BOO on UHaul

z0mb13

Lifer
May 19, 2002
18,106
1
76
uhaul sucks arse

I once went to reserve a truck when I was moving.

The day I went there to pick up the truck they said we dont have anymore trucks, and there is no record that you made a reservation

Those SOB, I made the reservation using a friggin credit card!

avoid uhaul like the plague

 

GRIFFIN1

Golden Member
Nov 10, 1999
1,403
6
81
The information I found said that Uhaul was getting too may lawsuits dealing with the ford explorer. It must be pretty bad if Uhaul is willing to piss off all the explorer owners.
 

Jzero

Lifer
Oct 10, 1999
18,834
1
0
Originally posted by: GRIFFIN1
The information I found said that Uhaul was getting too may lawsuits dealing with the ford explorer. It must be pretty bad if Uhaul is willing to piss off all the explorer owners.

Explorer transmissions are failure-prone even under normal loads, let alone towing a load!
 
Jan 18, 2001
14,465
1
0
thanks for the link ViperGTS,

here is something i dug up on an Explorer forum thread

i emailed Uhaul headquarters and i actually got a reply

this is it-

Dear Mr. & Ms. Thompson:

Thank you for your communication received by our Customer Service Department.

Thank you for your request for information on our policy regarding Ford Explorers. This policy is not related to any safety issues. U-Haul policy is based solely on business reasons. U-Haul has chosen not to rent behind this tow vehicle.

We apologize for any inconvenience this may cause and we are happy to work with customers in finding alternative options to help with their move.

Sincerely,
Janet Stats
U-Haul Customer Service
 

Zenmervolt

Elite member
Oct 22, 2000
24,514
36
91
Originally posted by: Jzero
Originally posted by: GRIFFIN1
The information I found said that Uhaul was getting too may lawsuits dealing with the ford explorer. It must be pretty bad if Uhaul is willing to piss off all the explorer owners.
Explorer transmissions are failure-prone even under normal loads, let alone towing a load!
You're kidding, right? We've had 3 Explorers in my family so far (one's life was tragically cut short when my dad panic-stopped to avoid the semi in front of him that lost control but the motorhome behind my dad didn't stop) and they're all been tow vehicles for at least 1.75 tons regularly without any maintenance problems. Heck, I towed more than two tons from NH to Ohio through mountains with one and never had any problems. The first one had over 150,000 miles on it when we traded it in, the second had over 100,000 miles on it when it was totaled, and the current Explorer has over 140,000 miles on it. It still drives and runs perfectly.

ZV
 

pyonir

Lifer
Dec 18, 2001
40,856
321
126
Originally posted by: z0mb13
uhaul sucks arse

I once went to reserve a truck when I was moving.

The day I went there to pick up the truck they said we dont have anymore trucks, and there is no record that you made a reservation

Those SOB, I made the reservation using a friggin credit card!

avoid uhaul like the plague

My sister recently needed a trailer. She reserved one and when she went to pick it up they didn't have any left. He had her reservation in the computer, but no trailers. No other local Uhaul's had one either. They didn't offer her a single apology or anything. I would NEVER use Uhaul. Ever.
 

SarcasticDwarf

Diamond Member
Jun 8, 2001
9,574
2
76
Uhaul does NOT guarentee that they will have your trailer. You can only hope that they have it in when you need it.
 

DT4K

Diamond Member
Jan 21, 2002
6,944
3
81
U-Haul sucks. I will never ever rent from them again.
We had a truck break down on us and had to wait about 4 hours before they could fix it. Apparently this is a big problem. Some news station did a report on them a couple years ago that showed how they had by far the worst maintained equipment in the business with numerous safety problems.

We've also had the experience of reserving a truck only to have them tell us none were left when we showed up to pick it up. We had given notice and had to be out of our apartment and have it cleaned the next day. They didn't give us anything to compensate. Just said reservations are subject to availability and there was nothing they could do. They had no response to my question of WTF the point of making a reservation was. If my wife and kids hadn't been with me, I probably would have done something to the manager that would have gotten me arrested.

