Calling India is really killing me..

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Carbonadium4

Senior member
Apr 28, 2004
381
0
0
Theres so many of these calls I can do a day... Company uses dell and after 2-3 year, most of the HDD either died or start clicking.. this week has been rma week.. good thing is most of the drive were 20 and now I gotten 60s in return..

bad thing is while the drive clicks like a time bomb, they still want you to reseat the ide & power cable.. most of the time it takes 10-15 min to get the drive overnight to me but sometimes it took 45 min !

anyway.. oursourcing SUCK big time.. not to knock on them but it was pretty hard to understand some of the accent...

do they account for the ld phone calls to india.. doesn't that cost more ?
 
neutralizer

neutralizer

Lifer
Oct 4, 2001
11,552
1
0
Originally posted by: Carbonadium4
Theres so many of these calls I can do a day... Company uses dell and after 2-3 year, most of the HDD either died or start clicking.. this week has been rma week.. good thing is most of the drive were 20 and now I gotten 60s in return..

bad thing is while the drive clicks like a time bomb, they still want you to reseat the ide & power cable.. most of the time it takes 10-15 min to get the drive overnight to me but sometimes it took 45 min !

anyway.. oursourcing SUCK big time.. not to knock on them but it was pretty hard to understand some of the accent...

do they account for the ld phone calls to india.. doesn't that cost more ?
Click to expand...

I know... last night I called dell for service, i got routed to india and then waited on hold for an hour. i hung up and figured it out myself.
 
Chiboy

Chiboy

Diamond Member
Jun 4, 2002
3,814
6
81
WTF DEL!!, I hate them too since they started this India crap, Where is the option for english?
 
L

lxie123

Senior member
Oct 16, 2003
211
0
0
there should be an option where you can pay a little more if you want to speak with someone in the US
 
T

Trey22

Diamond Member
Oct 31, 2003
5,540
0
76
Hell, I have them transfer to the next rep as many times as it takes to get someone I can understand.
 
T

TechnoKid

Diamond Member
Feb 12, 2001
5,575
0
0
next time you want to speak to a dell person in the US, call the spanish number or press the spanish option. I am pretty sure that the people in india speak very little spanish if any at all, certainly less spanish than what english they think they know.

when you connect with the spanish person, and hopefully they are in the us, just say oops, "sorry must've pressed the wrong option, but while you are on the line, can you help me please?"
 
I

imported_aloha

Junior Member
Aug 12, 2004
8
0
66
That's why I want to push away from Dell, their price is good, but I have to spend 1 hr+ just to teach Tech support how to troublshoot a video problem.

I should try the spanish idea. Hope They can speak better english than india people. :)
 
C

Carbonadium4

Senior member
Apr 28, 2004
381
0
0
actually, i dont call for dell till the hdd needs to be replaced.. everything else is pretty much the same.. we use their 6650 quads and 2650 duals for everything.. some jr dude try to build a xeon system and that thing has up time less than 50%, it crashes daily, memory error.. jr guy dont know computers..

voip is also pretty expensive.. initial investment
 
Aves

Aves

Lifer
Feb 7, 2001
12,232
30
101
Originally posted by: lxie123
there should be an option where you can pay a little more if you want to speak with someone in the US
Click to expand...

I wholeheartedly disagree.
 
J

JoeKing

Lifer
Oct 9, 1999
10,641
1
81
they need better qualification testing. Like they have to be able to actually help 5 real callers in a row. I was on a few days ago and the tech was completly inept. He would wait for me to say somthing before he would suggest anything from the script.

Me: ok it booted
tech: ok
me:.....
tech:....
me:....!!!
tech:.......
me: uh hello?
tech: ok... next you...

After 15 mins of this I got fed up and decided to see how long he would let the silence draw out if I didn't say anything. I swear I waited a good 10 mins before I finally cracked and said "hello?" Of course his answer in the end is "you call back in 15 mins" :roll:

Outsourcing is the suck.
 
spherrod

spherrod

Diamond Member
Mar 21, 2003
3,897
0
0
www.steveherrod.com
We use Dell but got fed up with their Indian call centre - we switched to their Relationship Express scheme where you sign an agreement that you will make 95% + reliable calls (eg: if you ask for a replacement motherboard they will check that it solves the issue). This way you get through to an English speaking tech in about 30 secs who doesn't ask you stupid questions
 
K

Kishan

Platinum Member
Jul 2, 2004
2,580
0
0
the xps systems for gamers they sell have 24 hours tech support with "assosciates that know the latest games" and such-thats not a marketing gimmick. So the ironic thing is if you get the most expensive dell for gaming you get us tech tech support. But if you get a dimension, which most of the people here get since their cheaper than we can build you get screwed. Michael Dell kicks ass!
 
Aharami

Aharami

Lifer
Aug 31, 2001
21,205
165
106
Originally posted by: TechnoKid
next time you want to speak to a dell person in the US, call the spanish number or press the spanish option. I am pretty sure that the people in india speak very little spanish if any at all, certainly less spanish than what english they think they know.

when you connect with the spanish person, and hopefully they are in the us, just say oops, "sorry must've pressed the wrong option, but while you are on the line, can you help me please?"
Click to expand...

what if when u select the spanish option, you get routed to mexico...and they cant speak english at all?
;)
 
B

beer

Lifer
Jun 27, 2000
11,169
1
0
People pretty much buy on initial price alone these days. Michael Dell is a genius. Look at HD and see how many Dell offers there are, versus HP or something. It happens because people are too cheap to consider support in their initial purchase price.
 
Nitemare

Nitemare

Lifer
Feb 8, 2001
35,461
4
81
Originally posted by: aloha
That's why I want to push away from Dell, their price is good, but I have to spend 1 hr+ just to teach Tech support how to troublshoot a video problem.

I should try the spanish idea. Hope They can speak better english than india people. :)
Click to expand...

They can. I work with people from India all the time and have no problem understanding them or them understanding me. Helpcenters in India are terrible though. I never really called the helpcenters before, but since they transitioned it over to India, I always do chat or email if I absolutely have to seek help.
 
A

Achtung

Senior member
Jul 31, 2001
656
0
0
Originally posted by: JoeKing
they need better qualification testing. Like they have to be able to actually help 5 real callers in a row. I was on a few days ago and the tech was completly inept. He would wait for me to say somthing before he would suggest anything from the script.

Me: ok it booted
tech: ok
me:.....
tech:....
me:....!!!
tech:.......
me: uh hello?
tech: ok... next you...

After 15 mins of this I got fed up and decided to see how long he would let the silence draw out if I didn't say anything. I swear I waited a good 10 mins before I finally cracked and said "hello?" Of course his answer in the end is "you call back in 15 mins" :roll:

Outsourcing is the suck.
Click to expand...

Seriously, same thing with me when I called Linksys. Can't stand this stupid outsourcing. And every investment magazine talks about it like its the greatest thing. Well it ain't!!! :|
 
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