- Oct 9, 1999
- 72,636
- 48
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http://www.detnews.com/2004/specialreport/0402/22/a01-70509.htm
GEORGETOWN, Ky. ? When the Toyota Camry reached his work station, Dwayne Crowder spotted a problem. A patch was blocking holes in the gearshift frame, preventing him from plugging in clips to secure the electric wiring.
Crowder immediately pulled a yellow ?andon? cord, setting off a string of lights and alarms to alert the foremen at Toyota Motor Co.p.?s sprawling manufacturing complex here. A fix was made quickly and an irritating rattle avoided.
By sweating the details and nipping problems in the bud, Toyota?s factories turn out the kind of quality that translates directly to the bottom line. Compared with its Big Three rivals, Toyota commands higher prices for its vehicles and spends less on repairs because it recalls proportionately fewer of them.