Next time go with Ryder. They have much better service and much newer and nicely maintained trucks. It's worth the few extra dollars.
 
Jan 18, 2001
14,465
1
0
Solution:

I found a locally owned place that sells trailers, that also rents them. They have no problems with Ford Explorers as the towing vehicle. A little more expensive, but its also an enclosed trailer.

BTW, I am going to go get this for my father in law. Of course he won't pick it up until August, so I have it for the summer.
 

pyonir

Lifer
Dec 18, 2001
40,856
321
126
Originally posted by: DeathByAnts
Uhaul does NOT guarentee that they will have your trailer. You can only hope that they have it in when you need it.

Even when you reserve it with a credit card? that is a POOR way to do business.
 

pyonir

Lifer
Dec 18, 2001
40,856
321
126
Originally posted by: HomeBrewerDude
BTW, I am going to go get this for my father in law. Of course he won't pick it up until August, so I have it for the summer.

:Q Buy me one!

;) Nice gift.
 

Raj

Senior member
Aug 14, 2000
951
0
0
uhaul is a bunch of a-holes.

I rented a truck from them last year, and the guy told me this story.


he rented out a truck to someone who brought it in 12 hours later than he was supposed to.
the hidden late charge in the contract is $50 per extra hour. and he made him pay it.
the guy called the police, and the police said you signed it you have to pay it.

I made sure to return my truck early.

 

bmacd

Lifer
Jan 15, 2001
10,869
1
0
wow..that's really odd with the explorer. I wonder if they're refuse it for an expedition, ranger, or excursion? Thank God i bought my own trailer...one of the best investments for my motorcycles :)

-=bmacd=-
 

slag

Lifer
Dec 14, 2000
10,473
81
101
Originally posted by: Zenmervolt
Originally posted by: Jzero
Originally posted by: GRIFFIN1
The information I found said that Uhaul was getting too may lawsuits dealing with the ford explorer. It must be pretty bad if Uhaul is willing to piss off all the explorer owners.
Explorer transmissions are failure-prone even under normal loads, let alone towing a load!
You're kidding, right? We've had 3 Explorers in my family so far (one's life was tragically cut short when my dad panic-stopped to avoid the semi in front of him that lost control but the motorhome behind my dad didn't stop) and they're all been tow vehicles for at least 1.75 tons regularly without any maintenance problems. Heck, I towed more than two tons from NH to Ohio through mountains with one and never had any problems. The first one had over 150,000 miles on it when we traded it in, the second had over 100,000 miles on it when it was totaled, and the current Explorer has over 140,000 miles on it. It still drives and runs perfectly.

ZV

No, he's right. The 1st gen explorer tranny's (a4ld) are notorious for going out. I've had one blow the intermediate band and take the drum with it as well. Trannys in later years are a bit tougher, but they are all LD (light duty) trannys.



 

Mookow

Lifer
Apr 24, 2001
10,162
0
0
If anyone wants to host it I have a very funny .wav (probably convert it to MP3) about uhaul, as sung by a kid I know.

PM me if you can host.
 

bmacd

Lifer
Jan 15, 2001
10,869
1
0
Originally posted by: Mookow
If anyone wants to host it I have a very funny .wav (probably convert it to MP3) about uhaul, as sung by a kid I know.

PM me if you can host.

make a new thread so you get some exposure please :) i'd love to hear it

-=bmacd=-
 

Mookow

Lifer
Apr 24, 2001
10,162
0
0
Originally posted by: bmacd
Originally posted by: Mookow
If anyone wants to host it I have a very funny .wav (probably convert it to MP3) about uhaul, as sung by a kid I know.

PM me if you can host.

make a new thread so you get some exposure please :) i'd love to hear it

-=bmacd=-

That sounds suspiciously like work. Plus I'm going out with the g/f at 10 tonight, and this is the sort of sound file that needs to be distributed via PM (it is entitled "U-haul f***ed me today", and the lyrics include "eat my @ss with a spoon").