best remote-access software, to fix relative's computer?

[VirtualLarry]

What's the simplest, best, etc., remote-access software, to access a relative's computer when they need help?

Edit: Assume the OS is XP or Win7, non-Pro (no RDP server support built-in to OS)?

 

[Zap]

Teamviewer works. There is a portable version which does not require installation. It also does not require port forwarding, and supposedly is pretty secure.

 

[nickbits]

Remote assistance?

 

[brshoemak]

Just go with Teamviewer, it's ridiculously simple to use. My mom was able to download and install it fine and she uses a 2-page document on how to open/read her e-mail.

 

[Zap]

Just go with Teamviewer, it's ridiculously simple to use. My mom was able to download and install it fine and she uses a 2-page document on how to open/read her e-mail.

My aunt's like that. Could you be her love child from a former marriage? 😛

 

[wbynum]

I highly recommend logmein.com. Drop dead easy to use. No ports have to be open, etc.

 

[talion83]

I've also used LogMeIn.com pretty successfully with assisting my Grandmother. I was able to walk her through getting it installed the first time and after that have been able to connect when needed.

 

[naimcohen]

You can try www.join.me really simple - as long as the person on the other end can make sure they press the basic option and then an orange button

I believe its part of logmein