braindead morons

[Delita]

Keep em comin'

 

[Sea Moose]

um ok....

Before i quit my job recently i had this arse hole manager that thought he was an awesome technician. I had just finshed installing a hvac control system, it was a brand i had never installed before. He walked in as i was fitting off the last wire. I had not yet had a chance to check my work. He comes in with the boss in tow. And acts all hard core.

"Have you got it finished yet sea moose?" <-- In a smart arse tone.
I say "i just finished wiring it up, but have not yet checked over my work"
"well just turn it on" he says

so manager just flips the switch (didnt even check to see if was standing clear from the wiring) and of course i got three faults up.. I look at it for 15 minutes and figure that there is a sensor missing and the phases are reveresd which activated a phase failure relay.

I say this straight away.

Idiot manager starts ranting that there are no sensors missing rah rah rah

i stand back and let him fault find.

an hour later he comes back and says.... phases were reveresed... and i need you to collect a sensor from the wholesaler.


he could not even admit that i was right and he was wrong.

needless to say i have since told them to stick their job.....

 

[rh71]

braindead morons

that is redundantly redundant.

 

[Rubycon]

LOL at usernames.

 

[Fear No Evil]

.

 

[Delita]

Originally posted by: Fear No Evil

Originally posted by: boomerang
Here's what it looks like from the other side.

Me: How come this dedicated printer I have to deal with is spontaneously printing on it's own?

IT: What do you mean, on it's own?

Me: Like I said, I'll just be sitting here doing whatever, without the app it's dedicated to even running and the printer will just take off and start printing all on it's own. It prints out page after page of gobbledygook and I have to turn it off to get it to stop.

IT: That's impossible. You're the only one that can print to that printer.

(This goes on for nearly two months)

Me: Hey, about that printer issue.

IT: (heavy sigh) What? (mouthpiece is covered, and I can hear "It's him again .....".

Me: I got looking of some of the gobbledygook and I see what appears to be a user ID. Can you confirm this is actually a user ID? I'm thinking this might help with your diagnosis. (I know there is actually no diagnosis going on)

IT: Well, I'm not sure if I can do that, what do you think is the problem? (mouthpiece covered and snickering is going on)

Me: Well, I think you've got the same IP assigned to two different printers.

IT: THAT'S IMPOSSIBLE!!!!!

Me: Could you humor me and just check?

IT: Well I guess I could but I'm telling you right now that .......... oh my god!

Me: What?

IT: How in the hell did this happen?

Me: So there is another printer with the same IP?

IT: Um, yes.

The IP they assigned to this printer had already been assigned to an enormous plotter upstairs in the engineering dept. It was trying to print plots. All told, before the problem was resolved, nearly 11 weeks passed.

Seems to me like it was IT that failed to do its job here? A user called with a problem. You claimed it wasn't possible. 11 weeks go by and you finally give the guy a possible 'cause' for what you claim was 'impossible' and HE is the idiot?

A couple of pings or traceroutes might have been able to resolve this 11 weeks sooner.

Reading fail

 

[Fear No Evil]

Yeah I read it wrong... oops!

 

[Iron Woode]

my experience with a cable internet issue a few years ago.


me: I am having a problem with my high speed internet.

isp: what seems to be the problem?

me: its not as fast as the service I am paying for.

isp: let me check....

me: ok

isp: it seems your modem is working just fine. I want you to ping this website.

me: I know the modem is working fine and I have done a ping test. The results show my speed is slow.

isp: did you reboot the modem?

me: yes. that's not the problem. I did some more tests and it shows a maximum download speed of 18kB/sec not the usual 500kB/sec that I am paying for.

isp: well some websites load slower than others and there are other variables....

me: this started 2 days ago and I thought it would clear up on its own. And I already know about websites variables. That is not my problem.

isp: well, your modem is working fine so there is nothing wrong.

me: my service is too slow and you don't think there is anything wrong? I never said there was something wrong with my modem, just the service.

isp: well, the modem shows everything is fine. Have a nice day.

me: WTF? that's it! You obviously can't help me. Connect me to second tier support.

waiting...

