Best Supported Laptop Brand & its Warrenty - Your thoughts

[Ghouler]

This is from European perspective, sure in US it might differ.
Until know I have realized only ASUS laptops come with 2years of warrenty.

Other manufacturers seem to offer only one year or less (DELL) - by default.
Speaking of support DELL is on the bottom of my list, while HP is on top - so far.

Please share your opinions or information you have at hand. I have not decided for laptop brand yet and support and warranty conditions are my main considerations at the moment.

Thanks

 

[Fraggable]

I'll never buy a Toshiba as a personal computer, they were horrible to me.
Dell support for personal users is horrible too.
HP seems decent, I've had a few issues that they took care of quickly. They let you chat with a tech online which can be handy if you hate being on hold as much as I do.

 

[jck8r]

I hear Lenovo is ok...but I've never owned one, perhaps reliability is good but who knows when it breaks what will happen.

-James

 

[keeleysam]

Dell is good, but really only on a corporate account.

Apple support is great, and being able to take it to a local store for a part is very nice.

 

[simms]

IBM is by far the best in terms of warranty. Case in point:

1. When I had my mobo die (last year), the next day a tech came to my school to fix it. He was in an out in under an hour.
2. When my adapter died (last week), I called in at 12 noon and recieved a new one by 4pm SAME DAY via private courier.
3. When I bought an IBM off eBay (a T42, Radeon 9600) and found out the previous owner had swapped it so I had a T40 Radeon 7500, the onsite warranty meant that someone was at my work office the next day, and swapped it out for the right system board.

All free, all included. I would never buy anything but IBM.

 

[SuperFungus]

Isn't IBM lenovo now? I've always been confused by that relationship. The comapny is lenovo but thier products are branded all over the place with IBM's. Can someone explain this for me?

 

[Brainonska511]

Originally posted by: SuperFungus
Isn't IBM lenovo now? I've always been confused by that relationship. The comapny is lenovo but thier products are branded all over the place with IBM's. Can someone explain this for me?

Lenovo can use the IBM name on the Thinkpads for an X amount of months since the deal with IBM to buy the laptop division. After a while, Lenovo will have to start branding them as Lenovo. At the moment, it is more of a transitional thing so as to not confuse the average person.

 

[alimoalem]

Originally posted by: Brainonska511

Originally posted by: SuperFungus
Isn't IBM lenovo now? I've always been confused by that relationship. The comapny is lenovo but thier products are branded all over the place with IBM's. Can someone explain this for me?

Lenovo can use the IBM name on the Thinkpads for an X amount of months since the deal with IBM to buy the laptop division. After a while, Lenovo will have to start branding them as Lenovo. At the moment, it is more of a transitional thing so as to not confuse the average person.

yup, except we find it confusing the consumers more 😛

IBM/Lenovo > Apple = Dell Small Business =? HP > others > Dell Home

something like that. i have an HP but haven't used its warranty/support services yet. i might do it one of these days and pretend something's wrong with my laptop just to let you guys know how the customer service is. i've heard only good things about Dell's Small Business division and my roommate is very satisfied with his laptop (as am i) so i think it would fall around Apple's service quality.

just because apple, Dell SB and HP are under IBM/Lenovo doesn't mean they're bad. Apple and Dell's Small Business are right under IBM so if you can save a couple hundred, don't go with IBM

 

[SuperFungus]

Ok, thanks for the clarification.