Beware! Komusa.com Samung PC3200 is PC2700!

rogue1979

Diamond Member
Mar 14, 2001
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I ordered a 512MB stick of Samsung PC3200 from Komusa.com for $68 shipped. I received a 512MB stick Samsung PC2700 with a sticker on it that says PC3200. It only runs 182MHz at cas2.5. I have two other 256MB sticks of true Samsung PC 2700 that have the exact same numbers on the Ram chips, K4H560838D-TCB3. I am going to give them the benefit of the doubt and call them and give them a chance to make it right. It could be an honest mistake, but I am pretty suspicious now. They have an excellent reseller rating, but if they don't take care of me it, it will be dropping lower. I will post back here with the outcome.
 

Krueger81

Diamond Member
Feb 4, 2000
4,196
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Crank down the Cas to 3 and then it should run at 200 MhZ. Only downside to Samsung ram is that it is rated at cas3@200 :(

I fell for the same and ended up selling the ram at a 50 dollar loss three days later.

Phil
 

rogue1979

Diamond Member
Mar 14, 2001
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I use all three of those vendors frequently. Komusa has an excellent reseller rating, so it was worth a try.

I did try running cas3 at the slowest memory timings, no good. I can run asynch at 200MHz fsb and 166MHz memory speeds, so the motherboard is capable, it is the ram that is the problem.

K4H560838E-TCCC is the markings that should be on the Samsung PC3200. K4H560838D-TCB3 is clearly a PC2700 component according to Samungs own info. Either the vendor is pulling something funky, or Samsung has made a huge mistake by shipping the wrong memory to suppliers.

At any rate, there are two reviews out there that show the Samsung PC3200 running 400MHz at cas2 easily, one of them reaching 225MHz.

I have definately received PC2700, not PC3200 and just wanted to warn other people of the problem.
 

rogue1979

Diamond Member
Mar 14, 2001
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Thanks Thugs, I checked Sandra and it verified it. Samsung 512MB CL2.5 PC2700. I then ran it on my other three machines and it accurately identified all memory sticks right down to the correct Cas rating.
 

Jeff7

Lifer
Jan 4, 2001
41,596
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Somewhere else to watch for. The RAM there is listed as CAS 2.5 PC3200. AIDA32 ID's it as PC2700, and the SPD sets it to CAS 3.0. Now, it will run at 400FSB, at CAS 2.5, so I wasn't that pissed off I guess, and it was really cheap. I did place an order for another stick, but I left this comment with the order:

"I've already got a stick of this RAM; it seems that its SPD in fact sets it to run at CAS 3.0 when it's at 200MHz. I did set it manually to CAS 2.5, and it seems ok. An SPD reader also ID's the RAM as PC2700. Curious...perhaps something should be stated about this on the site if the ram is not in fact "true" PC3200 - some users are bigger perfectionists than I am."

And today I get a message that my order was cancelled.
" You are a real professional customer.

We don't have any stuffs matched what you want."

I think a Resellerratings eval is in order. To be sure, there can't be any legal repercussions of me posting these e-mails verbatim at Resellerratings? Last thing I want is for them to sue me over making a "private matter" public (I think I've seen something like this happen already).

 

rogue1979

Diamond Member
Mar 14, 2001
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I guess I wouldn't be as upset if this Samsung PC3200 ran 400MHz, but it craps out at 183. My Crucial PC2700 hits 190MHz+.

I still haven't recieved a response from the RMA department yet. I noticed they have now changed their website for this item to include three different grades of PC3200. The lowest grade now says up to 400MHz. They list them at cas2.5 for the lower two, and cas2.0-2.5 for the most expensive grade. This is more complete bullshit, because Samsung themselves only list their PC3200 at cas3.0. Nowhere on this site does it say you are buying overclocked PC2700 for the lower grades. This is misrepresention and fraud. If they don't take care of me I will contact the Attorney Generals Office in California. It is obvious since they changed their website they are trying to cover their own ass because they know they are doing something wrong. I wonder if Samsung will care if they find out their product is being misrepresented?

Maybe I'm jumping the gun, but after their sleazy attempt to cover themselves with a misleading listing at their website, I don't expect they will do anything for me. If they wanted to sell PC3200 at such a cheap price, why couldn't they have listed it as overclocked PC2700 and then got off their lazy asses and test it to make sure? I would have still bought it for that price!
 

Dingas

Senior member
Jun 8, 2001
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I bought a stick of 'True" cas2.5 pc3200memory from a site. Sounds like Ill get the run around also, its having problems doing 200mhz, cas3. Getting memory post errors. "system memory failure"
 

rogue1979

Diamond Member
Mar 14, 2001
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Originally posted by: Dingas
I bought a stick of 'True" cas2.5 pc3200memory from a site. Sounds like Ill get the run around also, its having problems doing 200mhz, cas3. Getting memory post errors. "system memory failure"

I would try running Sandra or AIDA32 and see if it really is PC3200.



 

rogue1979

Diamond Member
Mar 14, 2001
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This is my final e-mail to the jerk at Komusa.

