Beware of ONVIA return policies!!!

[Drifter]

>Hmmmm.Was going to buy my next ViewSonic from Onvia.(Cheaper there.)But now..The thing is.. 98% of the website's I do shop from. Have No problem in getting the item replaced if the item bought is defective within 15 days.This is the First I heard of that you have to return to the manufacturer. Bottom line is.. If you shop for bottom line prices.You should expect for bottom line policies.(You get what you pay for.)

>I had to return my last ViewSonic back and the people I bought it from because it was defective and they had NO problem replacing it. But for the record they are abit more then Onvia but now..I know why...

>Cheaper is not always better..

 

[jimmygates]

Samsung is not the only one doing this. I believe Sony has the same policy.



-Jimbo

 

[RossMAN]

Does anyone have a direct link to Onvia's site which lists this stupid monitor return policy?

 

[ktchong]

Um. In the U.S., there are all sorts of consumer laws that protect us so that any consumer can return or at least exhange any product as long as it's defective when it's received or bought. That's a pretty basic consumer protection.

 

[soulm4tter]

Is samsung going to replace the monitor?

 

[Lore]

RossMan:

Return Policy Exceptions

 

[urbantechie]

This is probably a special order item to get it to you. In that case, vendors will not accecpt returns from special order items. (this is what I know from IM)

 

[RossMAN]

Lore - Thanks for the link.

 

[mack4000]

I phoned Samsung about a defective 900NF. Received a new one in 2 days and they picked up the tab to ship the defective one back. I would call Samsung immediately.

 

[PCAddict]

Sometimes big things such as monitors are drop-shipped direct from the manufacturer. That is often the reason they don't want you sending it back to the retailer. Since they didn't warehouse it in the first place, they aren't necessarily set up to handle returns.

 

[Hard_Boiled]

While unfortuneate that you can't return it to Onvia, I must say that my experience with returning a cpu to Onvia was quick and painless. They were happy to take the product back and arranged for UPS to come and pick it up even. Also, what's so bad about dealing with Samsung?

Ditto to not buying monitors online, prices may be alot cheaper but they are the one component that I don't want to be knocked around during shipping.

 

[nippyjun]

With making any major purchase such as this, you really need to thoroughly check out return policies.

 

[Doomer]

If you buy a monitor from a vendor and it's broke when you recieve it, what's the logic behind not being able to return it to the vendor? If I bought a monitor directly from Samsung then I'd expect to be able to return it to Samsung if it's defective. If I bought it from Onvia then I'd expect to return it to Onvia. Slucky didn't buy the monitor from Samsung, he bought it from Onvia. I really doubt if he gives a rats ass who shipped it.

Anyway, I've bought my last monitor on line. I suspect that Onvia, Outpost, et al would prefer not to sell monitors anyway.

 

[slucky]

By the way I did manage to get Onvia issue an RMA and accept the return. But before that, I had called Samsung, and the guy there said that it's a complete BS that Samsung prohibits Onvia from accepting returns. He said that Onvia is having a war with their distributor. He didn't give the details, but I suspect that there was too many Samsung returns. He also said to call Onvia and threaten to sue them if they don't accept the return.

Anyway, I called Onvia again, and, after being given a NO by customer service, I asked for a supervisor. The lady was kind enough and said that she would try to do something as an exception. In about a week, I got my RMA, and now, my 1200NF is on the way back to Onvia at their expense.

And they don't carry 1200NF anymore...

 

[The Wildcard]

Yeah, this is due to all those Sony G400 monitors that people returned to Onvia, lol.

Onvia was one of the only online retailers to accept and exchange damaged/defective monitors. Since Sony packaged their monitors horribly, many of them were damaged and Onvia had to exchange many, many orders, lol. So i guess they just got tired of it.

 

[hagbard]

You are now aware, of course, that Onvia isn't Onvia anymore?

Anyway, I went through a hassle with Onvia.ca last year over returned parts, which they charged a restocking fee...this after I was told I wouldn't be charge one. Being the persistent sort of guy I am, they eventually returned the money. Quality control and customer support nowadays is really appalling and we shouldn't put up with it. If we do, we'll just get more of the same.

 

[Midnight Rambler]

And people thought I was crazy when I first reported the Sony packaging problems. I only went through 6 of them, but my Onvia contact said they had gotten hundreds back. Ouch !