Buyer beware: Is Ocz rebate a scam?

[Grinch80]

FYI, bought a 120GB Vertex 2 from Newegg in July. Diligently sent in all my paperwork to get my rebate. 2+ months later OCZ sends me a bogus rebate card (no $$ on it) then has the audacity to make me do the legwork to make it right. I've already tried the card at 3 retailers and called Citibank, the card is clearly bogus.
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[Emulex]

file a police report - counterfeiting is very illegal and citibank will want to prosecute.

you do know the new visa's look printed? my credit union visa/debit i almost threw out because they are 100% flat and printed - no emboss at all 100% flat. i was like this is one of those joke offers and i called them and they said heck no that is your real deal we print them on site now and mail them to you. perfectly flat smooth when you run your hand over it. looks fake as all heck.

 

[Blain]

FYI, bought a 120GB Vertex 2 from Newegg in July. Diligently sent in all my paperwork to get my rebate.
2+ months later OCZ sends me a bogus rebate card (no $$ on it) then has the audacity to make me do the legwork to make it right.
I've already tried the card at 3 retailers and called Citibank, the card is clearly bogus.
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* Was the card not sent from OCZ?
* Is the card authorized by OCZ?
* Could there be any rational explination as to why the card was sent without any balance applied to it?
* Was OCZ involved in any way with the events of 9/11?
* Is there a black SUV parked outside your home?

 

[Grinch80]

Card is legit. Raised #s. My name on it. The amount of the rebate on it. And no black SUVs outside my house.

 

[Blain]

* Could there be any rational explination as to why the card was sent without any balance applied to it?

??

 

[Old Hippie]

2+ months later OCZ sends me a bogus rebate card

OCZ uses 4myrebate for rebate processing and sends debit cards issued by Citi Prepaid Services.

If you have used the number on the back of the card to confirm a problem with the rebate amount your next stop should be 4myrebate.

 

[Grinch80]

OCZ uses 4myrebate for rebate processing and sends debit cards issued by Citi Prepaid Services.

If you have used the number on the back of the card to confirm a problem with the rebate amount your next stop should be 4myrebate.

I need to disagree. My next step is to spread the word about this scam. I've called Citibank. I've emailed and rec'd a response from Newegg (told me to take it up with OCZ). I've opened a ticket with OCZ and they have told me to call another #. OCZ should be making this right by cutting me a check and putting it the mail ASAP. Instead, they expect me to waste more of my time trying to track down the money they owe me.

 

[Blain]

You can't yell "scam" if other people are not having problems with their rebates.
In this world, mistakes will happen.
What are the steps OCZ has required of you that you claim are wasting your time?

 

[Grinch80]

You can't yell "scam" if other people are not having problems with their rebates.
In this world, mistakes will happen.
What are the steps OCZ has required of you that you claim are wasting your time?

Actually, I can and have. OCZ sent me a bogus card, period. OCZ is not taking any steps to make it right; instead, I'm supposed to do all the legwork to recoup the money I'm owed.

BTW, try googling "ocz rebate". The 1st suggestion is "ocz rebate scam".

 

[Old Hippie]

I need to disagree.

:biggrin:
Go for it!

 

[Blain]

OCZ is not taking any steps to make it right; instead, I'm supposed to do all the legwork to recoup the money I'm owed.

Why do you refuse to disclose exactly what steps OCZ is asking of you?

 

[Grinch80]

Why do you refuse to disclose exactly what steps OCZ is asking of you?

Why do you persist to question the veracity of my claims? Do you work for OCZ or are otherwise affiliated with the company?

 

[Voo]

Why do you persist to question the veracity of my claims? Do you work for OCZ or are otherwise affiliated with the company?

Because it's umn interesting to know all the details before starting a witch hunt? If you're looking for the spanish inquisition, that's probably not the best forum.

 

[Blain]

Why do you persist to question the veracity of my claims?
Do you work for OCZ or are otherwise affiliated with the company?

I need to disagree.
I'm simply withholding judgement until I determine if what OCZ is asking of you is unreasonable or not.

If you search posting I've made with regard to OCZ, you'll find out I'm no fan.

 

[Grinch80]

Because it's umn interesting to know all the details before starting a witch hunt? If you're looking for the spanish inquisition, that's probably not the best forum.

I'm merely looking to share my experience. To your question: I've tried the card at 3 retailers (rejected). I contacted Citibank (card # is bogus). I contacted Newegg (talk to OCZ). I've opened a ticket with OCZ (pawning me off to a phone number I need to contact). I've spent a lot of time trying to recoup the money I'm owed and the best OCZ can do is pawn me off to another group/division. Unacceptable.

 

[Voo]

So actually you opened a ticket with OCZ and they told you to call a phone number to clarify the details? Well assuming it's just a rare mistake that happened with the card, that sounds reasonable to me, without talking to you they hardly can correct that problem.
Or did the phone number not bring you to the financial dept or whoever is responsible for that stuff?

 

[Old Hippie]

I contacted Newegg (talk to OCZ).

pawning me off to a phone number I need to contact).

Why do your links point back to the general forum?

 

[Owls]

For example, I bought a verizon phone a few months ago and it happened to include a rebate for $100. I sent in the paperwork and recieved my $100 card from citi. I had a problem with my card where even though I had a balance I could not use it anywhere. I didn't have to call verizon, just the number on the back of the card where they promptly sent me a new one.

