Broken Q9450

[Sem]

i bough a brand new Q9450 and it didnt work

i sent it back to the store i got it from and they are claiming the heatspreader has come off and one of the corners is round instead of square and because of this they refused the RMA

wtf is going on

has anyone ever heard of heatspeaders just coming off or instead of 4 square corners you have 3 and 1 rounded

is my best bet to RMA to intel direct

seems like factory defect to me

 

[AmberClad]

Pictures?

 

[Sem]

the item is still at the shop so no pictures

 

[rge]

From where did you buy it, and how long did you have it before returning it?

 

[aigomorla]

Originally posted by: TheWildOne
i bough a brand new Q9450 and it didnt work

i sent it back to the store i got it from and they are claiming the heatspreader has come off and one of the corners is round instead of square and because of this they refused the RMA

wtf is going on

has anyone ever heard of heatspeaders just coming off or instead of 4 square corners you have 3 and 1 rounded

is my best bet to RMA to intel direct

seems like factory defect to me

okey the chip came DOA?

So your saying you never got to use it or overclock it?

There saying heat spreader has come off? i think they mean the TIM on the factory heat sink. Well tell them how else are you going to TEST the CPU without the FACTORY SINK?

Then there saying 3 sharp and 1 rounded?


Heres how my 1000 dollar cpu came from the mail. It looks like all 4 rounded.
http://i125.photobucket.com/al...aigomorla/IMG_0884.jpg

So you tell them, well THATS YOUR STORE FAULT. I BOUGHT IT AT YOUR STORE AND IT WONT WORK.

Also to my knowledge the IHS, integrated heat spreader, the silver cap on top of the cpu, that is soldered onto the CPU. If it came off, that means someone pulled it off, and most likely cracked the DIE.

To be honestly, you dont seem the type who knows how to remove them, or would even try, so im giving you the benifit of the doubt that you didnt.

Then tell them if they dont do the RMA, you'll just dispute with Credit card, and end it there.

dispute with credit card, tell them the BS the store told you. And tell them you dont want to pay a dime. They will mail you a form, and you just fill it out, you get credited, and the CC company unleashes hell on the store.

End of story, and somewhat happy ending.




I dont like it when a store tries to dick a customer off. Now if the fault is YOURS however in the reason why the chip died, then i have no sympathy to you.

 

[AmberClad]

Originally posted by: TheWildOne
has anyone ever heard of heatspeaders just coming off or instead of 4 square corners you have 3 and 1 rounded

is my best bet to RMA to intel direct

Supposing hypothetically that someone were to intentionally try to desolder and remove the heatspreader, then that CPU's warranty is void, due to the tampering...

 

[aigomorla]

Originally posted by: AmberClad

Originally posted by: TheWildOne
has anyone ever heard of heatspeaders just coming off or instead of 4 square corners you have 3 and 1 rounded

is my best bet to RMA to intel direct

Supposing hypothetically that someone were to intentionally try to desolder and remove the heatspreader, then that CPU's warranty is void, due to the tampering...

amber the ihs's are soldered on the Q9450.

I highly doubt he yanked it off. You need to litterally use a razor and cut the sides, and then use pressure to pop the cap off while applying heat to the IHS.

If you use force as i said, you will yank the die right off the PCB.


OP what store is this? Any reason they give you, please let us know. We will give you 5 reasons to fight whatever 1 reason they gave you. And if worse comes to worse, when the name calling starts on there end, dispute with CC.

I hope you paid via CC for this cpu.

 

[graysky]

Originally posted by: TheWildOne
the item is still at the shop so no pictures

You left it with the store who refused to refund your money???

 

[Sem]

Originally posted by: rge
From where did you buy it, and how long did you have it before returning it?

i bought it from the UK and rang for a RMA number as soon as it knew it wasnt working
i dont really want to mention the shop as their staff are well know for browsing hardware forums
will post their name once the issue is resolved (will probably know its me anyway)

btw the IHS was attached when i sent it back

now to add fuel to the fire it appears my package went missing for 2 weeks after their courier collected it
at first they say it got delivered to the wrong address and when i brought up the possibility that whoever
received the cpu by mistake did the so called damage they contradicted themselves by saying the cpu wasn?t delivered to the wrong address after all it was just left at the depot for 2 weeks

but if it was left at the depot why is it when i tracked the item soon after they collected it, it came up as being delivered and signed for. Why would that happen if it?s been at the depot all that time.

Originally posted by: aigomorla
okey the chip came DOA?
So your saying you never got to use it or overclock it?
There saying heat spreader has come off? i think they mean the TIM on the factory heat sink. Well tell them how else are you going to TEST the CPU without the FACTORY SINK?
Then there saying 3 sharp and 1 rounded?

I never got to use it or overclock it was DOA

According to their RMA report "the IHS is not attached"

After my long telephone conversation with one of their customer service agents from the RMA report they seemed to think i damaged it by either using too much force when trying to remove my HS or it is a lap job gone wrong.

I then explained that the IHS was attached when I sent it back and
I?m using a TRUE so I don?t see how that would remove a IHS and i then asked the CSA (who had the cpu infront of him but didnt write the report) if it showed any signs of lapping and he said no it does not which makes me think the RMA guy who tested it doesn?t know what he is doing

Originally posted by: aigomorla
OP what store is this? Any reason they give you, please let us know. We will give you 5 reasons to fight whatever 1 reason they gave you. And if worse comes to worse, when the name calling starts on there end, dispute with CC.

I hope you paid via CC for this cpu.