2nd tier: hi there. what seems to be the problem?

me: my service is too slow. It started 2 days ago. the modem is working fine but my speed dropped like a stone.

2nd tier: hmmm, let me check something out.

pause for 2 mins

2nd tier: I found the problem. it seems your modem became unbound from your account and defaulted to the slowest speed. I have reset it and it should be back to normal in 15 mins or so.

me: cool! finally a support person that knows what their doing.

 

[boomerang]

Originally posted by: Fear No Evil
Yeah I read it wrong... oops!

You're forgiven.

Hey, all these stories are good ones. Anyone who has to work for a living and has to deal with co-workers and customers has stories to tell. These same people were very helpful many times when I needed it. I always preferred dealing with the on-site people than calling overseas and having to deal with people for whom English was a second language. This situation was not the norm when dealing with our local support.

Actually if I had a problem that could not be handled with our on-site people, I preferred to call first thing in the AM. 6 out of 10 times I'd get New Zealand. I got the most top notch and friendly help from them.

 

[Sea Moose]

Originally posted by: Iron Woode

me: cool! finally a support person that knows what their doing.

omg you might have spoken to uncle guyver!

 

[destrekor]

Originally posted by: Iron Woode
my experience with a cable internet issue a few years ago.


me: I am having a problem with my high speed internet.

isp: what seems to be the problem?

me: its not as fast as the service I am paying for.

isp: let me check....

me: ok

isp: it seems your modem is working just fine. I want you to ping this website.

me: I know the modem is working fine and I have done a ping test. The results show my speed is slow.

isp: did you reboot the modem?

me: yes. that's not the problem. I did some more tests and it shows a maximum download speed of 18kB/sec not the usual 500kB/sec that I am paying for.

isp: well some websites load slower than others and there are other variables....

me: this started 2 days ago and I thought it would clear up on its own. And I already know about websites variables. That is not my problem.

isp: well, your modem is working fine so there is nothing wrong.

me: my service is too slow and you don't think there is anything wrong? I never said there was something wrong with my modem, just the service.

isp: well, the modem shows everything is fine. Have a nice day.

me: WTF? that's it! You obviously can't help me. Connect me to second tier support.

waiting...

2nd tier: hi there. what seems to be the problem?

me: my service is too slow. It started 2 days ago. the modem is working fine but my speed dropped like a stone.

2nd tier: hmmm, let me check something out.

pause for 2 mins

2nd tier: I found the problem. it seems your modem became unbound from your account and defaulted to the slowest speed. I have reset it and it should be back to normal in 15 mins or so.

me: cool! finally a support person that knows what their doing.

I'm not currently in the IT industry (going to try and get back into communications and/or information security sectors, now that I know I need a career since I'll be going Guard/Reserve), but I know what you're dealing with.
I had been training for CCNA certs but never followed up and tested for the cert, and basically know what the problem is with my internet or cable when it happens. And I dread calling support and talking to the 1st tier techs because I really just want to tell them exactly what needs to happen but that never works.
Thankfully every problem I have I can explain in a simple fashion and the general techs can run a simple diagnostic and get the error fixed. Thankfully I haven't had to deal with anything that goes over the head of the 1st tier folks.

 

[guyver01]

Originally posted by: boomerang
Me: Well, I think you've got the same IP assigned to two different printers.

IT: THAT'S IMPOSSIBLE!!!!!

The IP they assigned to this printer had already been assigned to an enormous plotter upstairs in the engineering dept. It was trying to print plots. All told, before the problem was resolved, nearly 11 weeks passed.

i've seen that happen before... when a printer is set up statically, the IP needs to be removed from the DHCP pool so that it doesn't get picked up by another device... and someone forgets to do the paperwork for that to happen.

i bet if they look hard enough, someone has been researching why the plotter isn't printing, or having issues printing.. and decided to either set the plotter up with a static IP or remove its static ip and let it pull DHCP for testing.

Either way... 11 weeks is total incompetence

 

[eits]

get a brain! morans