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Can anyone help with wireless conflict?

R

Raini

Junior Member
:frown: I have spent 18 hours in the last 2 days trying to get help from HP-Conpaq_Netgear by phone
on a new laptop presario 2100 that I bought my daughter.
I have a netgear router with a second desktop hooked up with a wireless adapter and they both work fine. The compaq was built to order with the wireless part built in.
They keep passing me off to another department and telling me that they cant help.
They tell me I have a wireless signal but the laptop is not communicating with the router.
I bought it thru staples and to return it is a restocking fee of over 200.00...
I would rather try to solve it but I am lost.
As you can probably tell I do not know much about computers and I know nothing about laptops.
All 3 companies tell me it should work fine but no one can tell me how to fix it. I am hoping someone here can help out .
I explained it the best I can since I don't know all the correct lingo. Thanks in advance for any suggestions you can offer. Raini

 
Did you configure the laptop's wireless nic to work with the router?

Did you have to configure the network adapter for the PC?


 
Not to get down on you but you haven't really explained anything other than it doesn't work, which is near impossilbe to troubleshoot from a BBS but...... Make sure the SSID is the same. Read the Router/AP combo's manual to figure out what the default SSID is for that device. If you know how to logon to the router's gui then you should be able to find out from there as well. Since the brands are not the same you probably have to manually set the SSID for the laptop's wireless card. You neglected to mention what operating system your running but if the driver is installed and functioning properly on the laptop, and your running XP, you should be able to scan for available SSID's as well. It will tell you if you are associated or not. If it looks like your associated to the AP, but you have not been assigned an IP then you can manually assign an IP. Might want to try that anyway, using the same IP scheme as the router. You can go to the working machine, open a dos prompt and type ipconfig /all to get that machines IP, then adjust accordingly on the machine that is not working. If the other machine is 192.168.0.2 with a 255.255.255 subnet mask then I'd make the other machine something like 192.168.0.10 with the same mask. Then you can ping and tell for sure if you actually have connectivity to the AP. If your running the Wireless Card software on the laptop you should be able to tell if your associated from there. There's plenty to check but damn man, you didn't give anything to work with.
 
Thanks for the replies. I think I may be in over my head on this. The presario is operating on windows xp.
the main computer is windows millenium edition. I dont think I have configured the wireless to work with the router.I am not sure I know how. I have looked over the manual but have not been able to make the connection. I do know the computer with the router attached is 192.168.0.7. The router is mr314 if that is any help. I really appreciate you trying to help this computer dummy 🙂..raini
 
If your pc is running fine, you should be able to connect to the wireless router thru a web broswer to view the setting in there.

Like what ktwebb said, you have to configure the laptops wireless adapter to work with the router by telling it was ssid to look for and other settings like WEP keys if it's enabled or mac filtering.

Read the manual and see if you can access the routers configuration tool on the pc.

On the laptop, there should be a program installed to configure the wireless adapter, if not check to see if there is a CD for it.
 
Manually assign an IP to the laptop. Right click on network places, click properties. There you'll see the icon for the network card (may have two one wired, one wireless) right click on the wireless cards icon and go to properties. Highlight TCP/IP and click the properties button. Manually assign 192.168.0.10 and a mask of 255.255.255.0

Since it's XP you won't have to reboot. Bring up a DOS prompt. Start, Run - type command and hit enter
type ping 192.168.0.7
to ping your router. see what happens. doesn't guarantee you don't have a wireless link but it is a good start.
 
You guys are amazing. With your help I now have a wireless connection and I am able to get access internet explorer. Now why couldn't HP or Compaq help me. I can't tell you how much I appreciate all your help. Thanks so much. raini😀
 
Congrats, good to hear you got it working.

Edit
Do make sure you secure your wireless network.
Don't broadcast the SSID, use a 128bit WEP key& use mac filtering.

Some basic info can be found on Linksys's site... Link

Have fun
 
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