"Blue screen of Death" on brand-new notebook

[Gusty987]

I JUST recieved this Mwave Uniwill 258ka via Fedex one hour ago. Unfortunately, when I attempt to start it up, Windows XP Home loads normally but during the little song it plays when shows the desktop, I get a "blue screen of death".

It is only up for a split-second before the notebook reboots so I can't tell what it says.

I have been able to start and run it normally, but every other start-up it seems I get this error, and the computer will continue to reboot, give me the error, reboot, give me the error, until I manually switch it off.

Should I format the HD, reinstall Windows XP or send it back to Mwave or what?

HELP ME!

 

[Paperlantern]

well the first thing to do to solve a BSOD is the determine the failure, alot of BSOD errors can vbe repaired, some easily. If you can get into the system, you said sometimes it would load. Turn off the auto restart so you can see the blue screen and get the information its trying to convey. To do this, go to system properties, and move to the advanced tab, under Startup and Recovery, click settings... take the check out of Automatically Restart. If you need to try safe mode to accomplish this, do so. Once your able to get the blue screen, you can search for it on microsoft.com knowledge base, or on google, alot of solutions present themselves there, or report back here, and someone may have an answer. the main information would be the error istelf, for example UNMOUNTABLE_BOOT_VOLUME, or IRQ_NOT_LESS_OR_EQUAL, should look like that. and the stop code, a hex value. Let us know

 

[dpick]

Should I format the HD, reinstall Windows XP or send it back to Mwave or what?

HELP ME!

After trying the exellent suggestion by Paperlantern, if the puter still doesn't work. Pack it up and send the POS back. Politely ask for one that works. Don't go through the hassle of trying to install/reinstall, if it doesn't work after that it will just give them something to blame you for.

 

[Paperlantern]

usually software is never covered by any warranty. But props if you raise enough hell they will probably replace it.... And actually that suggestion was to get more information, not fix it

 

[Gusty987]

Hi guys,

I went ahead and reformatted and re-installed Windows and it is working perfectly now. I think it may have been Zone Alarm because I started getting the BSOD right after I installed ZA, but this time around I put in Sygate instead, and no BSOD.

I'll post back here if this thing f*cks up again. Thanks for the replies guys.