Boycotting XFX - Bad Capacitors, bad service

[promposive]

I would take a PCI Express Geforce 2 in it's place. The computer it is in is primarily used as a file server (4x1.5tb drives).

That is if they made a PCI-E geforce 2... that has windows 7 drivers... and dual DVI for my 2 monitors

 

[ShreddedWheat]

Sorry to hear about that...I have had great replacement service from them on one of my cards....I prefer XFX if possible...

 

[nenforcer]

Well I don't know what you paid for it and if you didn't register it then its your fault.

(I bought an XFX 9800GT 2 years ago and didn't know you could register on their site)

The 8600GT PCI-E sells for about $10 to $25 on eBay so you should be alright.

 

[promposive]

no it doesn't show that. it shows a clueless OP saying "look, failed capacitors, this means that they are liquid caps!"
and the anandtechers with knowledge explaining



Solid capactiors are more durable... not made out of maigc / Cuendillar / curriculum / unobtanium or whatever.

Ok, so they are not liquid caps, they may be solid caps.. doesn't mean they are not cheap parts that have ~1 year lifespan, googling "sacon fz" will reveal this.

http://forums.pcper.com/showthread.php?t=464672

Apparently there are defective liquid and solid caps, why are you argumentative over it being a solid cap? The caps failed, the caps failed on many other boards = cheap quality part. These definitely exploded as the tops are bursted open on them.

 

[taltamir]

Apparently there are defective liquid and solid caps, why are you argumentative over it being a solid cap? The caps failed, the caps failed on many other boards = cheap quality part. These definitely exploded as the tops are bursted open on them.

It could also be a failed PSU that proved significantly out of tolerance power...
maybe a nearby-ish lightening strike without surge protection...
Maybe physical damage...

Maybe they are expensive capacitors that are utilized out of spec (to cheap out and avoid buying larger, and even more expensive ones)... but I seriously doubt XFX is doing that, what with the lifetime warranty...

 

[promposive]

It could also be a failed PSU that proved significantly out of tolerance power...
maybe a nearby-ish lightening strike without surge protection...
Maybe physical damage...

A solar flare killed every XFX board with these Sacon FZ caps on them.

/thread. Thanks for your replies

 

[happy medium]

Apparently there are defective liquid and solid caps, why are you argumentative over it being a solid cap? The caps failed, the caps failed on many other boards = cheap quality part. These definitely exploded as the tops are bursted open on them.

because XFX makes just AMD cards now, thats my guess.
Its called damage controll. You will notice another old thread from last year was bumped also.

I think most companies are probrobly using cheaper inferior parts to make more money in this ressesion. Nice to see someone with the balls to post it and make us aware.

 

[taltamir]

Ok, so they are not liquid caps, they may be solid caps.. doesn't mean they are not cheap parts that have ~1 year lifespan, googling "sacon fz" will reveal this.

They do appear to be sacon fz, and there does seem to be a sentiment online that sacon fz capacitors are all crap and fail quickly. This a far more legitimate argument than claiming they are liquid capacitor (another proof that they aren't is that they didn't leak a liquid when they burst).

I don't have enough knowledge about sacon fz to know if they really are junk or not, so maybe they are. Just solid =! indestructible. If you want to complain, excellent, complain... but be accurate about it.

I think most companies are probrobly using cheaper inferior parts to make more money in this ressesion. Nice to see someone with the balls to post it and make us aware.

XFX provides a lifetime warranty... and since cards go EOL you can get free upgrades as long as your parts fail...
crap capacitors will really hurt them, and get you free upgrades from them. IF they are doing it, it is pretty damn stupid of them... especially when there are cheaper, and high quality, liquid capacitors out there.

btw... fake capacitors: http://www.theamphour.com/2010/08/23/the-amp-hour-5-girl-power/

 

[blastingcap]

Oh for crying out loud. People say crap about XFX or EVGA but it takes only a minute to register a new card. It's the fault of the owner if they can't spare that minute. Everyone else gets lifetime warranty. Both companies splash warnings to users to register in order to get lifetime warranty; it's not like they try to hide it or anything. The lazy people get 1 year. Fair is fair.

