"It's like boiling a frog," said Chief Financial Officer Mitch Hill.
Now THAT is the buy.com that I know, and is very indicative of what I believe to be their general attitude towards customers.

I probably would not shop there if they were not significantly (more than a dollar or two) cheaper than the B&M stores. I frankly don't think much of their service, or their attitude towards customers. So long as I can buy things there at 10% or so below B&M prices, PLUS a 20% coupon on top of that, I will continue to be a "loyal" customer. The way I see it, they can use me (and my business) to appease the vulture capitalists in anticipation of their next cash flush, and I can use them to get stuff at 30% below retail. If there comes a time when that relationship is no longer profitable for either side, either side can end it. I really HOPE that they don't go under because I really LIKE getting cheap stuff, but the sun will rise tomorrow, and the world will continue as always if they do. We will just buy fewer toys, pay a little more for them, and move on (most of us STILL with at least 5 or 10 unfulfilled buy.com orders outstanding).
This may sound cold, but I am about 2 for 3 on my buy.com orders. When you call, you rarely get a straight answer from the CSR. When they offer to call back, they don't. I suppose having so many unfulfilled orders isn't a big deal when you are saving 30%, but I look at shopping at buy.com as a trade of convienence and certainty, for lower price.
I don't feel this way about all online stores, just buy.com and a couple of others. Outpost.com, for example, has superior customer service, fair prices, and a great shipping policy (free overnight). When I NEED something, I pay a little more and buy it at outpost or the local B&M. When I am buying optional expensive toys, I wait for a $30 off $150 and free shipping weekend, and get it at buy.com.
my 2 cents
Nack gets down off of the soapbox and returns it to pench
