Beware of Rosewill

[Tradesman]

Thought I'd share some news, bought a Rosewill 750 PSU for a new build, went to test it in a gamer, not wanting to take a chance with new high end components..Good thing too (but still bad), it did the rice crispys bit, snap, crackle, pop and fried itself, my mobo, cpu and both Graphics cards. Rosewill nade an offer to replace the fried components and have now been playing games for over two months, ignoring my questions as well as a BBB complaint. But through the ordeal they have confirmed some interesting things, Among them - Yes, they are owned by NewEgg.
Though they heavily advertise themselves as a manufacturer, designer, engineering, etc, they haven't provided me with a single thing they manufacture and everything I've laid my hands on carries an OEM #, most from low end OEMs. Have tried going beyond tech support to management, who supposedly offered to 'talk' on the phone, but when I suggested corresponding via e-mail or taping the phone conversations, they want nothing to do with it....wonder why? Unless they never planned to be honest on the phone anyway. If anybody has a few free minutes, it would be interesting if you would e-mail them techsupport @rosewill.com, no space, and just ask them what all of their products, THEY (ROSEWILL) manufacture, those that don't carry anothers OEM UL #, And post the results. I've been doing computers since 1980, and Rosewill has to be by far, the worst, most unethical hardware company I've ever dealt with.
:frown:

 

[AmberClad]

I read through all of that, and I still don't know what the problem is. Ignoring all that bit about Rosewill being owned by NewEgg, which most of us already knew. And ignoring the bit about Rosewill not manufacturing PSUs with their branding on it -- this is quite common among PSU companies.

Bottom line - did they reneg on their offer to replace the damaged components? Or have they made good on it?

 

[Tradesman]

They finally made an offer, current face value, but conditionally. A) I retract my BBB complaint completely (they still have never answered it and it's now two weeks overdue, if they were to answer the questions honestly, it would be admitting to false advertising), B) I sign a Non-Disclosure Agreement (which is legally binding), which is not only non-factual but they want me to attest to the fact that They manufactured the PSU, which they didn't. The company continually misleads consumers through their advertising, and NewEgg condones it.

 

[AmberClad]

It sounds like you're making a fuss over a couple of points that seem pretty trivial. Why would I or anyone care if they manufactured the PSU or not? I'm thankful that they don't, since I doubt NewEgg/Rosewill has any experience whatsoever manufacturing PSUs. Off the top of my head, I don't remember which companies do make Rosewill PSUs, but they're certainly not produced in-house.

I would be more interested in getting my parts replaced, which is sounds like they're willing to do, than trying to start a legal fuss over an irrelevant, albeit possibly misleading, advertising point.

 

[Quiksilver]

Uhh...

I don't see why Rosewill/Newegg is required to replace any and all PC components that happen to become damaged by a product they manufacture unless the warranty or some other claim they have says otherwise. I mean in my opinion, it just seems like it is more or less your fault for not doing research on the product before purchasing it in the first place. It just seems to me that your sour over discovering why you should not ever purchase a generic cheapo-psu. Honestly, if you think what they are doing is "false advertisement" then you should just go sue happy and sue just about every other PSU companies because ~75% (maybe more) all over-rate PSU's. Hell, off the top my head here are some: Raidmax, Ultra, FSP(on some designs), Coolmax, Apevia, Aerocool, Powmax, Xion, and Sigma; and that is only a small amount of them. The solution to this would be to bother to do research on the product before you buy it and be sure to read the labels; hell just glancing at the spec's of either Rosewill PSU newegg offers explains the psu is only rated up to 25C which just instantly tells me it's crap.

 

[HOOfan 1]

They want you to sign an NDA......not only does that seem unlikely, but you would already have broken it from what you are posting here.

The only 750W PSU sold under the Rosewill brand is made by ATNG, and they are not THAT bad.

 

[mpilchfamily]

FWI most companies that offer PSUs don't actully build there own PSUs. They will go to another manufacture like FSP, Seasonic, PC P&C, ect and get PSUs manufactured to there specs.

 

[HOOfan 1]

Originally posted by: mpilchfamily
FWI most companies that offer PSUs don't actully build there own PSUs. They will go to another manufacture like FSP, Seasonic, PC P&C, ect and get PSUs manufactured to there specs.