I didn?t use a CC i used my debit card

But the UK has strong consumer laws so hopefully with a little bit of fighting i can get it resolved

They said they wont refund or replace the item as its physically damaged and it voids their store warranty and i will need to contact intel direct

 

[Sem]

Originally posted by: graysky

Originally posted by: TheWildOne
the item is still at the shop so no pictures

You left it with the store who refused to refund your money???

its an Online store i sent it back only found out the RMA was rejected today
they will send me pictures tomorrow tho

 

[Markfw]

Gigabyte did the same to me. Duvie and I both saw my motherboard before I sent it back, and it did NOT have the huge gauges in the back of the motherboard that it had when they sent it back to me. Too bad it died after the newegg warranty expired, they wouldn't jack me.

 

[Idontcare]

Originally posted by: TheWildOne
i bough a brand new Q9450 and it didnt work

i sent it back to the store i got it from and they are claiming the heatspreader has come off and one of the corners is round instead of square and because of this they refused the RMA

wtf is going on

has anyone ever heard of heatspeaders just coming off or instead of 4 square corners you have 3 and 1 rounded

is my best bet to RMA to intel direct

seems like factory defect to me

Bottom line is that this is the very "where's your proof" run-around that ANY commercial entity can play on their consumers with RMA's and returns of any kind if the business itself is truly rotten to the core and unethical.

Every single item you buy that comes in a package, from anywhere, could be stuffed with some BS item not even related to the item you wanted to buy. Plasma TV box could be full of cotton socks. Your Q9450 could actually be a celeron, etc etc.

At the end of the day the only reason any company accepts a return is because they are willing take on the expense of a few customers making false returns in order to give the benefit of the doubt to the majority of ethical customers making legitimate returns.

However if you have an unethical company they can shovel any shit they want into your shipping box and when you claim you didn't get what you paid for they can just claim YOU did the switcheroo and are trying to scam them. Same with taking receipt of returns.

All they have to claim is they received the chip without the IHS. Where's your proof to the contrary? They know you don't have proof, and they are unethical and trying to screw you out of your right to have a replacement. You will never win any reconcilliation from such a business. No matter how much logic you throw into your argument, when you are arguing with someone who is intentionally trying to steal from you they will never run out of arguments as to why you aren't entitled to a return.

All you can do is avoid them for future business, report them to the better business bureau for consumer fraud (don't expect a penny back though), and try and find a more reputable seller.

 

[Sem]

The shop just emailed me some pics

http://img143.imageshack.us/my...ge=dsc1894smalllx0.jpg

 

[Idontcare]

Originally posted by: TheWildOne
The shop just emailed me some pics

http://img143.imageshack.us/my...ge=dsc1894smalllx0.jpg

Which could be the same picture they are sending all their customers with CPU returns as they tell everyone to sit on it and rotate. You got no proof to the contrary and they know this.

This is one reason I intentionally buy from Newegg even if the proce of the item is a bit higher than the cheapest I can find elsewhere, I've been thru their RMA cycle and I know I can trust them to not be running a scam on their customers. You got scammed man, sorry about that, I feel for you.

 

[Sem]

i dont see why they could want to or need to scam me
they are one of the biggest computer hardware sites in the UK

 

[stevty2889]

Originally posted by: TheWildOne
i dont see why they could want to or need to scam me
they are one of the biggest computer hardware sites in the UK

Where are the 3 sharp corners and one rounded they are claiming? I see 4 normal rounded corners. And the IHS can't just come off. Even before they used solder to hold it in place, the one I removed took a hell of a lot of work to get it off. I don't care how bumpy the ride was during the return shipment, it's not gonna fall off.

The image of the IHS is also blurred, so there is no proof the picture they sent you is even the same CPU..it shows none of the markings that would identify it..

Really looks like they are trying to rip you off..

 

[AmberClad]

Yeah unfortunately, knowing what we know now, it would have been best to RMA straight to Intel and skip the shop ("chop shop" seems more appropriate...). Because with the state that chip is in now, with obvious signs of intentional tampering, I can't imagine Intel accepting it for RMA.

But what is all that white residue? I haven't seen that on delidded CPUs before.

 

[superunknown98]

The rounded corner they are talking about is the PBC of the cpu itself. However you, by any chance, dont still have the box or manual it came in? I know AMD CPU packaging have the serial number on the outside of the box as well as the maunal it comes with. I would want a picture of the cpu with the serial number showing.

What it seems like to me, is the store lost your cpu or mixed it up with another rma.

 

[rge]

First off, I would never use anything but a credit card for an online purchase, for the exact reasons that Idontcare outlined above. Despite buying nearly everything but groceries online, I have only run into one disreputable online dealer, that sold a used, nonfunctional, non OC 8800gtx as a new, supposedly factory OC 8800gtx, and then tried to pawn it off on me. That was tigerdirect, and it took about 8 weeks, several fraud reports, lighting that allowed the visibility of a serial number that had been taped over with another serial number, and my credit card company involved to get a full refund. Never will use them again. Interestingly, they had another "last 8800gtx OC, exact same description listed", about a week after I returned mine.

If you did not tamper with that cpu, and only you know that, I would not take no for an answer. But clearly that cpu has been tampered with. I would write them a nice email, detailing exactly what happened, and I would post the name of the company and let them know you plan to tell everyone, including pursuing fraud reports with the appropriate authorities. Also in the future, if something is wrong, it is a good idea to take pics immediately when you get it, because if the date of receipt of package, date of pictures, and date of complaint is all the same, while not proof, it makes a very strong case.

The fact is, you know the truth. And if you did nothing wrong, and you allow it, you are reinforcing bad business practices. And it does not matter if the company innocently made a mistake, it is their responsibility to get a working product to you, incompetence is not a defense for fraud.

And I would get intel involved. RMA or not, I would be raising hell with everyone. Though be logical, truthful, accurate with no exaggeration, and polite and thus believable when doing so.