Buy,com is trying to shaft me.

[kater1]

I placed a order the other day at Buy.com. About a hour later I cancelled it and placed a new order. They had already charged my PayPal account but will not refund it back for the 1st order. I talked to some lady at Buy.com that kept wanting the transaction ID number from PayPal. I had it in front of me and she would not take it. Kept telling me to call PayPal first.

I filed a dispute with PayPal on the charge. We will see what happens.

Won't purchase from Buy.com again.

 

[Schfifty Five]

How much was the charge for the cancelled order?

How much was the charge for the new order? Did you also pay with paypal for the new order?

 

[DainBramaged]

Originally posted by: Schfifty Five
How much was the charge for the cancelled order?

How much was the charge for the new order? Did you also pay with paypal for the new order?

I like your s/n.

 

[olds]

I had no idea buy.com took paypal. Thanks, I just signed up.

 

[Ornery]

I placed a order the other day at Buy.com. About a hour later I cancelled it...

Won't purchase from Buy.com again.

Something tells me they won't miss you, or other people like you... AT ALL!

 

[olds]

Originally posted by: Ornery
I placed a order the other day at Buy.com. About a hour later I cancelled it...

Won't purchase from Buy.com again.

Something tells me they won't miss you, or other people like you... AT ALL!

They won't, I took his place.

 

[acemcmac]

whats wrong with using a credit card?

I avoid using paypal whenever possible

 

[kater1]

How much was the charge for the cancelled order?

How much was the charge for the new order? Did you also pay with paypal for the new order?

Original order was for $65. Second order ws for $29. No charge for cancelling order. The lady I talked to on the phone would not even try to help me. I gave her the order number that I cancelled and she kept saying it was cancelled due to non payment. She the ask for the paypal transaction id number (which I had) but would not take it. Wanted me to call P ayPal and get it when I already had it.

whats wrong with using a credit card?

I avoid using paypal whenever possible

I use PayPal because I sell on Ebay and have a balance in my account. Otherwise I us CC.

Something tells me they won't miss you, or other people like you... AT ALL!

If they have this kind of service with everyone they will start missing use sooner or later. Poor customer service can kill a business, no mater how good the price is.

 

[Xyclone]

Threaten the bastages with the power of law! :|

 

[mrrman]

if it was linked to a CC call the credit card company and state that there's a fraudulant charge on your account

 

[remagavon]

Buy.com is a POS company, I've been involved with a disputed CC charge because of their ignorance. Stay away!

 

[simms]

Chargeback. Your CC will take care of you.

 

[Lord Evermore]

Buy.com Lady: I'm sorry you'll need to call paypal and get your transaction ID.
You: I already have it.
BL: No you need to call them to get it.
You: Okay hold on. *move phone from head* HELLO! PAYPAL! CAN I HAVE MY TRANSACTION ID? THANKS! *phone back to head* Okay I have my transaction ID.

Did you ask for a manager? Did you ask them to explain their policy on cancelled orders that have not shipped but have been charged? Did you point out that they currently have your money but barely could have had time for the order to get sent to the warehouse?

 

[kater1]

Still no joy from Buy.com. Now they tell me they sent the complaint to their corp office and will take 7-10 days to get a response. I asked for a super and they said none avalible. Ask to have them call me back and got the reply "I can't do that."

LOL

Live and learn.

 

[sswingle]

Another vote for, why the fvck did you pay with paypal. (Yes, I read your reason above, and your reason sucks)

 

[Steve]

Always read a vendor's Resellerrating.

 

[ColdFusion718]

didn't know they took paypal.

 

[dabuddha]

Originally posted by: Lord Evermore
Buy.com Lady: I'm sorry you'll need to call paypal and get your transaction ID.
You: I already have it.
BL: No you need to call them to get it.
You: Okay hold on. *move phone from head* HELLO! PAYPAL! CAN I HAVE MY TRANSACTION ID? THANKS! *phone back to head* Okay I have my transaction ID.

Did you ask for a manager? Did you ask them to explain their policy on cancelled orders that have not shipped but have been charged? Did you point out that they currently have your money but barely could have had time for the order to get sent to the warehouse?

Or better yet, did he try to call again in order to get an employee that has a clue about what they're doing?

 

[jpeyton]

It takes them a day or two to refund your PayPal. They did it for me no problems.

 

[Mermaidman]

Originally posted by: sm8000
Always read a vendor's Resellerrating.

:Q I had no idea Buy.com was so suck, even after accounting for squeaky wheel.

 

[kater1]

Finally got a refund. Buy.com never replied to me. PayPal dispute ended in my favor and they pulled the money back out of Buy.com and refunded to me.

Straight from paypal website.

Reason for Dispute: Non-receipt

Buyer's Comments: This was a online order that was cancelled by me. My paypal account was charged but not refunded when cancelled. I talked to buy.com and the kept telling me to get a transaction ID number from paypal but would not take it when I tried to give it to them.

Date of Complaint: Oct. 28, 2005

Status: Case Closed

Status Details: We have granted this claim. The seller did not respond to this case by the required deadline.You have received a refund of $65.52 USD for this claim. Any portion of your original payment that was funded with credit has been refunded directly to that credit line. Please allow 3 days for the refund to appear in your balance.

It took time but PayPal finally got my money back.

 

[Steve]

Well done, glad it got fixed up for you.

 

[Crusty]

Buy.com had a deal on a gigabit switch a while ago... they ran out the switches so they were on backorder. After a month of being on backorder they just cancelled the order without saying anything... and then opened a NEW order for the same switch at a HIGHER price. They then refused to cancel the order because it was past some time limit or some ****** like that. Basically buy.com is teh suck.

 

[mrphones]

Originally posted by: Ornery
I placed a order the other day at Buy.com. About a hour later I cancelled it...

Won't purchase from Buy.com again.

Something tells me they won't miss you, or other people like you... AT ALL!

Next time quote his whole post.

I find nothing wrong with someone having a problem with a retailers crappy customer service, it happens everyday.

 

[robphelan]

Originally posted by: remagavon
Buy.com is a POS company, I've been involved with a disputed CC charge because of their ignorance. Stay away!