BSOD

[MonKENy]

Just finished reinstalling windows, all drivers are current all updates are current, working today and BAM


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80003009617
BCP3: FFFFF88005F0AF90
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071512-18828-01.dmp
C:\Users\LK\AppData\Local\Temp\WER-48312-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


do you need


C:\Windows\Minidump\071512-18828-01.dmp
C:\Users\LK\AppData\Local\Temp\WER-48312-0.sysdata.xml

?

 

[denis280]

what about in system event. and download whocrashed.

 

[MonKENy]

computer name: PC-1
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: AuthenticAMD AMD Phenom(tm) II X4 965 Processor AMD586, level: 16
4 logical processors, active mask: 15
RAM: 8589205504 total
VM: 2147352576, free: 1958244352



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Crash Dump Analysis
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Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.


On Sun 7/15/2012 9:33:25 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071512-18828-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7F1C0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003009617, 0xFFFFF88005F0AF90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 7/15/2012 9:33:25 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: aswsnx.sys (aswSnx+0x23D1A)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003009617, 0xFFFFF88005F0AF90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\drivers\aswsnx.sys
product: avast! Antivirus System
company: AVAST Software
description: avast! Virtualization Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswsnx.sys (avast! Virtualization Driver, AVAST Software).
Google query: aswsnx.sys AVAST Software SYSTEM_SERVICE_EXCEPTION





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

aswsnx.sys (avast! Virtualization Driver, AVAST Software)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Does this mean Avast is causing conflicts?

 

[denis280]

yes Avast is the cause.

 

[MonKENy]

any suggestion? Could it be a 1 time thing? Should I uninstall and reinstall?

 

[denis280]

I don'like avast. i find avg better and dont slow down the pc

 

[sm625]

I doubt it was avast that specifically caused the crash. It is just the simple fact that av programs do a LOT of file I/O, and it was probably one of these millions of I/O operations that failed in a bad way. Why stuff cant just report that it failed and retry without totally crashing is beyond me, but it sure does happen.

 

[Steltek]

Avast is usually a very stable product - I can't remember the last time I had it crash on me. It is possible that you just had a dud install.

I'd uninstall it, restart the machine, then reinstall. If it won't uninstall from Control Panel (which can sometimes happen if you have a mucked up install), you can download a manual removal program from the Avast website.

http://www.avast.com/uninstall-utility

 

[denis280]

any suggestion? Could it be a 1 time thing? Should I uninstall and reinstall?

just wait and see.

 

[MonKENy]

its not happened since. I think ill take the wait and see approach. If I get one again ill reinstall it.

Thanks Guys