I have bought from them numerous times over numerous years. I had only one instance recently where the clearance keyboard/mouse combo I bought was missing a mouse. I called them up, talked to a nice guy on the phone, and 3 days later not only did I have the one mouse I was missing but he sent me 2 more to boot.
I take reseller ratings not to heart for more people are inclined to write one up when pissed off when the other 95% of the ones who had not a single problem will not write anything up. Im bad for that myself.
But all I can say is I have never had a problem but the one time, and it was a lousy $15 clearance item and they still took excellent care of me. I will continue to buy from them.