Basically their excuse is you have to register it within 30 days of purchasing, or you get just a 1 year warranty (which is not stated ANYWHERE on the box or anything, I still have the original box and papers that came with it). Even on the newegg site (where I purchased it) it says lifetime warranty:
http://www.newegg.com/Product/Produc...82E16814150258

 

[promposive]

They do appear to be sacon fz, and there does seem to be a sentiment online that sacon fz capacitors are all crap and fail quickly. This a far more legitimate argument than claiming they are liquid capacitor (another proof that they aren't is that they didn't leak a liquid when they burst).

I don't have enough knowledge about sacon fz to know if they really are junk or not, so maybe they are. Just solid =! indestructible. If you want to complain, excellent, complain... but be accurate about it.

Sorry, I fixed the post that implied that they were liquid capacitors, I don't really care what they are, I just know they failed

 

[Red Storm]

My last... six video card purchases have all been from XFX. Never had any issues, and their double lifetime warranty is great stuff for those who sell before upgrading. :thumbsup:

 

[taltamir]

The first time I failed to register a lifetime warranty card (evga) and it failed after more than a year, I was upset... but I took responsibility (and it was a lot more expensive then 20$ btw) and in the future made sure to register my cards properly.

XFX honors its warranty and double lifetime is excellent (your lifetime, lifetime of first person you sell it to) and increases resale value. All "lifetime warranty" companies require that you register the card within 30 days, no exceptions!, so do so.

Sorry, I fixed the post that implied that they were liquid capacitors, I don't really care what they are, I just know they failed

this makes your post sound A LOT more legitimate. before it just made you seem ignorant, now it actually looks bad for XFX. Factual information tends to do that.

 

[promposive]

Oh for crying out loud. People say crap about XFX or EVGA but it takes only a minute to register a new card. It's the fault of the owner if they can't spare that minute. Everyone else gets lifetime warranty. Both companies splash warnings to users to register in order to get lifetime warranty; it's not like they try to hide it or anything. The lazy people get 1 year. Fair is fair.

I agree, I should have registered it. But I should also have been informed that I needed to register it without having to go to their site and read through the warranty terms.

I do see that newegg now has "Double Lifetime Warranty with Registration" at the top of all XFX posts now, not on the product page that I bought though:
http://www.newegg.com/Product/Produc...82E16814150258

I think a big sticker on the box or at least something should have been on the box, maybe as the seal to the antistatic bag saying "register or the lifetime warranty on the page you bought it from means nothing."

I can say that I have learned my lesson to check the warranty terms and register stuff for now on, at least I learned this on a cheap part instead of some new expensive part.

 

[happy medium]

I agree, I should have registered it. But I should also have been informed that I needed to register it without having to go to their site and read through the warranty terms.

I do see that newegg now has "Double Lifetime Warranty with Registration" at the top of all XFX posts now, not on the product page that I bought though:
http://www.newegg.com/Product/Produc...82E16814150258

I think a big sticker on the box or at least something should have been on the box, maybe as the seal to the antistatic bag saying "register or the lifetime warranty on the page you bought it from means nothing."

I can say that I have learned my lesson to check the warranty terms and register stuff for now on, at least I learned this on a cheap part instead of some new expensive part.

I totally agree.

 

[ScorcherDarkly]

I agree, I should have registered it. But I should also have been informed that I needed to register it without having to go to their site and read through the warranty terms.

There's a small card that comes in the box that has your video card's serial number on it. It says right on that card to go register on their website to receive the lifetime warranty. Took me all of 5 minutes when I got my 5850. I made sure to do this because I, too, had a 8600 GT blow a cap on me, 5 in fact. I was upset that I couldn't redeem the lifetime warranty as well, but recognized it was my fault for not investigating instead of the company's fault for not informing. The paperwork was in the box, that's plenty.