Ladies and Gentlemen, Boys and Girls,
As you may know, getting the lowest price isn't everything when it comes to online retailers. I'm sure some of us have had some bad experiences with ordering our gear off the internet.
I am not trying start any kind of flame war against anyone, and would prefer if no-one went on a rant about how they were mistreated. Brief comments would be appreciated, and please try to keep it civil.
Anyway, I thought I would get some input from the esteemed members of this forum as to which Etailers rate the best. I would consider the following, in no particular order of importance;
Price (obviously a prime consideration)
Customer service (do they respond promptly and fairly to questions and/or problems, and are they knowledgeable about the products they sell?)
Brand selection (do they carry the all the top brands, just a few of the better known, or some no-name junk?) (I would exclude manufacturers that sell direct, but you might include them as far as the other catagories)
Accuracy of their catalogs (ever order something that is "In Stock" only to find out a week later that it isn't available?)
Shipping, packaging, handling (not necessarily the carriers; e.g. FedEx, UPS, etc., but how their warehouse people care for your shipment, do they pack your order with care, or just throw it in box? Also, do they seem to charge more for shipping than others?)
RMA process (do you get a big hassle when trying to return merchandise?)
Now, I'm not going to make a list of Etailers for you to rate. I would like you consider the above, and pick one two as the best and post here.
If anyone has anything else to add, please feel free.
As you may know, getting the lowest price isn't everything when it comes to online retailers. I'm sure some of us have had some bad experiences with ordering our gear off the internet.
I am not trying start any kind of flame war against anyone, and would prefer if no-one went on a rant about how they were mistreated. Brief comments would be appreciated, and please try to keep it civil.
Anyway, I thought I would get some input from the esteemed members of this forum as to which Etailers rate the best. I would consider the following, in no particular order of importance;
Price (obviously a prime consideration)
Customer service (do they respond promptly and fairly to questions and/or problems, and are they knowledgeable about the products they sell?)
Brand selection (do they carry the all the top brands, just a few of the better known, or some no-name junk?) (I would exclude manufacturers that sell direct, but you might include them as far as the other catagories)
Accuracy of their catalogs (ever order something that is "In Stock" only to find out a week later that it isn't available?)
Shipping, packaging, handling (not necessarily the carriers; e.g. FedEx, UPS, etc., but how their warehouse people care for your shipment, do they pack your order with care, or just throw it in box? Also, do they seem to charge more for shipping than others?)
RMA process (do you get a big hassle when trying to return merchandise?)
Now, I'm not going to make a list of Etailers for you to rate. I would like you consider the above, and pick one two as the best and post here.
If anyone has anything else to add, please feel free.