If the rebate company is forcing you to call OCZ and OCZ is asking you to call another company then that in my books is called "the run around". You may be SOL but hopefully you get your money.

 

[Quiksilver]

I don't see how any of what OCZ is asking of you to be unreasonable.

I mean almost every time there is a rebate on a product its handled by a third-party. So OCZ has no real control over there rebates; any issues with them need to be handled with said third-party. In which case you need to quit dicking around trying to start some sort of angry e-mob after OCZ and call the number they gave you. If calling that number doesn't get you some sort of resolution to this issue then we can gather our rusty pitchforks but until then mines staying in the barn.

Also the only additional legwork you've had to do was everything you yourself chose to do instead of talking with OCZ to begin with. It's not like they told you to call Newegg or Citibank...

 

[Zap]

I've tried the card at 3 retailers (rejected).

Which retailers? Online or B&M? I've had the best success B&M, and usually end up using rebate cards at places like Target where I've had zero problems. I've had some problems elsewhere, but probably due to how places ring stuff up or train their cashiers. For instance restaurants and gas stations can put temporary (until they batch out at end of night) holds on cards above what the final amount is, and the rebate card will often be rejected because of insufficient funds. Also, even though a card may say "debit" on it (I'm looking at my Corsair Citi card and it says "DEBIT") it has to be rung up as CREDIT so if the cashier isn't doing that then charge will fail. Also, the amount that is charged to it cannot exceed remaining balance - it won't automatically charge the balance and request another form of payment. Basically you tell cashier "please charge $$ to this credit card" and they'll punch it in the register and then you swipe, and pay remainder with another funding source.

 

[Grinch80]

I mean almost every time there is a rebate on a product its handled by a third-party. So OCZ has no real control over there rebates; any issues with them need to be handled with said third-party. In which case you need to quit dicking around trying to start some sort of angry e-mob after OCZ and call the number they gave you. If calling that number doesn't get you some sort of resolution to this issue then we can gather our rusty pitchforks but until then mines staying in the barn.

Vendors must be held accountable for the partner relationships they manage. My particular relationship is with the vendor, OCZ, not a third party. OCZ promised me a rebate, which was a primary criteria that drove me to purchase its product. It didn't deliver on its promise to me.

 

[abaez]

I got my OCZ rebate card just fine when I bought my vertex 2 from tigerdirect.

 

[Quiksilver]

Vendors must be held accountable for the partner relationships they manage. My particular relationship is with the vendor, OCZ, not a third party. OCZ promised me a rebate, which was a primary criteria that drove me to purchase its product. It didn't deliver on its promise to me.

SIGH.
http://www.ocztechnology.com/contact/

Mail-In Rebates
M-F 9:30am-6:00pm PST
In-house customer service assistance for the OCZ rebate (MIR) program. You can check your rebate status anytime using the provided links.
(408) 440-3416 Phone
rebates@ocztechnology.com
Track your rebate online:
http://ocztechnology.4myrebate.com
http://ocztechnology2.4myrebate.com

http://4myrebate.com/customer/FAQ_WWR.aspx

Q: Who is WorldwideRebates.com?

A: WorldwideRebates is a subsidiary of Systemax, a publicly traded company on the NYSE. We offer a multitude of tools for consumers, vendors and resellers, in order to help streamline the rebate process. We manage vendors and resellers promotional offers and rebates while striving to increase customer satisfaction and simplify the process of rebate redemption.

THIRD-PARTY, NOT OCZ,


Yes OCZ offered a rebate, but the rebates aren't handled by OCZ directly. Meaning if you have any problems with the rebate it is a mistake/issue with the third-party. Not OCZ.

Now the issue here is third party made a mistake and instead of you doing what OCZ had asked of you to do; call the damned number you're on here posting that the rebate is a scam and whining about how its more work than you wanted. (when said work is work you created for yourself) its your decision, call the number and get the issue fixed and get your money or drop the subject because you're lazy. In any case you need to stop blaming the vendor for something they don't have control over. Now if this was about some RMA gone bad you would have a better story but its not.

 

[Dark Shroud]

For instance restaurants and gas stations can put temporary (until they batch out at end of night) holds on cards above what the final amount is, and the rebate card will often be rejected because of insufficient funds. Also, even though a card may say "debit" on it (I'm looking at my Corsair Citi card and it says "DEBIT") it has to be rung up as CREDIT so if the cashier isn't doing that then charge will fail. Also, the amount that is charged to it cannot exceed remaining balance - it won't automatically charge the balance and request another form of payment. Basically you tell cashier "please charge $$ to this credit card" and they'll punch it in the register and then you swipe, and pay remainder with another funding source.

This right here is why a lot of those cards have problems.

If you want to buy gas with one of those you have to prepay the amount inside as credit.

I've been burned by rebates before, old CompUSA & Trendnet. That doesn't change the fact that you have to be resonable in getting these problems fixed. You're coming off with a really spoiled attitude.

 

[Old Hippie]

I must admit, you guys are much more patient than I.

I'd file this thread under PEBKAC and wait for his/her 13th mental birthday to explain it.

Sorry Grinch80 but I need to disagree with your steps to resolve this misunderstanding.