Browser keeps on crashing

[Ruroni]

when I go to any site with streaming media the browser crashes. I've tried Firefox 1.0, IE 6.0, and Opera 7.54 Event viewer logs something like this:

Faulting application firefox.exe, version 1.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0xe8505100.
Faulting application opera.exe, version 7.0.3929.0, faulting module unknown, version 0.0.0.0, fault address 0xe8505100.Faulting application iexplore.exe, version 6.0.2900.2180, faulting module unknown, version 0.0.0.0, fault address 0xe8505100.Fault bucket 127105787.

Anyone know what could be causing this crash, or how to figure that out?

 

[montag451]

I think it is more a Windows Media player problem.

Try another player, like VLAN.
See if probs still exist. Let us know one way or another if it fixes it, i think it might.

 

[Uncle Bob]

just a guess, could be a codec either not installed or the wrong version

 

[Slikkster]

Do you have "Divx" installed? Go get the latest version.

 

[Ruroni]

I can't find VLAN, all that I find for VLAN is Virtal LAN, in google.

I have tons of codecs, and payers installed. I have Quicktime, WMP10, The Core Media Player, Nero Media Player & ShowTime; as for codecs, I have all the codecs that the mentioned programs come with plus MKV and DivX 5.21. I used to have REAL Alternate, but I removed it thinking that it was the culprit.

Edit: It's not all streaming Media; as far as I can tell it's just the type played on that site. I believe that is default Windows Media Player codec (the type that doesn't require extra codec's or players)

 

[Slikkster]

It's most certainly a Windows Media Player fault. Several references to it. No real resolutions so far except rolling back to version 9.

 

[montag451]

Hi, Sorry - should've made it more clear - VideoLan,
http://www.videolan.org/vlc/

 

[Ruroni]

Alright, I went ahead and installed VLC, but my browsers are still crashing when trying to play streaming media, with WMP. I don't know why the browsers still try to play media with WMP, eventhough I selected associate all file types with VLC.

I even tried to uninstall windows media player through Add/Remove Windows components, but the browsers still insist on using Windows Media Player to view that type of streaming media. And, ofcourse, once the browser launches the little WMP streaming media window, it's game over for the browser.

Can someone please help?!?!?

 

[Ruroni]

I tried rolling back WMP from 10 to 9 and then did the add/remove programs and now I can view the streaming media. It didn't work immediately, but I wanted to check again, and it played the clip without crashing.

I'm not sure what the solution was, but it's fixed now.

edit: Belay my last; it crashed again without reason. And then I downloaded and installed Real Player to see if it would display the streaming media without crashing, but when I pasted the URL of the site with the media embedded, RealPlayer loaded the page and started to load the streaming media (connecting); But then it crashed as usual.

 

[Slikkster]

Why not just at least run a registry cleaner application to make sure you're good to go there:

http://www.hoverdesk.net/freeware.htm

Regseeker 1.35 is the program, and it's good (and FREE). Run it, choose "Clean the Registry". When you see it's results in the window, right click in the window and choose Delete (or remove...can't recall what the actual name is). It makes a backup of all deletions by default, so you've covered there.

Also, reset your pagefile. It may be corrupted.

1. Click Start.

2. Right-click My Computer.

3. Click Properties.

4. On the Advanced tab, in the Performance section, click Settings.

5. In the Virtual Memory section, click Change.

6. For Paging file size for selected drive, click No Paging File, and then click Set.

7. Click Yes after the following warning appears: (note: this might not appear)
If the paging file on volume X: has an initial size of less than xx megabytes, then the system may not be able to create a debugging information file if a STOP error occurs. Continue anyway? (X is the drive letter and xx is the amount of RAM installed on your computer minus 1 megabyte.)

8. Click System Managed Size.

9. Click OK four times, and then restart the computer when you are prompted.

(make sure you reboot after both the registry cleaning and the pagfile reset)

Run the System File Checker (sfc).

Have your Windows cd in the drive and exit out of its splash screen when it appears on the desktop.

Now, click Start. Click Run. In the Open box, type (without quotes) "sfc /scannow" and click OK. Note the space between sfc and /scannow. When it's done, it will just disappear from your desktop. Reboot.

 

[Ruroni]

I did everything as you said. But still, all browsers keep closing when visiting websites with streaming windows media.

Is there really no way to remove WMP in it's totality from my computer?

 

[Ruroni]

I finally uninstalled WMP, so now the browser doesn't crash when I visit sites with embedded Media Player streams.
Is there a player/plug-in I can use in place, so I can view streaming media in my browser; or if it's not WMP, it's nothing at all?

Thanks for the help.

 

[Slikkster]

I don't think you've really solved the problem, and I don't know of any other method of decoding wmv streams.

Can we do another test and see what else might be going on with your browser? Can you run Hijackthis.exe and post the results (copy and paste the results)? Hijackthis will list everything that's going on with the browser, and maybe there's something that's really causing the crash that's somehow interfering with wmp.

http://www.merijn.org/files/hijackthis.zip

 

[Ruroni]

Logfile of HijackThis v1.99.1
Scan saved at 10:14:16 PM, on 2/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\system32\sstray.exe
C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Mauricio\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AdobeVersionCue] C:\Program Files\Adobe\Adobe Version Cue\ControlPanel\VersionCueTray.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Adobe Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v...86/client/wuweb_site.cab?1107512341873
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AdobeVersionCue - Adobe Sytems - C:\Program Files\Adobe\Adobe Version Cue\service\VersionCue.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: Macromedia Licensing Service - Macromedia - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe

 

[daniel49]

Im with the other guy try a good registry cleaning

I like to make my own backup first
run regedit
make sure all keys are not expanded!!
select file...export
save on your root drive and name it something catchy like friday_18th

something go bad just click on it to restore as before

 

[montag451]

Can you try setting your antivirus software to not scan files when opening them.

Also, try disabling some software at boot, ie, ADOBE sw, qttask, Nero sw, logitech sw, sstray, avast, macromedia.

Make a note of what you disable in START/RUN/msconfig/startup,
Reboot,

Try again.

 

[Slikkster]

Found a possible solution. Do you have a codec pack called Matrovska installed? It can create/read .mka and .mkv files.

One guy said he fixed the error you're getting by uninstalling that particular codec pack.

 

[Ruroni]

montag451 I tried disabling some of the stuff you said, and I'm still doing the ole crasharoonie.
Slikkster Yeah., I have the MKV

Originally posted by: Ruroni
I have tons of codecs, and payers installed. I have Quicktime, WMP10, The Core Media Player, Nero Media Player & ShowTime; as for codecs, I have all the codecs that the mentioned programs come with plus MKV and DivX 5.21. I used to have REAL Alternate, but I removed it thinking that it was the culprit.
[/i]

MKV = Matroska... Removing it partially fixed the problem. But I need it to watch Samurai deeper Kyo!!!

There is stil one site I'm having trouble with. I visited the site, and in the browser it said "error downloading codecs" (at least it didn't crash the browser!). However, when I try to open the file with the streaming media's direct link on VLC, it plays, which must mean I have the codecs installed...