I moved into a new house last month and had my phone/DSL service (Windstream) switched to the new house.
I was surprised when they called and said that the new house was a Fiber install and I should have been told about it when I bought the house (I wasn't). Anyway they came out and installed the Fiber which took about 2 days. They kept saying it was new to them and we were only the 3rd install in the area. They were on the phone for help almost constantly, and three different techs worked on the install.
Even with the Fiber I am still limited to 3 meg on the download. A speed increase to 12 meg is coming in a few months. What I'm worried about is if the install was done correctly. I've looked online at some pics (mostly Verizon Fiber installs) and I haven't seen an install like mine at all. However the speed is fine for 3 meg and the phone service works great.
The house was already pre-wired for 4 jacks, and the wires were left bundled on the outside of the house where the outside box needed to be installed. The tech(s) ran a line to the house, and then installed the box on the outside of the house. Here is the part I'm worried about... They put a power supply in my garage and drilled a hole though the wall into the garage. They pulled the bundle of wires from outside of the house into the garage. Beside of the power supply they put a small box where they hooked the outside wires into. It looks like the wires just snap into it, and the power supply is hooked up to this somehow. A new set of wires was then ran from this small box outside to the outside box and hooked up.
It worked fine, but I was worried about the exposed wires in the garage. After a lot of talk they finally agreed to cover the small box with something. A tech came out a week later and installed a gray cover over the exposed wires. However you can still grab the wires from the bottom and rip them out.
Everything seems to work great, but I'm worried that I was given a "bad" install. I want everything to be right so when the speed increase comes so I want have any problems.
I don't have a camera with me or I would post some pics... I'll try to get to it tomorrow.
Sorry for the confusing discription, but thanks for the help.
I have called Windstream to ask about the install, and I'm told its fine. Customer service is completely clueless about anything to do with a Fiber install. They did install a new jack into the computer room that has a network and phone jack in it. The router just plugs into the jack with no need for a modem anymore (which I like).
I was surprised when they called and said that the new house was a Fiber install and I should have been told about it when I bought the house (I wasn't). Anyway they came out and installed the Fiber which took about 2 days. They kept saying it was new to them and we were only the 3rd install in the area. They were on the phone for help almost constantly, and three different techs worked on the install.
Even with the Fiber I am still limited to 3 meg on the download. A speed increase to 12 meg is coming in a few months. What I'm worried about is if the install was done correctly. I've looked online at some pics (mostly Verizon Fiber installs) and I haven't seen an install like mine at all. However the speed is fine for 3 meg and the phone service works great.
The house was already pre-wired for 4 jacks, and the wires were left bundled on the outside of the house where the outside box needed to be installed. The tech(s) ran a line to the house, and then installed the box on the outside of the house. Here is the part I'm worried about... They put a power supply in my garage and drilled a hole though the wall into the garage. They pulled the bundle of wires from outside of the house into the garage. Beside of the power supply they put a small box where they hooked the outside wires into. It looks like the wires just snap into it, and the power supply is hooked up to this somehow. A new set of wires was then ran from this small box outside to the outside box and hooked up.
It worked fine, but I was worried about the exposed wires in the garage. After a lot of talk they finally agreed to cover the small box with something. A tech came out a week later and installed a gray cover over the exposed wires. However you can still grab the wires from the bottom and rip them out.
Everything seems to work great, but I'm worried that I was given a "bad" install. I want everything to be right so when the speed increase comes so I want have any problems.
I don't have a camera with me or I would post some pics... I'll try to get to it tomorrow.
Sorry for the confusing discription, but thanks for the help.
I have called Windstream to ask about the install, and I'm told its fine. Customer service is completely clueless about anything to do with a Fiber install. They did install a new jack into the computer room that has a network and phone jack in it. The router just plugs into the jack with no need for a modem anymore (which I like).
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