I have been patiently waiting for a response, and I have recieved none. I guess it is pretty clear that your solution is to charge me for shipping from my original order (which was supposedly free) and make me pay to ship your memory back. WRONG!!!! You sir are a crook and I will take action! I tried to solve this "problem" in a civilized manner and have saved e-mails to prove it. Resellerratings.com will have a thorough description of our transaction. Anandtech forums as well as many other computer related forums will have a copy of our e-mails listed. This is not slander, it is a simply a record of our communication and anyone reading it will come to their own conclusions.
I am contacting the Attorney Generals Office in your state and starting an investigation. Samsung has also been warned of the situation. I believe they will not be pleased at the possibility of customers receiving "so called" PC3200 that won't run stable at the rated speed. I have copied your original website info (as well as the new one you have changed to) as proof of your fraudulent business practices. I will dispute the charges with my credit card company, your 512MB stick of Samsung PC2700 will be packed up and ready to ship, waiting for you to send postage! I hope the $10 in shipping charges you have tried to unfairly pass on to me was worth it.

Here is a tip you may want to follow. If you are selling PC3200 that is really PC2700 overclocked, you have to state somewhere that the product for sale is PC2700!!! Listing clock speeds as "up to 400MHz" and "tested to 400MHz" does not say "I am selling PC2700!!!!".
Since your computer skills are apparently limited, I will also give you advice on testing memory modules. If you use asynchronous memory timings to run the motherboard at a lower speed and the memory at 400MHz, this does not insure that the memory will be stable at a 1/1 memory ratio with the motherboard at a fsb speed of 200MHz at the memory at 400MHz. Especially on an Athlon system, the memory bandwidth scores using asynchronous ratios to hit 400MHz memory speeds are much lower than using a 1/1 ratio for a true 400MHz speed. Obviously, the much higher memory bandwidth solution will demand more performance from the memory itself. So the asynchronous testing at 400MHz DDR does not guarantee stability at 400MHz.


If anyone wants to see the previous e-mails, I'll post them. They don't say anything particularly interesting, but he does fully admit the memory he sold me is PC2700 overclocked to 400MHz.

I'm really tired of people online trying to get away with crap. Where are the morals in our world today? It is pretty discouraging. I classify these spineless vendors in the same category as worms who readily give you the finger when driving in their cars. They really believe there just isn't any consequences for their actions and think they can get away with anything. But not this time.....
 

TICA

Junior Member
May 8, 2003
3
0
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I made what is probably the first red flag post about this company's ram over at amdmb in early April. But Komusa seems to be treating others much worse than they did me. Owner Bill Chen quickly replied by email after I smoked him at RR, and cross shipped w/o charge two rails of the correct TCC4 ram. I paid to RMA the overclocked ram back to him. They were nice and apologetic about it. But this seems to rise to a level above the "misunderstanding" that Chen said it was. Once or twice, maybe. But a lot of people seem to have brought overclocked ram from them. You might also try Randy Lo at Komusa. I'm not going to do bidness with 'em again. But after I raised hell, they made it right with me. There is no question that the website advertisement was inaccurate, now whether it's intentional or not is another question.
 

rogue1979

Diamond Member
Mar 14, 2001
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Welcome to Anandtech forums. After my not so nice e-mail Bill Chen responded and asked me not to charge back the $68 and offered to cross ship some true Samsung PC3200 for no additional charge. I am still responsible for shipping the PC2700 back, but at least if you add the shipping charges to the $68 I originally payed, I still got a good deal. I told him I will wait a few more days for him to get the new ram stick
here, but too late for him on the other things. I submitted a truthful reseller ratings feedback and as you can imagine it wasn't very kind. I already contacted the Attorney Generals Office of California who have already e-mailed me back. Samsung got an e-mail also. The last two Resellerrating comments look very bad for Bill Chen and Komusa. I still don't trust them, and will be pleasantly suprised if some true PC3200 actually show up. Even if he goes through with his solution to the problem, I will still not be doing business with them anymore. They have now updated their website for the third time in a week, and now it states the low grade PC3200 is "overclocked to 400MHz", but nowhere is it listed that it is actually overclocked PC2700.

Too little, too late and too bad for Bill Chen and Komusa.
 

Goi

Diamond Member
Oct 10, 1999
6,772
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Bummer, my friend just bought 256MB of the exact same Samsung PC3200 memory from komusa around 2 weeks ago. Think he'll be getting the fake PC3200 memory? I've just informed him of this too...I was keeping track of the page too before I stumbled upon this thread. Since my friend bought it, they changed their page to reflect the 3 different grades, but the last time I checked the bottom grade just said "up to 400MHz". I'm there right now and it does indeed say "overclock to 400MHz".
 

TICA

Junior Member
May 8, 2003
3
0
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Komusa's Samsung PC3200 does have the right samsung numbered chips. But I did not get it to OC very well. The only Samsung I am going to buy in the futre will have the Samsung brand sticker on the ram. Just too many fly by nighters out their right now. BTW, another ram and chip dealer to stay away from is Mstar Technology, look at their RR.
 

rogue1979

Diamond Member
Mar 14, 2001
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OK, the real stick of Samsung PC3200 actually showed up. It ran 200MHz (400MHz DDR), but only at safe timings. No more fooling around, I changed the resistor value for the vdimm mod and am now running 2.94v for the ram. Still only safe timings, cas 2.5 at 400MHz. I put my Crucial PC2700 stick back in, it has never seen over 2.74v. Now it is running turbo timings, 400MHz cas 2.5! I think it will actually run over 400MHz at 2.94v, Crucial is good stuff.
 

Doh!

Platinum Member
Jan 21, 2000
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I think Samsung's recent batch is very poor in overclocking (maybe intentional by Samsung?). I haven't seen any Sammy PC3200 doing tight timings at OC speed. Sammy PC2700 (Samsung stickers w/ its logo on the chip), on the other hand, does 6-3-3-2 at 220mhz.