. I can't wait to see what next month will bring.

Don't pay for hte days you didn't have broadband. If you complain enough, you'll get a month free.

I get reimbursed from my company, so it won't make much difference.

 

[Goosemaster]

Originally posted by: SuperTool

Originally posted by: IHateMyJob2004

Originally posted by: SuperTool
It seems like every month Comcast screws up something with my account and I have to spend hours on the phone to get it fixed.
This morning my new neighbors were installing cable, and my cable modem went out. So went outside and told the tech that he disconnected my cable modem. He said he is just going to install a splitter, no worries he'll put it back. Then I went to work, and I come back for lunch, and of course my cable modem is not working. So I call it. It turns out the tech decided on his own that it was OK to disconnect me because in his mind I didn't really have a cable modem, even though I am a paying customer, and I specifically told him that he disconnected my cable modem.
So I spent an hour on the phone with a totally retarded tech who couldn't even form complete sentences, and instead of talking to his supervisor, they now send emails, and I have to sit on the phone waiting for him to get an email response. Not even close to real time. And now they've scheduled an appointment to fix it not today, not tomorrow, but thursday, and I have to be in for them to fix it, even though they had no problem messing it up without me.
So that's this month's comcast nightmare for me. Last month they had me past due even though I am using their very own autopay system and they forgot to charge me. I can't wait to see what next month will bring.

Don't pay for hte days you didn't have broadband. If you complain enough, you'll get a month free.

I get reimbursed from my company, so it won't make much difference.

Either way....make life difficult for comcast:thumbsup:

 

[darkamulets]

How can they get away with that crap, had it been a mechanic that decided to disable your AC and not enabled it you could bring up holy hell, but Comcast just like Bellsouth have these lock tight contracts and we just accept it.

 

[Wag]

It really depends on who you're dealing with. The higher up supervisors do care about their customers, you just have to be lucky enough to hook up with one.

I've had problems for years, and finally got Comcast agree to install a new line. The contractor they sent out decided my picture was "good enough" and left. I spoke to the supervisor and they fired him on the spot. Then they sent over two guys who worked past dark to get my new line in.

So Comcast is better than they were, but only if you get the right people to help you.

 

[Shawn]

I'd just go to the box and fix it myself.

 

[LuNoTiCK]

You should definately demand like a free month or something. It doesn't matter if you don't pay, it's the point.

 

[SuperTool]

So I wait for the cable guy today between 8-10 like the rep told me, and of course he didn't actually put it in the system, so noone shows up. I am guessing they have monkeys running their back office. Then I call at 10 and really let them have it, and they say we don't have anything for today, so you'll have to reschedule for next week. But just as I am about to unleash a fury of profanity on the phone rep, I see a comcast truck parked across the street, and the guy is installing something for someone else, so I ask him to check out my problem. After he finished with the other guy, he reconnected my line, and it works now. He made sure to tell me that he was not the guy who disconnected me
So the point is Comcast is incapable of running their back office, and you are better off just grabbing a tech off the street

 

[PCTweaker5]

Comcast kinda pisses me off too. Last night I had no internet for like 3 hours and I tried everything to fix it but it wouldnt come back for like I said, 3 hours. This has happened before and I know it isnt on my end cause I did nothing wrong.

 

[acemcmac]

my university invited comcast to come in and install redundant digital infrastructure so that students tired of our piss-poor lan performance would have a pay-to-play alternative. It's so hilarious to watch comcast try to make it reliable.... they just have to continually sink more and more money into the project than they clearly ever planned to.... these aren't homes here... they're bandwith sucking college kids!

when the weekends roll around, I can get 900kilobytes a second! During the week, I get connections dropped constantly.... even with a load balancer to play the university lan and comcast's weaknesses against eachother, my connection constantly hicupps lol :beer:

Fvck comcast!

 

[royaldank]

I got a letter yesterday saying they inadvertantly have been billing me a promotion price and not the correct price. It also says that starting next month, I will be paying the full price as I should have been previously.

I smiled. The last month a newer company has been lining my side of town with brand new fiber optic cable and I'm switching to them in 2 or 3 weeks when they have the neighborhood done. Can't wait to call up and mention this letter, then say, "Well, just disconnect me because I hate Comcast and will avoid it at all costs."

I've hated Comcast for years. I'm so glad I can finally switch. New provider also gives you an unlimited account at usernetserver.com for newsgroups.

 

[Chunkee]

Originally posted by: royaldank
I got a letter yesterday saying they inadvertantly have been billing me a promotion price and not the correct price. It also says that starting next month, I will be paying the full price as I should have been previously.

I smiled. The last month a newer company has been lining my side of town with brand new fiber optic cable and I'm switching to them in 2 or 3 weeks when they have the neighborhood done. Can't wait to call up and mention this letter, then say, "Well, just disconnect me because I hate Comcast and will avoid it at all costs."

I've hated Comcast for years. I'm so glad I can finally switch. New provider also gives you an unlimited account at usernetserver.com for newsgroups.

AT TIMES, I want to eat out most of their hearts....but unfortunately, where i live, they are the only game in town.


those new sensitive commericals are a friggin joke

its like lighterfluid

 

[royaldank]

Originally posted by: Chunkee

AT TIMES, I want to eat out most of their hearts....but unfortunately, where i live, they are the only game in town.


those new sensitive commericals are a friggin joke

its like lighterfluid

I know what you mean. The ONLY reason they even do the crappy job they do now is fear of customers switching to sat or another provider. They've been running the ads like crazy here because Knology has wired about half the city this year and working at a feverish pace.

I hate Comcast. When I moved last, I had a tech come out and hook up cable internet. After moving the next day, I hook up my computer and nothing works. Call tech support and waste an hour. They tell me my NIC card is bad. Huh? After hanging up, I plugged in my old cable modem and it's been working just fine ever since.

 

[SuperTool]

If SBC offers standalone DSL without bundling it with phone, I will jump on it in a second. And I am getting a discount rate of $35/month from comcast with no cable tv at all. Usually it's $60 per month.
If we get fiberoptic provider, I'll switch in a second too. I can't stand doing business with Comcast.