PC Power and Cooling does not make power supplies....They are made and designed by Win-Tact and Seasonic.

 

[Tradesman]

They made the offer to replace the components in response to my review on NewEgg that the PSU had gone snap, crackle, pop. The response they mad was fluff to make them look good, as they often offer to replace DOAs, etc..after people have already exchanged, gotten a refund, or trashed the dead units. Initially they wanted all the components sent to an unverifiable address, and not to Rosewill, but to the attn of a guy at what showed in the Yellow pages as a cargo co. I also questioned what methodilogy they planned to use to determine if the PSU damaged the components, since damage of this sort normally results from a short, it's been my experience, to actually determine where the prob originates you need the entire system. There are plenty of other little things that have occurred. i.e. their management has wanted to talk on the phone a couple of times, but don't want anything down in writing or recorded, (this generally means someone isn't going to be, shall we say honest)

Also, I agree with Hoofan 1 that ATNG units aren't that bad.....well the ones they sell under their brandname which are burned in, HiPot tested, etc, (they even have some that are SLI Certified, but I would touch the ones they sell to rebranders, I freely admit I made a mistake. I had semi watched them for a few years and decided to give they a try after they had been around for five years. Seemed like a possibly decent company, i.e. like Ultra, never had any trouble with them and have probably used 30+ of their PSUs. I like Thermaltake for higher end, but have also been pleased with BFG, FSP, Silverstone, PC P&C, and a couple others.

 

[Tradesman]

Rosewill
Known Manufacturers - ATNG, Deer, Leadman, Solytech, Wintech, Youngyear

 

[BlueAcolyte]

Originally posted by: Tradesman
Rosewill
Known Manufacturers - ATNG, Deer, Leadman, Solytech, Wintech, Youngyear

See, there you go. Most of those are crap. Research is your friend. Anyway, you should just have RMA'd to newegg, it's the easiest way.

 

[MarcVenice]

So go buy a corsair, produced by seasonic or i think channelwell. PCP&C = seasonic. Antec, try seasonic and now, the earthwatts units are no longer made by seasonic but by a different company.

What's the gripe? Rosewill should replace the fried components, but you shouldn't really complain about all the other stuff. Sometimes a PSU passes QC when it shouldn't. Their 750w units I think are pretty decent, at least the one jonnyguru reviewed. Doesn't mean all their PSU's suck.

I think you're needlessly trying to create a lot of bad waves, when rosewill allready offered to replace the components. If they own up, the least you can do is let them of the hook.

 

[Tradesman]

The original post was made to provide information to others about Rosewill in general, that they use misleading/false advertising, that they can't be trusted and they like to post alot of fluff, hear and there. Fluff being posts that they don't mean but are made to make them look good. They never had any intention of replacing the components, It's really no different than when someone puts a review out at NewEgg and complains about one of Rosewills products and states that they have already gotten a refund, exchanged it or even thrown it in the trash. Rosewill is right there with a response, that they would be happy to EXCHANGE it at their costs...come on..exchange what? It's already been exchanged, refunded or trashed.

I guess your just saying that other people out there don't need to know about deceptive business practices...no offense but if they do it to one person they'll do it to everyone they can...and have been doing.

As to the PSU that was reviewed by jonnyguru, I hope you don't honestly think that was just a grab one off the shelf and send it out. Most every company out there test units before sending them for review, I'd sort like to see him go ahead and put one of these in a high end gaming machine and see what he thinks in six months or so, if it makes it that far.

 

[Tradesman]

MarcVenice - You mention Corsair (I've used a few of those also and yes they are Seasonic and Channelwell). But here's something to think about, as an example. Rosewill supplies PSUs to to NewEgg (period! some may say to ChiefValue also, but they are owned by NewEgg also, just like TigerDirect owns CompUSA). So Rosewill only provides units to the Egg, check their 950 PSUs on the Egg, they are always on sale, but even according to NewEgg, neither has ever sold for more than $255 (About the price of a 1000 watt Corsair right now. Next check the Rosewill site, They list both of their 950 PSUs as having a MSRP of $320....... for PSUs made by a 4-5 Tier level OEM, ATNG.