So basically youre saying that Apples statement was a meaningless publicity message and that they knew there was no validity or sense in making it?
Apple's statement is a typical "we stand by our products" statement expected from any big company. How was there no validity though? If you read the statement, while it's positive looking, I don't see anything incorrect about it. No where did they dismiss the problem saying that this is not an issue. They said they run a thorough design validation on their products for typical use scenarios involving bending. They also mentioned that while it is possible to bend an iPhone, it should be rare.
The point about 9 bent iPhones in the first 6 days may be based on what has been reported. But either way, people should recognize 6 days of data isn't long term data anyway.
Or look at real world examples of the failure and try to work out whats wrong rather than brushing it under the carpet?
Sure why not. We should all look at long term data. OP's extremely biased and he's not posting this because he wants to gather long term data. Look at his tongue in cheek statement about holding it wrong. I mean honestly, he wasn't here to gather more data or investigate more into this failure. He was dead set on his interpretation of Apple's statement referring to 9 bent iPhones total when in fact they specifically said that was in the first 6 days only.
For the record, when we do failure analysis and look at field failures we don't just look at the number of complaints when looking at occurrences. They have to be investigated failures where we determine the root cause can be attributed to a certain issue. So there could have very well been more than 9 complaints of bent iPhones, but Apple can't just attribute any one voice complaining to be a true complaint. You have to validate complaints and investigate them before you can confirm the failure mode.
As per my earlier statement; Apples statement was purely a publicity message meant to try to deflect and minimise any reporting of the problem not to address any substance that it may have.
I'm not sure if its deflecting. I think they're trying to do damage control--typical of any company. The truth is somewhere in between. So we saw some initial bend reports. So what? No one but Apple or other handset manufacturers that do this kind of testing has failure rate information or even a solid understanding of what kind of stresses are present in typical use scenarios. Do you or I? Sure we could run some lab tests, but how many of us here have even done that? Most of us are just echoing what the media is reporting.
The point is that there were some initial reports, and of course the media loves blowing up any "Apple scandal" up into a giant issue even if its not really that big of a deal in the end (look at Antennagate for reference). Its most likely less big of a deal in the end. Apple's statement was likely trying to tell everyone that it's not that big of a deal as some people are making it.
Well given that theres no way in hell that Apple would give out any negative press on its products we have to rely on user reports. And its telling that your referring to people that have gone out and bought iPhones with their own money as "fanboys and complainers".
Please, who would come out with an immediate apology. Look at all the companies out there who have done something wrong. You have to stand by your product, your company, your design, your workmanship. It doesn't mean you tell the customer they're wrong, but its your duty to shareholders to increase the value of your company, not prematurely apologize for something that may or may not be an error.
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