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Blue Screen Code 3b

Welcome to the forums Nathan. Please post your computer hardware specs; mobo, graphics card, memory, psu, etc., or make and model if it's an OEM computer, and which operating system you're running. Stop error code 0x3b is a SYSTEM_SERVICE_EXCEPTION and can be caused by a wide range of conditions. By the way, your link is broken.
 
The dump refers to svchost.exe, which doesn't help as that app can span multiple applications. Can you tell us what the computer was doing when the blue screen occurred?
 
Nathan_Hayes said:
ASROCK 77pro9 - I7 377K @ 3.4GHz
2X 8GB RAM (Totally drawn a black on the make. But they are the same)
Segate ST31000524AS 3.5 inch TB Hard Drive
GeForce Nvidia 660TI
GX750 PSU
Coolmaster Elite 430

New link: https://www.dropbox.com/s/18ebs3aineqfemr/mini dump analysis.txt

I have the analysis in a notepad document but I dont know if i can upload it?
Click to expand...

Might just be my browser (FF 22.0) but this is the page I get when clicking your link:

fdou.png


As was suggested earlier you could use WhoCrashed or BlueScreen Viewer to analyze the dump file, but if you already got it in Notepad simply copy and paste it into your next post. The SYSTEM_SERVICE_EXCEPTION error is often caused by a graphics driver update that's misbehaving.

You might try rolling back your current Nvidia driver to an earlier version and make sure you have the latest version of DirectX installed. Also check recent Windows updates to see if any drivers (that you might be unaware of) got automatically updated with Microsoft versions that replaced the original.

.
 
Bubbaleone said:
Might just be my browser (FF 22.0) but this is the page I get when clicking your link:

fdou.png
Click to expand...

Works fine on my Firefox 22. Might be an add-on misbehaving. Here are some of the details:

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005b290ae, Address of the instruction which caused the bugcheck
Arg3: fffff8800902dbd0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
stdriverx64+30ae
fffff880`05b290ae 48394810 cmp qword ptr [rax+10h],rcx
CONTEXT: fffff8800902dbd0 -- (.cxr 0xfffff8800902dbd0)
rax=4b46665003030401 rbx=fffff8a00165e010 rcx=fffffa8010c40070
rdx=0000000000000000 rsi=0000000000000104 rdi=fffffa800f35a830
rip=fffff88005b290ae rsp=fffff8800902e5b0 rbp=fffffa801121ec88
r8=00000000000000f1 r9=0000000000000000 r10=fffff8a00d47e6c6
r11=0000000000000026 r12=fffffa801121e9c0 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010202
stdriverx64+0x30ae:
fffff880`05b290ae 48394810 cmp qword ptr [rax+10h],rcx ds:002b:4b466650`03030411=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: svchost.exe
Click to expand...
As you pointed out, it does seem to be coming from a driver.
 
An extract from the Dump file:

FOLLOWUP_IP: stdriverx64+30ae fffff880`05b290ae 48394810 cmp qword ptr [rax+10h],rcx SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: stdriverx64+30ae FOLLOWUP_NAME: MachineOwner MODULE_NAME: stdriverx64 IMAGE_NAME: stdriverx64.sys DEBUG_FLR_IMAGE_TIMESTAMP: 50406471 STACK_COMMAND: .cxr 0xfffff8800902dbd0 ; kb FAILURE_BUCKET_ID: X64_0x3B_stdriverx64+30ae BUCKET_ID: X64_0x3B_stdriverx64+30ae Followup: MachineOwner



In red is what i believe is the driver for a program called "soundtap" which i have now uninstalled, therefore removing the driver in the process. I wonder if this was the driver causing the trouble.
Your Opinions?
 
Thanks ketchup...@ Nathan; use BlueScreen Viewer to analyze that dump file with, as it outputs a report that will suggest the executable/driver/process that actually caused the crash rather than the executable/driver/process that prompted the bug check (svchost.exe).

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Nathan_Hayes said:
For anyone who missed it, link to dropbox where i uploaded the dump file
https://www.dropbox.com/s/18ebs3aine...20analysis.txt
Click to expand...

Sorry, you posted the complete dump report while I was still composing my previous post. The stdriverx64.sys belongs to SoundTap Audiostream-Rekorder developed by NCH Software. So if you have that streaming audio software installed on your computer it appears the driver needs to be updated with a version that's compatible with Windows 7.

.
 
Thanks for your help, bubbaleone. I uninstalled the program as it goes unused anyway so the drivers are no long on my pc. Lets hope thats fixed the problem 🙂
 
Nathan_Hayes said:
Thanks for your help, bubbaleone. I uninstalled the program as it goes unused anyway so the drivers are no long on my pc. Lets hope thats fixed the problem 🙂
Click to expand...

You're welcome, but my thanks to ketchup79 for ponting me in the right direction. I've found that even after uninstalling certain softwares some components continue to be loaded (or attempt to be loaded) during the boot process or at login, and can continue to be a problem. The very best tool for viewing and disabling any problematic driver, process, service, or related registry entries is Autoruns for Windows v11.62 by TechNet's Mark Russinovich and Bryce Cogswell.

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