Bug/Issue tracking software

[chakraps]

Hello all,

I'm volunteering with a small business firm to help them automate and streamline their internal processes. I've started with trying to fix them up a FREE web based issue tracking system. I have only played user-level roles in linux and windows and have very basic knowledge of admin level stuff. I wanted your opinions on the following bug tracking systems and anymore out there. It's a MUST for the software to be FREE (tight purses nowadays). I'm for trying out software with a few more useful bells and whistles than just issue tracking but not too much to make the whole process complicated.

EDIT 02/02:
It will be used by and for civil/structural engineering projects. Multi project support is essential. I'm still vague on their need for version control system, their CAD software seems to have quite a bit of built-in VCS functionality. So for now it's just issue tracking.

So far dug up: EDIT 02/02
----------------
Bugzilla - well established but maybe a pain for me to setup and run. Looking at other options for now.
Mantis -
Trac - newer and wiki based. extra stuff like the integrated wiki attracts me, but one install per project worries me. As a workaround, say if you don't use version control, does it make sense to have a custom 'project' field in Trac that doesn't tie into any repos or cvs.
Redmine - is it better to go with this than Trac? any users of Redmine here?
Flyspray - thanks RedSquirrel. looks lightweight and good but some reviews say it doesn't support user and group permissions (company is particular about who sees what).

Please throw in all your suggestions and comments. Thanks.

 

[Crusty]

We use Trac internally here and it integrates nicely with SVN if you use that for source control.

 

[Brazen]

The only one I feel strongly about would be GLPI which I use to manage work orders for my personal consulting work and I'm loving it so much it's on my list to replace the proprietary software I use at the company I'm the sysadmin for. GLPI is designed particularly for IT department management and tracking. All the ones you mention are designed for software development tracking. If software development is what you are wanting to track, then I would go with Redmine.

 

[Red Squirrel]

Flyspray is pretty good too. You can view mine to get an example how it looks: http://www.iceteks.net/devel/

 

[mundane]

Originally posted by: Crusty
We use Trac internally here and it integrates nicely with SVN if you use that for source control.

Same here. I've grown to really like it, and even the non-coders can usually find their way around (that was the biggest strike against Bugzilla).

You can *sort of* get around the one install per repository with InterTrac, it all depends on your intended usage.

 

[chakraps]

OP updated. Thanks to all ^^^ replies.

 

[mundane]

Trac:
You can set it on top of an empty repository, if you're only going to use the Wiki + Tickets.
There is a lot of customization available for Trac tickets - different workflows, new ticket fields, etc.

 

[Brazen]

Originally posted by: chakraps

EDIT 02/02:
It will be used by and for civil/structural engineering projects. Multi project support is essential. I'm still vague on their need for version control system, their CAD software seems to have quite a bit of built-in VCS functionality. So for now it's just issue tracking.

It looks like you might want to look into project management software rather than issue tracking software.

 

[chakraps]

Originally posted by: Brazen

Originally posted by: chakraps

EDIT 02/02:
It will be used by and for civil/structural engineering projects. Multi project support is essential. I'm still vague on their need for version control system, their CAD software seems to have quite a bit of built-in VCS functionality. So for now it's just issue tracking.

It looks like you might want to look into project management software rather than issue tracking software.

Good suggestion. Actually I picked up on Trac and Redmine from here

 

[chakraps]

For the benefit of anyone tripping into this. I have been evaluating redmine 0.8.0 on ubuntu 8.10 for about 10 days now. looks good so far. management feels good about the features offered. The bitnami Redmine stack made it a breeze to install and setup. I'd recommend ppl check out http://bitnami.org/ when they are looking for a simple way to install a variety of open source apps like wiki, blog, content and project management systems.